Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 121 reviews.
Nichole
Portugal · Family · October 2026
“What an amazing place! A great intro into traditional Japanese culture & cuisine.”
+What an amazing place! A great intro into traditional Japanese culture & cuisine. Loved our room and onsen each day. The included meals were out of this world! Beautiful location on the river. I would come back here in a heartbeat!
Sheryl
United States · Couple · October 2026
“Excellent customer service!”
+Hospitable host.
−None.
Linda
Canada · Group of friends · October 2026
“A fabulous traditional Japanese stay. A must do”
+This ryokan was fabulous. Everything was absolutely outstanding! Thank you to the staff and owner for making our stay so memorable.
−Everything was perfect
Ricardo José
Portugal · Couple · October 2026
“A perfect night”
+Everything. They were so nice since the beginning, and very friendly. Always worried about our stay and our needs
−Nothing
Émile
Japan · Solo · October 2026
“Beautiful”
Shikibu
Japan · Couple · September 2026
“Perfect place if you’re looking for a relaxing weekend”
+The building seems to have been renovated recently, everything was clean and new. Beautiful view from the room, excellent dinner in a private dining room and free drinks in the lounge made our stay exceptional.
Vaclav
Czechia · Family · September 2026
“A wonderfully relaxing stay with beautiful onsen, exceptional Japanese food and warm hospitality”
+A beautiful hotel with a gorgeous outdoor onsen (and a private one too, although this one is indoors), plus an amazing Japanese breakfast and dinner included with the half-board stay. We stayed for three nights. Check-in is at 3pm, but we arrived in Kinugawa Onsen around noon and were able to leave our luggage at the hotel while we went out to explore. When we returned, our luggage was already waiting for us in the room. There is also a lovely happy hour for guests in the lobby every evening, with sake, wine, juice, etc. Our favourite routine was to go to the onsen around 4pm and have some relaxing time before the big dinner. Both breakfast and dinner were different every day, and everything was delicious. Our 5- and 8-year-old sons also really enjoyed the food, although the portions were quite generous and we sometimes had to help them finish! We really appreciated that the children were served proper Japanese meals rather than typical “kids’ food”. One small thing to note is that the breakfast staff can be a little strict, particularly about timing and how things are done, but this was only a minor point in an otherwise wonderful experience. We especially recommend the public out
Cody
Australia · Solo · September 2026
“Amazing Ryokan Experience with Perfect Service”
+Amazing Service felt like home
−Nothing, everything is perfect
Hany
France · Group of friends · October 2026
+Emplacement parfait, très belle vue sur la rivière. Le personnel est très agréable
−Heure de check in différent de ce qui est annoncé par message lors de la reservation, cela a impacté notre visite de Nikko. Même soucis pour l'heure de prise des repas, différents de ce qui est annoncé par message
Charlotte
Germany · Solo · October 2026
+Sehr freundliches Personal, tolle Aussicht auf den Fluss, hervorragender Service!