Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 29 reviews.
isaya-kittipokasap
Indonesia · March 2021
“Private resort in Koh Chang”
+Nice place for relax and escape from people but quite far from restaurant. Cleanliness must improve especially at the corridoor and balcony. Staffs were nice but the front desk is empty sometimes. Please make sure you have your own car before choosing this resort.
blade3colorado
United States · January 2020
“This hotel needs major improvements!”
+My friend and I booked this room via Agoda and the photos are misleading, especially for the standard rooms with 2 single beds, i.e., I HAVE SEEN CLOSETS BIGGER THAN THIS ROOM!!!!!!!!!!!!!! Seriously, the room was unbelievably small, where you could not pass another person at the foot of the bed to go outside the room or to the bathroom. Worse, we had an insect (they looked like ants, but smaller) infestation leading from the sliding glass door to the bathroom. Hotel staff came by and sprayed insect repellent to rectify the problem, but we could not enter our rooms until later that evening and frankly, I could still smell the insecticide. There was no way, no how, my buddy and I were going to stay at this resort pass this one night (we had booked for 4 nights). Fortunately, the hotel desk manager understood the problem and immediately took action to upgrade us to a larger room near the infinity swimming pool. Regardless, we still had to sleep in this uncomfortable room the 1st night. The other major issue at this hotel is the incompetent restaurant staff. No one speaks English and coupled with their terrible service, where for example, you might get one of the dishes you ordered, t
sammyoscar
Indonesia · Group of friends · September 2019
“Coffee shop beautiful sea view....”
+We have been here many time for coffee, All the time staff very friendly and smiling to customer make as very happy everytime when we come ( before ) 🙂🙃 But this time was very bad services from staff in coffee shop she was look like angry all the time and speak to me like she don't care. This time we really unhappy and we will not come back anymore.... 👎👎👎
“Hotel pour touristes locaux”
+Hotel vraiment adapté pour des touristes locaux et non pour européens. Le personnel ne parle pas anglais. Pas de manager sur place, les employés font de leur mieux mais dans leurs limites. Chambre confortable et bonne literie, mais la propreté n’est toujours là. La piscine n’est pas très propre. Manque d’entretien en général de cet hôtel. Le petit dejeuner est compliqué et sommaire (pas de sucré). Le restaurant ne propose quelques plats locaux mais la plupart d’entre eux ne sont pas disponibles. Pas de baguettes pour les plats thaïs! Loin de tout, il faut 30 minutes pour aller à la première ville ou supermarché en scooter. Les taxis ne se rendre pas facilement de ce côté de l’ile et coutent cher pour un trajet (entre 800 et 1000 baths.) Parfait pour des locaux mais hotel à éviter.
Joy Hjortshøj
January 2018
“Fred og ro”
+Fint og charmerende hotel. Vi var her i højsæsonen og var nærmest de eneste. Hvis man vil have fred og ro, er dette det rigtige sted. Maden på stedet er dog ikke særlig god. Morgenmaden er tæt på at være forfærdelig. Der er to muligheder at vælge imellem, og det er altså ikke særlig inspirerende. Der er intet i nærheden du kan gå til, så du bliver nødt til at leje en scooter, og køre til alt. Vi kørte 150 km på 2 dage, og vi var kun på østsiden. Manageren var dog sød at hente os ved færgen, samt køre os hen til scooterudlejningen og sætte os af ved færgen igen, hvor vi så tog en taxi til White Sand hvor der er mere liv.
fpigdon
Australia · Couple · January 2018
“not as adverftised”
+Air conditioning has serious health implications, wet mouldy smell when activated, the roofing areas where the units are located are covered in mould including some of the resort walls. Tired run down hotel with staff just going thru the motions. WIfi not working properly, cable tv not at all, resturant tired and dirty, 6 seafood items on the menu 4 unavailable, un manned bar, consider other hotels. In the local tourist magazine this hotel doesnt rate a mention we had a ten night stay booked and lasted one. I would be suprised if it still operating in 6 mths ......
“not a class hotel as advertised”
+Booked this "luxurious, best hotel on the island" for 10 nights and lasted one. The airconditioner was blowing mouldy smelling damp air, informed reception 20 mins after checking in, asked for a candle or something to remove smell while we aired it out. Staff couldnt care less, no candles, I checked the roof where the airconditioners were located and completely covered with mould over everything including resort walls. The advertised wifi didnt work properly, the advertised cable tv wasnt working at all, the shuttle bus didnt actually belong to the hotel, it just randomly drove past. We were sent from the coffee shop to the resturant who sent us back to the coffee shop when we tried to purchase a drink to celebrate our holiday, there was an open bar completely unmanned ast the same time, we attended the resturant for the evening meal, drab and dirty, 6 items of seafood on the menu , of which 4 were unavailable, what food we recieved was excellent. The list wine list was also unavailable apart from the most expensive. we were the only customers in the resturant, i asked for a glass and they had to clean one. I have some experience with cooling towers and i believed this to be a comp
“Horrible. left in 1 hour”
+Wanted to try 1 nite on the other side of the island. This place had good reviews and was the most expensive per nite so figured it was good. Problems: No wifi working. Had not been working for a long time. Bad smell in rooms. Mold and peeling paint in hallways also with bad smell.. Stained, dirty, wet moldy smelling sheets and towels. Poor AC with bad smell. Hard Bed. We left after 1 hour.
“Great resort away from the party scene”
+This is a nice resort with very helpful staff. The view is incredible. If you want to party, maybe this is not the side of the island for you, but it's great to relax. 5 star service all the way.
“Mysigt och rent hotell”
+Jätte mysigt hotell med serviceinriktad och trevlig personal. Nam som serverar i restaurangen är helt underbar :)