Naala Tulum

Name: Naala Tulum
Address: Av. Cobá Sur, Región 014, Súper manzana 001, manzana 004, Lote 001, Tulum, 77760, MX

7.9Good2,820 reviewsSee rooms

Hotel

Av. Cobá Sur, Región 014, Súper manzana 001, manzana 004, Lote 001 · Tulum

Facilities at a glance

Free Wi-Fi
Parking
Airport shuttle
Outdoor pool
Room service
Daily housekeeping

About this place

Luxurious Amenities Naala Tulum boasts a range of luxurious amenities including a restaurant, outdoor swimming pool, and a bar. Guests can also enjoy the shared lounge area and garden, making it the perfect oasis in Tulum. Comfortable Accommodation Each room at Naala Tulum is designed for comfort and convenience, featuring air conditioning, flat-screen TVs, and private bathrooms. Selected rooms even come with a fully equipped kitchen, perfect for those who prefer home-cooked meals while traveling. Convenient Location Situated close to Las Palmas Beach, Paraíso Beach, and Tulum Bus station, Naala Tulum offers easy access to the city's popular attractions. With airport transfers available and a 24-hour front desk, guests can enjoy a seamless stay from beginning to end. Experience luxury and comfort at Naala Tulum. Book your stay now to indulge in a truly unforgettable getaway.

Choose your room

Pick check-in and check-out to see live room prices.

10 room types

Choose your room
Room type	Guests	Show prices
Twin Room with Terrace 60 m²2 × Double bed	Sleeps 4	Show prices
Deluxe King Room 50 m²King bed	Sleeps 2	Show prices
Standard King Room 25 m²2 × Double bed, King bed	Sleeps 4	Show prices
King Room with Terrace 50 m²King bed	Sleeps 2	Show prices
Superior Room (Smart) 60 m²	Sleeps 2	Show prices
Superior Quadruple Room (Smart) 60 m²	Sleeps 4	Show prices
Family Apartment, 2 Bedrooms 100 m²2 × Queen bed, Double bed	Sleeps 6	Show prices
Deluxe Room 50 m²King bed	Sleeps 2	Show prices
Two-Bedroom Apartment 110 m²2 × Double bed	Sleeps 6	Show prices
Deluxe Quadruple Room 60 m²2 × Double bed	Sleeps 4	Show prices

What this place offers

Internet

Free Wi-Fi

Parking

Transport

Airport shuttle

Pool & wellness

Outdoor pool

Food & drink

Restaurant
Bar
Breakfast
Room service

Services

24-hour front desk
Concierge
Laundry
Daily housekeeping

Family

Family rooms

Accessibility

Elevator

Outdoor

Garden
Terrace

General

Non-smoking rooms

Location

Address
Av. Cobá Sur, Región 014, Súper manzana 001, manzana 004, Lote 001, Tulum, 77760, Mexico
1.3 km from the center of Tulum
Nearby landmarks
- Tulum2.5 km

Questions about this stay

Quick answers from the information this property gives us.

What are the check-in and check-out times?
Check-in from 15:00. Check-out by 12:00.
Is Wi-Fi included?
Yes, this property lists free Wi-Fi.
Is parking available?
Yes, this property lists parking. Check the room offer for any fee.
Can I add breakfast?
Breakfast is available with selected room offers.
Does the property have a pool?
Yes, this property lists a swimming pool.

Guest reviews

7.92,820 reviews

Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.

