Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 28 reviews.
Galina
United Arab Emirates · Family · August 2025
+Good location with beautiful mountain views. The spring weather was very pleasant. The room was basic, more like a 2-3 star standard, but overall fine for a short stay
−The location and scenery were nice, but I felt the staff could be more welcoming and attentive. Service was quite slow, and it didn’t feel very comfortable overall. The food was disappointing, often served cold and not very tasty
Setlana
United Arab Emirates · Family · August 2025
“Need more staff which is has experience working in hotels. Need change, chef, some food so bad.”
+I love the views of the place
−The breakfast is so poor, everything is cold and not fresh, all order need to wait a long time, when they bring always cold. The swimming pools are not clean, we just closed our eyes because of the view. Everything was so expensive which is not cost for this quality for the food. .
Tanya
Kenya · Family · July 2025
“Perfect mountain getaway close to Bishkek”
+Everything was great! - the location is fabulous overlooking the mountains and the river - the food (a la carte) was just delicious, especially the fish choices, highly recommended to eat in - ice cream, drinks and any food can be ordered in to enjoy at the terrace or in the room - hot springs are quite an experience - there are four hot pools (varying degree of heat) and one cold like the mountain river - personnel is super friendly, helpful, responsive and overall very pleasant and nice - saunas are new and good to enjoy at the end of the day - the indoor pool is circa 25 good for some laps if you are swimmer (though during the day it gets crowded with children so timing is important) - towels and bathrobes are regularly changed (you basically don’t need much day clothes and most’y everything is accessible in the bathrobe like a proper spa resort ambiance) - there is a path to go to a small lake with trout, very serene with a view over the mountains, and fresh trout that finds its way to your plate later - add-on massage on request
−Nothing major) - the design is a bit old school (though neat and nice) - summer terrace service could be a bit better, but even when orders are messed up the staff are super nice and helpful which makes up for it - no ATM or exchange service (while you can charge everything on the hotel room and pay by card on checkout if you want to go on a day trip - which is amazingly arranged by the hotel with an absolute fantastic guide!!!!! - you need cash) - the place can get crowded on weekends by those who come with a « day pass », as well as corporate events that may be a bit disturbing during the day for some
Irina
Belgium · Group of friends · June 2025
“Superb”
Syed
United Arab Emirates · Couple · June 2025
“Overall it was just Ok.”
+Food was good. Main pool was good.
−Springs were not clean, unhygienic water.
Maria
United Arab Emirates · Group of friends · June 2025
“The view from the hotel is definitely a highlight,it’s beautiful and truly delivers. However, the service was disappoint”
+The view
−The service was disappointing. Before booking, we confirmed that the hotel offered airport shuttle service for $50. Upon check-in, I personally reserved the transfer with the receptionist and reconfirmed it multiple times during our stay. Still, during check-out, the staff panicked as there was no shuttle arranged. In the end, they booked a Yandex ride for us last minute, but failed to inform the driver we were paying in USD, which caused confusion. There was also a power outage during our stay, and the hotel failed to inform guests. No communication or updates were given, which left many of us unsure about what was happening. The room itself was incredibly spacious,you could literally dance in it! That was a pleasant surprise. However, the breakfast was just average. The hot spring, while a nice feature, is also open to day-tour visitors. It was extremely crowded, especially since our stay coincided with the EID holiday.
Fernando
Kyrgyzstan · Group of friends · June 2025
“Superb”
Andrei
Kyrgyzstan · Group of friends · April 2025
“Very good”
Danessa
Philippines · Family · April 2025
“Nice hotel”
+It was generally a pleasant stay. Needs improvement on the service but it is a good place to say
Nabeel
Pakistan · Couple · April 2025
“Exceptional”
+Wow what a wonderful place to stay and relax in hot water springs with an amazing view. Hotel staff was very friendly and helpful. Amazing services Highly recommended specifically if you are already tired of your Whole trip stay here and relax in hot water springs it will remove your tiredness