Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 16 reviews.
Kumari
Australia · Family · October 2026
“Great experience”
+Everything was amazing authentic Japanese rooms and facilities and ambience,, lovely staff, good food, , awesome location n views
Max
United Kingdom · Solo · May 2026
+Onsen facilities were quite good. Breakfast was good, and changed every day. Room was spacious. Air conditioning in the room worked well. Very close to the bus stop for Shinhotaka or Hirayu Onsen.
−The toilet and sink had not been cleaned properly, and in general parts of the room seemed quite run down and dated. Futons seemed quite old and firm. There was no extraction in the toilet, and it would accumulate bad smells quickly. The whole property often smelled of smoking. The photos on the website are also a bit misleading in terms of the atmosphere of the ryokan - it is currently plastered with exhibits of anime/manga characters, which we were surprised to see! It was also not clear to us from the property description that there are no private shower facilities at all, i.e. the only shower is in the public onsen area. I would advise making this particularly clear to foreign travellers!
Sarifah
Singapore · Couple · April 2026
“Love the ambience of the place and the cultural experience”
+Excellent meals...both breakfast nd dinner and very friendly staffs and love the onsen!
−Didn't realise that we dont have a private shower room so that was a surprise!
Francisco
Spain · Family · October 2025
“the experience is great”
+the service, the meals and the onzen were spectacular
−the hotel is a little bit old
Fleming
Australia · Group of friends · May 2025
“Pleasant”
+The onsen was amazing. Sitting out in the hot water under the falling snow is something I'll remember. The staff were super friendly, made us feel welcome, and did their best to deal with our inability to speak Japanese.
−The accommodation is a little run down.
Julie
Netherlands · Couple · April 2023
“Run down ryokan with all of the discomfort of the 1900's, but none of the hospitality and good food”
+Beautiful area with great mountain views
−Hygiene is bad, bathroom walls are unclean and bathroom has dirty carpet. Extremely noisy. Paper thin walls would be fine but cleaning personel is loud and tried to open door even though there would be no cleaning on a specific day, unprofessional. We tried to reserve dinner/breakfast multiple days in advance, but staff did not respond to our queries, nor did they accomodate us. Meanwhile a tourbus full of tourists were having breakfast at the ryokan. There was no elevator and we received no help with luggage.
Christian
Austria · Family · November 2026
“Eine authentische Erfahrung”
+Sehr freundliches Personal, sehr gute Verpflegung. Die Onsen waren sehr schön und die Lage war auch sehr gut für unsere Pläne.
−Es ist wichtig anzumerken, dass man hier traditionell auf einer Matratze auf dem Boden schläft. Wir haben nichtsdestotrotz recht gut geschlafen, dies sollte jedoch beachtet werden.
Dorothée
Belgium · Family · October 2026
+Un ryokan authentique et dans son jus avec un onsen intérieur et un onsen extérieur non mixtes. Des repas très bons et du soin dans l'assistance.
−Attention à ne pas prendre une chambre donnant sur la route. Les poussières pourraient être mieux faites. Un petit rafraîchissement ne serait pas de trop.
Natan
Israel · Family · October 2026
“חוויה לא טובה”
+חדר גרוע, מלא ג'וקים בשירותים. האוכל הוא אוכל יפני מסורתי כנראה.. לא מתאים למערביים בכלל. האונסן בסדר, למרות שלא שומרים על פרטיות, לפחות בגברים החיצוני, כל החדרים בקומה השניה של המלון צופים לבריכת גברים החיצונית.
−אין וייפיי בחדרים. ישנים על מזרון דק על הרצפה, ביחס לזה ששילמנו הכי הרבה ביפן על הלילה הזה כי זה חוויה יפנית, היה מקום על הפנים. גרוע. מצטער להגיד אבל הבוקינג גם הטעה פה.
Gregory
France · Couple · October 2026
“Parfait pour un moment conviviale et authentique dans un ryokan familliale qui respire le vrai Japon 🙏🏼✨”
+Cet endroit est magique. De la décoration, au chambre, passant par les bains extérieur et intérieur, ce lieux respire et possède une âme propre à lui même. Merci aux équipes, passant par la reception, cuisinier et même femme d’entretiens, tout le monde était adorable et nous ont accueilli comme si on faisait parti de cet établissement. Petite pochette tissé main pour mouchoir offerte au départ 🥹 tellement adorable. Merci pour tout 🙏🏼