Cleanliness7.5

Service10.0

Location9.7

Room quality8.5

Amenities9.0

Value for money8.0

Food and drink6.5

mehrdad
Mexico · Solo · October 2026
9.0
+Great hotel modern and very nice pool on the roof relax and accommodating
Amanda
United States · Couple · October 2026
10.0
“Great value!”
+We went in the off season and it was the least expensive place we stayed during our month in Mexico. The room had a comfortable bed, hot shower with great water pressure plus shampoo and conditioner, the room big enough for my husband and I to do yoga. The breakfast, I agree with previous reviewers wasn’t the best (no milk for the coffee or cereal) but given the cost I was happy to get anything. It was a great deal!
Brooke
United States · Couple · October 2026
4.0
+We really enjoyed the convenient location, the rooftop pool and complimentary breakfast. The hotel was quiet and clean, beds are really comfortable
−For context we stayed here two nights actually. It was a last minute decision to go back because the first night stay was great. Staff was very helpful, said parking was free in their garage, and we had a great stay. Coming back the second night, we checked in, and were placed on a ground floor room. I’m not sure what happened but since there are pools attached to the ground floor rooms the water seemed to be in the room, it smelled like wet mold. When ask to change rooms (mind you this hotel is completely empty with 5 floors) we got attitude, and after getting another room now the receptionist wants to say we need to pay 200 pesos for parking. Honestly ridiculous for checking in at 12 am and we were just sleeping for 4 hours before our flight. This hotel was great, with the prices and accommodation but that experience completely ruined it. They need to clean and get rid of the water on the first floor rooms (doesn’t help with the infestation of mosquitoes). Smells like sweat and mold. Hope they can work on this for future guests. Also, please provide soap for guests.. was only given shampoo and conditioner both nights. Never been to a hotel and just given those two things.
Lisbeth
Canada · Solo · October 2026
10.0
“I felt welcomed. Listened to. And served beyond their capacity. Enjoyable and peaceful.”
+The service. I arrived passed midnight and the front desk was friendly, professional but most importantly warm and welcoming. I needed a scale, and it was brought to my room without 15 minutes. On the second day- I didn’t feel well and I couldn’t came up to breakfast, Aralis who managed all by herself- took the time to bring breakfast to my room. Great service is in the details and this act of hospitality will stay with me. My 9 days at Naala was a great experience. The whole team seemed to work together well. My second time at the hotel in one year.
−Understaffed. To see two amazing and hard working women delivering service to a restaurant filled with very demanding and even disrespectful “national tourists” was heartbreaking. Still somehow they managed to serve every guest with a smile.
Adriana
Argentina · Couple · October 2026
10.0
“Todo muy bien en el hotel.”
+Habitación espectacular, muy buena cama. Todo el hotel muy cómodo, la terraza, pileta. El personal muy amable.
Hawa
France · Couple · October 2026
9.0
“Le personnel est adorable, accueillant et toujours disponible. Toute l’équipe est à l’écoute, bienveillante et prête à a”
+Hôtel calme, bien située
Vic97
Martinique · Couple · October 2026
8.0
+Emplacement impeccable pour les excursions L hôtel est très beau : cadre jardin hall d accueil Chambres très spacieuses Parking souterrain Personnel très serviable Pt déjeuner rooftop correct
−Les matelas méritent d être revus, on s enfonce donc pas très confortables Propreté rideau de douche Sans ces 2 points cet hôtel serait parfait
Leguizamon
Mexico · Solo · October 2026
5.0
“Mejorar su publicidad qie sea ma fácil de reservar”
+Esta limpio cómodo
−Mala publicidad, hice una reserva y cuando llegue al hotel era otra cosa distinta No lo qie decía en los anuncios
Reyna maria
Mexico · Solo · October 2026
10.0
+Muy buena atención, la ubicación y la cama bastante cómoda. Lo volvería a elegir
Rafael
Mexico · Solo · October 2026
10.0
+NAALA est un hôtel très beau par son architecture avec un jardin Zen avec deux cascades artificielles, qu'invite à la lecture, la réflexion, le repos. La chambre est grande et confortable, en cadeau une belle terrasse, la piscine sur le toit est juste magique, avec une vue sur la mer et la jungle à couper le souffle, pdj inclus ( omelette, café, fruit, granola) servi au restaurant sur le toit, bref une excellente séjour à Tulum, expérience à refaire !!!! Merci au personnel qui travaille dur pour garder cette propriété impeccable.
−Rien

Good to know

Check-in & check-out
Check-in from 15:00 · check-out until 12:00
Pets
Pets are not allowed

Facilities at a glance

About this place

Choose your room

10 room types

Twin Room with Terrace

Deluxe King Room

Standard King Room

King Room with Terrace

Superior Room (Smart)

Superior Quadruple Room (Smart)

Family Apartment, 2 Bedrooms

Deluxe Room

Two-Bedroom Apartment

Deluxe Quadruple Room

What this place offers

Internet

Parking

Transport

Pool & wellness

Food & drink

Services

Family

Accessibility

Outdoor

General

Location

Address

Nearby landmarks

Questions about this stay

What are the check-in and check-out times?

Is Wi-Fi included?

Is parking available?

Can I add breakfast?

Does the property have a pool?

Guest reviews

Good to know

Check-in & check-out

Pets

Guest reviews