Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
Marco
Italy · Couple · October 2026
“An unforgettable traditional Japanese experience - exceeded all our expectations!”
+We were genuinely surprised by how wonderful our stay at Murataya was. This place exceeded all our expectations and turned out to be one of the most memorable accommodations of our entire trip to Japan! Murataya is a charming traditional Japanese inn, and the experience begins even before stepping inside. Surrounded by more modern buildings, its beautiful traditional exterior immediately makes you feel as though you’re stepping back in time. Inside, everything is beautifully maintained and managed with incredible care and attention to detail. The staff were exceptionally kind, welcoming, and helpful. We arrived before check-in time, and they kindly allowed us to leave our luggage at the property. When we returned later, we were pleasantly surprised to find that our bags had already been taken to our room! Such a thoughtful gesture that made us feel welcome from the very beginning. The staff also personally showed us around the property, explaining everything we needed to know. Later in the evening, they even brought us hot water so we could prepare and enjoy a delicious cup of tea in our room. Another lovely touch! Our room was beautifully traditional, with tatami flooring and futo
−Nothing!!!
Andra
Romania · Couple · October 2026
+The location is one of the top things about this place - it's super well located, near everything you may need, especially the Kanazawa Park & Castle. The staff was very friendly and tried to accommodate all our needs during our stay. Now, the place itself: AMAZING!! We loved it, it was super clean, it had everything we needed, the matresses on the floor were very comfortable and we had daily cleaning.
−There wasn't something we didn't like.
John
United States · Family · October 2026
“Murataya Ryokan is a special place and I would recommend it especially for younger people.”
+The entire building was very clean. The flower arrangements put together by Mrs. Murata added so much to the beauty and atmosphere of the place. Incense burned in the evening was a nice touch. The entire family went out of its way to take care of us, including keeping luggage before we checked in and calling a taxi for us when we had to leave. Also, the younger Mr. Murata marking on a map the ryokan and other places we wanted to see was such a help. The ryokan is very near some of the main historic places in Kanazawa, especially the Kenrokuen, a place I had studied about many years ago and had hoped to see before I died. The Japanese breakfast we paid for Mrs. Murata to make for us was very, very good. And the dishes she selected for each item added so much to the meal. Being able to take a bath with my son was very nice, in the Japanese bathroom.
−The irregular and steep steps inside, with no hand rails, and the separate toilets far from my room, were difficult for me, an older man, to handle.
Guy
Israel · Solo · October 2026
+hosts are lovely, gave us a lovely tour, recommended good local places to eat the room was very clean and even supplied local stem tea, with a lovely traditional bedding the design of the ryokan was beautiful and we loved endulging in the hot water bath freely available for private use
HEDI
Italy · Couple · October 2026
+Ryokan gestione famigliare. Bellissimo
Ayman
Germany · Couple · October 2026
“Ryokan mit Charme”
+Sehr nettes Personal Das Hotel wird von einer Familie geführt Alle sehr zuvorkommend süßes Mini Japanisches Onsen vorhanden Ob Gepäck, Adapter, Frühstückswünsche oder sonstigem, wir haben sofort Unterstützung erhalten
−Nichts
aly_na
Switzerland · Family · October 2026
“Perfetto”
+Mi è piaciuto tutto , è stato il soggiorno più bello di tutta la vacanza. Il telefono a disco della reception poesia pura. Ho amato questo posto come anche i gestori, davvero premurosi e cordiali. Una gentilezza e cortesia d'altri tempi.
−L'unico punto che vorrei evidenziare per chi legge, ma che per me non è stato un problema, è il fatto che i bagni ( wc separato e doccia ) sono in comune . Per 11 camere forse avere solo due docce/onsen è un po pochino ma siamo comunque riusciti a gestirci senza troppi intoppi.
Maëva
France · Group of friends · October 2026
+Le côté authentique et traditionnel de l’établissement, l’accès à un onsen, la disponibilité et la gentillesse du personnel.
ATSUSHI
Japan · Solo · October 2026
“超レトロだが快適な旅館”
+あんなに古いフロントの電話交換機は初めて見ました！ レトロ感､立地､コスパ､スタッフの対応全て良かったです 建物のベースは古いですが、綺麗に清潔に保たれているので快適です
PHILIPPE
France · Couple · October 2026
“Parfait notamment le onsen !”
+L’accueil,l’emplacement et la propreté. Un vrai ryokan au cœur de Tokyo !
−Un seul wc par étage qq fois c’est un peu limite !