Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
courtneycD822OV
Couple · June 2026
“Beautiful hotel”
+Friendly staff and good price but restaurant is over priced a little and food was average. Love their desert though! We stayed in a beautiful room that was overlooking the water and got different animal towel designs in our room and loved it. Very clean and attentive and welcoming staff! They upgraded our room to one with a hot tub on the roof. Definitely would book again!
Milarod61
Group of friends · June 2026
“Dirty and air conditioner units Dont work proper”
+1 I wanted to share my experience regarding Room 105, as it was unfortunately very disappointing. When we arrived, the room was extremely hot. We left the air conditioning running while we were out, but when we returned, the room was still uncomfortably warm. We informed the gentleman at the front desk, and he attempted to help by moving us to Room 5. Unfortunately, that room had a very strong odor of cat urine, making it impossible for me to stay there overnight. As a result, I had to leave and go next door to sleep for a few hours. The most frustrating part of the experience was that management was unable to offer any reimbursement or meaningful assistance regarding the situation. The following morning, I spoke with Luis. While he was courteous and provided me with the supervisor's name, there was ultimately nothing he was able to do to resolve the issue. I hope this matter can be reviewed, as the conditions of both rooms and the lack of resolution made for a very poor guest experience.
Anna
United States · Couple · May 2026
“Wonderful”
+The service was exceptional. We were warmly welcomed by the staff and felt right at home immediately. Jesus was incredibly helpful and kind. A wonderful stay!
−Na
Lori
Canada · Family · March 2026
+Lovely small boutique hotel. Jesus was great and so helpful!!
−Restaurant had a very limited menu but I guess to be expected with such a small clientele
411micahd
Solo · March 2026
“Fresh, clean and comfortable tropical getaway”
+Clean room and excellent rain shower. Really enjoyed the fresh food. Super friendly staff with Chef Oscar, Jose, Angie, Miguel at the kitchen and bar. Would definitely book here again.
Nicolás
Mexico · Couple · March 2026
“An Unforgettable Stay at Nerea - Exceptional Food, Service, and Experiences”
+I really enjoyed my stay at Nerea, it was a wonderful experience. The food at the property was absolutely delicious. The team was always attentive to my needs, which made the stay even more special. The kayaking experience was incredible, and the fact that it was complimentary made it even better. We had so much fun. We will definitely be coming back.
Macarena
Mexico · Couple · March 2026
“A perfect getaway , highly recommended”
+The included activities, such as kayaking, were truly exceptional and a wonderful added value to our stay. It was an incredible way to relax and fully enjoy such a beautiful and serene setting. The staff was outstanding,always attentive, warm, and genuinely focused on making sure every detail of our stay was perfect. We also took advantage of a massage promotion, and it was absolutely worth it. Our therapist was amazing, and the experience felt unique, relaxing, and deeply rejuvenating. Additionally, the prices are very reasonable compared to other options in the destination, making the overall experience even more enjoyable.
−Everything was perfect , nothing disappointed us.
travelmonsterJJ
Family · March 2026
“Amazing experience with friendly staff (especially Jose) and delicious drinks. A beautiful beach too.”
+Delicious drinks with friendly staff
taniagP9606ZJ
Couple · March 2026
“WARMHEARTED HOTEL - We loved it!”
+Our stay at Nerea was absolutely beautiful. The hotel has such a charming and peaceful atmosphere the perfect place to slow down and enjoy Tulum The staff were incredibly friendly and welcoming, always making us feel taken care of with genuine warmth and great service. Everything was spotless and very well maintained. One of our favorite moments was swimming in the pool during sunrise, the light over the water is simply magical. And the food was amazing every day. If you’re looking for a clean, intimate hotel with great energy and wonderful people, Nerea is a perfect choice.
K2833JCterryp
Couple · February 2026
“The worst! NOT clean”
+I rarely write negative reviews, but based on our experience at Nerea Resort in Tulum, I feel obligated to warn other travelers who value cleanliness and customer service. From the moment we arrived, the condition of the resort and our room was far below acceptable standards for the price paid. The issues we encountered included: • Dirty floors throughout the room, to the point we did not feel comfortable walking barefoot • Pool visibly unclean upon arrival and still not cleaned by the time we checked out the following day • Stained chairs both indoors and outdoors • Dirty and heavily stained cushions in the room • Significant mold buildup on outdoor furniture and seating areas • Food stains on bed sheets • Torn and damaged bedding • Human feces found on pillowcases and sheets, which is completely unacceptable and unhygienic • Sharp chip in the bathroom sink posing a safety concern • Numerous small bugs near the bed and inside the room- video below We immediately reported these concerns to the front desk upon arrival. We were told there was nothing they could do beyond another cleaning attempt. Given the level of uncleanliness, we requested a refund and explained that we were consi