Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 21 reviews.
ANNIE
Singapore · Couple · October 2026
“We can’t get enough of the place and will certainly come back again.”
+It is a warm cosy place. View is beautiful. Location is perfect . The staff is there when you need them and when you need the privacy , they give you the space. I love the deco and the furnitures, fittings are all of very good quality. The butler Terry is very helpful n friendly and the chef prepares the best meals we have, whether it’s Chinese or Western.
Grace
Australia · Couple · October 2026
+Very clean, the staff were very nice and attentive, the accommodation has beautiful mountain views. They also prepared delicious meals for us and arranged transport to and from the station which was very convenient.
Sejal
United Kingdom · Group of friends · August 2026
“Tranquil stay in the mountains”
+Lovely quiet location with wonderful customer service
−Nothing
Anastasia
United States · Family · July 2026
“Relaxing stay among beautiful bamboos”
+Beautiful location and very relaxing. The chef is great!
−May be having a laundry machine or service
Eva
Sweden · Family · June 2026
“Perfect place for a green getaway!”
+Such a gem tucked away in the bamboo forest. Looking out over the green rolling hills was such a treat. Perfect place to swap concrete for peace of mind. No tv, just unwinding and taking it all in. It feels like coming to an old Italian villa in the Chinese forest.
−It might be good to know that if you are coming with a stroller or wheelchair, it is not that accessible. There is a hill to climb from the car park to the hotel and stairs on the inside and outside. We were extremely well taken care of, (they picked us up in a golf cart and took our luggage to the room), so only if you have accessibility needs would it be an issue.
Pei
Germany · Couple · June 2026
“A relaxing and memorable stay in Mogan Mountain with beautiful nature, excellent food, and warm hospitality.”
+The staff were extremely professional and friendly, and we were pleasantly surprised with a complimentary room upgrade. The hotel’s location is fantastic, surrounded by beautiful bamboo forests that create a peaceful and immersive atmosphere. The food was also outstanding, with fresh ingredients prepared daily, and we especially want to compliment the chef. The hotel also helped arrange transportation from the train station, which made the trip very convenient.
−The only small downside was that there were quite a lot of mosquitoes in the bamboo forest area, so it is definitely a good idea to bring or use mosquito spray.
Amber
United Kingdom · Family · April 2026
“Perfect city escape”
+Terry was so helpful & kind to give me such detailed directions for hikes. The setting is peaceful & serene.
−Leaving
James
China · Group of friends · December 2025
“If you want a relaxing stay in a beautiful environment with a special someone, Arcadia fits the bill”
+Our stay was during the late fall in the latter part of November, so it was cold at night and mornings. Luckily, our room had heated floors and all the climate control you could want. We were toasty. The view from the balcony as the sun rose over the mountains was breathtaking, and beautiful birds fluttered against our window. Being the off-season, we were the only guests, and the place felt like our private mansion, complete with a 24-hour butler. I liked that they provided free soft drinks in the kitchen fridge and coffee on demand. All the food served at Arcadia was of top-notch quality. The chef truly has a gift. The breakfast, though somewhat limited in choices, was always delicious and served fresh and hot. There was inside dining and the option of eating outside on the patio. But the real delight was the dinners. Multi-course, well-prepared, and super fresh, these meals were culinary delights to my taste buds. I highly recommend the local dishes he prepares with vegetables from the onsite garden and meat that was slaughtered the same day! It was simply the best Chinese food I had ever enjoyed. I always skipped lunch so I could fully enjoy the dinner meals. The western food m
−Cheese was missing from the breakfast menu. The outside facilities were a little unkempt, but this is understandable given our stay during the cold November off-season with limited staff. Wish we had gotten a chance to try the hot tub, but we didn't bring swimsuits.
Elsbeth
Netherlands · Group of friends · October 2025
“Didn’t want to leave”
+The hotel is set in a stunning location , you can’t even capture how beautiful it is in photos. In the mornings, I just wanted to sit on my balcony and look around, didn’t even feel like reading. The room was spacious and comfortable, with a great bed. The food was truly delicious. They offer tea, coffee, soft drinks, beer, wine, and also whiskey. There’s a lovely common area to sit and relax, and a beautiful pool. You can do amazing hikes using the routes they provide or go with a guide. Communication with the host is perfect, just add him on WeChat. We stayed 2 nights but could have stayed much longer.
Daniel
China · Family · October 2025
“Beautiful location, lovely staff and delicious food. We’ll be back”
+It’s a beautiful, serene location. The food is delicious, and the staff are always willing to go above and beyond to help. It’s a great hotel to relax and enjoy nature.