Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 52 reviews.
James
Australia · Family · October 2026
“Good family ryokan”
+Great for families. Two year old allowed in onsen. Option for public and private bathing. Clean. Options for dinner and breakfast. Close to mt tanigawa ropeway
−There is no much around the immediate location. Best visited if you have a car.
Luikinga
Netherlands · Solo · April 2026
+Foood
−Norhing
JUAN
Colombia · Solo · March 2026
“Amazing food and relaxing place”
+Very traditional Ryokan with amazing food and staff. The baths were very relaxing
Murdock
United States · Group of friends · January 2026
“Had a great time!”
+Staff were exceptional, food was excellent, and the onsens were amazing!
Siew li
Singapore · Family · December 2025
“We will not be back.”
+Breakfast was authentic and the staff were friendly in general except for one young chap, who was tasked to show us to our room but didn’t help with any of our luggages seeing our hands and backs were full.
−We need to make our own bed (futon) for both nights. It was quite an experience but something unexpected for the amount we paid.
James
United Kingdom · Solo · December 2025
“Great family-friendly onsen, disappointing bento dinner”
+The staff are fantastic, super welcoming and the onsen is geared for families with kids/babies - even having two (cooler) private family baths where your baby/toddler can join you in a special shallow area, which was a real highlight. Breakfast was tasty and varied too
−Despite booking specifically for the kaiseki ryori, which is mentioned as a highlight in a number of other booking.com reviews, we were served a bento meal. This was disappointing but we initially assumed that was what everyone got - until we left our room and saw literally every other room (who all had babies)was receiving kaiseki. Sadly missing out rather ruined our stay which we'd been looking forward to as a highlight of the holiday. On mentioning this to staff in the morning we were told the booking.com package only comes with a bento meal (despite plenty of reviews apparently to the contrary) - so be warned (especially if Western and travelling with a small child), you may be served a burger instead of the elaborate cuisine everyone else gets! It also made it a rather expensive stay at almost twice the price of other local options.
Webber
Australia · Family · November 2025
“Best part of our trip to Japan”
+The hospitality blew us away, the staff were lovely and did everything they could to make sure you had a special stay.
−Perhaps a little challenging to get to if you don't have a car but that can't be helped when the location is so beautiful.
Lorenz
Germany · Solo · June 2025
“Classic, well-run Ryokan with good food and great staff.”
+Super clean and organized. Very good meals. Loved the tea supply. Onsen was nice. Well managed. Although I was there alone, they were clearly very kid and baby friendly and equipped accordingly. MST be great for young parents.
Danielle
New Zealand · Group of friends · February 2025
“Exceptional”
+We would highly recommend Nakaya Ryokan to anyone else we know travelling. We thought the hospitality was exceptional and we are very grateful for the experience we had. They helped us manage our luggage via storage. They were always so helpful and kind. They offer private onsens which were outstanding. They were also able to accommodate us for an extra night while we negotiated train delays and cancellations and so much more. Thank you Nakaya Ryokan Team!
−I can't think of anything specific to Nakaya Ryokan.
Anna
Australia · Family · February 2025
“Exceptional”