Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 182 reviews.
Elizabeth
United Kingdom · Couple · October 2026
“Great place!”
+Great location, helpful staff, very clean
−Nothing.
Báo
China · Couple · September 2026
“Best experience ever, lovely place and people”
+We have stayed at this hotel probably four times already, as we often come to Armenia for work. To be completely honest, we have been very satisfied with our stays every time. The check-in system works well, everything is straightforward, and our room was cleaned every day when we requested it. We simply put the “please clean” sign on the door, and the staff would also ask us whether we needed cleaning or not. No one ever entered our room without our permission. There was always someone at the reception, and the staff were very friendly and helpful. They even helped us with questions and situations that had nothing to do with the hotel, which we really appreciated. I actually recommended this hotel to my friend. She read some of the reviews and then came back to me with concerns, so I was honestly a little surprised because our experience has been completely different. We have been very happy with our stays here. Everyone is friendly, the service is good, and the staff are always willing to help. Another big advantage is the location. The hotel is right in the city center, but it is surprisingly quiet. The last time we stayed here, there was some road construction nearby, but this
Sabrina
Denmark · Couple · August 2026
“To improve”
+- close to the republic square
−After reading the most recent reviews on Google Maps and Booking.com, I started to realize that there seems to be a recurring issue with how bookings are handled at this hotel. We booked our stay last minute through Booking.com after having already experienced a scam with a previous accommodation, so this time we specifically booked a suite because we wanted to avoid any further problems. We chose it based on the description, photos, and the fact that we were paying for a suite. A few days later, I was contacted via WhatsApp by the “hotel manager” , not through Booking.com. She told me that their “channel manager” had made a mistake and that the price of the suite listed on Booking.com was incorrect. She then asked whether we wanted to keep the suite by paying a higher price, or whether we preferred to be moved to the room corresponding to the amount we had already paid. I find this explanation very difficult to believe. After looking at other recent reviews, it seems that we are far from the only guests who have experienced issues involving bookings and pricing. I obviously cannot say exactly what is happening behind the scenes, but I do think there is a serious lack of transparen
Vladislav
Russia · Couple · August 2026
+Location is the best thing about this place. Room is OK. Good-size fridge for water etc.
−The rubbish was collected only once during our 6-day stay, and the sheets were never changed. The room is opened with a regular key rather than a key card, which is a bit unusual. The A/C is quite old. There is almost no space to hang coats or store other clothes. Towards the end of our stay, there was a sewage smell coming from the toilet/bathroom. There was also no safe in the room.
Donara
United Kingdom · Solo · August 2026
“recommended!”
+We had a wonderful stay at this hotel! The room was clean, comfortable, and well maintained. The staff were very friendly, welcoming, and always ready to help. The location was convenient, and everything we needed was nearby. The atmosphere was pleasant and relaxing, and we felt very comfortable throughout our stay. We really enjoyed our time here and would definitely stay again. Highly recommended!
Gianluca
Italy · Couple · August 2026
“Esperienza gravissima. Hotel assolutamente sconsigliato.”
+La struttura si trova in un'ottima posizione per visitare la città a piedi.
−Abbiamo prenotato tramite Booking il 10 aprile 2026 per 4 notti, dal 14 al 18 agosto. Il 10 agosto, appena quattro giorni prima dell’arrivo, la struttura ci invia tramite Booking una richiesta di cancellazione. Non avendo alternative, la rifiutiamo e la prenotazione rimane regolarmente confermata. Il 14 agosto arriviamo a Erevan e scopriamo che la nostra camera è stata assegnata a qualcun altro. La titolare sostiene che avremmo dovuto accettare la cancellazione. Chiediamo almeno un’alternativa, ma ci viene detto che l’hotel è completamente pieno per tutta la settimana successiva. Risultato: alle 20:00, ci ritroviamo senza camera nonostante una prenotazione confermata da quattro mesi. Solo verso le 22:00 troviamo un’altra sistemazione. Il giorno dopo, per verificare quanto ci era stato detto, contatto la struttura su WhatsApp da un altro numero chiedendo disponibilità per quella stessa notte. La titolare risponde che una camera era stata prenotata poco prima e che avrebbe dovuto verificare se quegli ospiti confermavano. Una risposta difficilmente compatibile con quanto ci era stato detto la sera precedente, cioè che l’hotel fosse pieno per tutta la settimana. Possiamo solo ipotizzar
Paloma
Spain · Couple · August 2026
“Muy bien, con matices.”
+El hotel es fantástico, la comodidad extrema, la ubicación inmejorable. Agradable, limpio y fácil para tener la ciudad como base de excursiones. Todo perfecto en ese sentido.
−No acabé de entender el sistema de personal de trabajo; el caso es que casi nunca había nadie en la recepción, pero cualquier persona del bar te atendía, en función de que te entendiese, que no era lo habitual, por el idioma y/o porque parecían "ausentes" (parecía un grupo de amigos gestionando todo el complejo). Nuestra habitación daba a la terraza del bar; solía haber ruido, pero soportable. Lo que nos llamó infinito la atención es que tuvimos dos estancias, una de 5 noches y la otra de 3 y la penúltima noche hubo gente en el bar hasta las 6 de la mañana, lo que implicaba gente en la terraza hasta entonces. Soportable el ruido, para mí, insisto. No obstante, la última noche, fuimos casi a la una al bar a tomar una cerveza y la persona que ese día atendía la barra nos dijo que el bar estaba cerrado, que cerraban a las doce. Le comenté que la noche anterior habían estado hasta las seis de la mañana, entonces me contestó "It was Friday night, you know?", el caso es que yo ni tengo que saber ni tengo por qué entender ni aguantar el ruido hasta las seis de la mañana (la semana anterior, el domingo hubo carcajadas hasta las 3, you know?). Nos puso la cerveza sólo si pagábamos en efecti
Roberto
Italy · Solo · August 2026
+La posizione ottima
−Non ho apprezzato il fatto che la mia stanza si affacciasse proprio sul giardino, dove la sera c’era confusione, facevano aperitivo e fumavano fino a tardi e non ho mai potuto aprire la tenda della stanza per far entrare un po’ di luce perché la stanza affacciava proprio sul giardino. Inoltre, nei cinque giorni che ho soggiornato ho dormito molto male perché non riuscivo a regolare l’aria condizionata che o era troppo forte o era troppo bassa eppoi il materasso era troppo morbido.
Kirill
Russia · Couple · August 2026
“Описал выше”
+Я в нем не жил
−Цена, по которой была подтверждена заявка, была увеличена в 2 раза. Сообщили об этом, когда я ехал заселяться из аэропорта. На вопрос о согласованной цене ответили, что отель ничего не знает о ценах букинга
Alina
Russia · Couple · August 2026
+Отель очень понравился, маленький всего несколько номеров, в отеле очень тихо. Персонал очень приветливый, всегда на связи. Местоположение очень удобное, рядом большой супермаркет и рестораны.