Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
Ольга
Ukraine · Couple · November 2026
“My problem is not resolved.”
+Stylish room, clean, good location. Staff is also polite.
−No heating in November and pressure not to leave a review There was no heating in the room in November. It only turned on twice for 15 minutes and then stopped working completely, making the room unbearably cold. Because of these unacceptable conditions, I had to leave the hotel with all my luggage at 11:00 PM on the very first evening. Instead of providing a proper refund for the uninhabitable conditions, the management refused to compensate the stay and stated they would only refund the first night on the strict condition that I remain silent and do not leave a negative review. Trying to suppress honest customer feedback in exchange for a partial refund is completely unprofessional. I wanted to pursue this matter with a lawyer, but,fortunately for the hotel,legal fees cost significantly more than the stay itself.
Victor
Netherlands · Solo · November 2026
“A cozy warm stay that makes you feel at home”
+Charming location and cozy room (stayed in the Big Room). Friendly personnel. Clean and comfortable. It’s located in the old center of Venlo and ideal for any type of stay. Whether you plan on exploring Venlo and its surroundings or just need a place to stay for other purposes. I stayed on the 11th of November on which they celebrate Vastelaovend (Fasting Evening) and everyone is out on the streets and all dressed up. Very nice atmosphere and can be noisy. For this occasion they placed a set of earplugs in the room but I had no trouble sleeping without them.
−Nothing I can think of.
Meg
New Zealand · Solo · November 2026
“Small but beautiful stay”
+Small but very beautiful room. Friendly staff. We could store our bikes in the cafe overnight and the location is fabulous!
Mwangala
Netherlands · Solo · October 2026
+The location, the room was nice and cozy, tea and coffee making facilities in the room and staff very friendly
−The noise but ear plugs were made available so it was okay. That is a very nice incentive
Norbert
Germany · Couple · November 2026
+Gemütliches Zimmer
−Lautstärke Abends und nachts durch Lage in der Altstadt.
Harrie
Netherlands · Solo · November 2026
+Het uiterst sympathieke personeel
−Niets
Nadine
Germany · Couple · November 2026
“Ich war ganz bestimmt nicht das letzte Mal im Milk and Cookies”
+Es war sehr zentral gelegen und das äußerst freundliche und sympathische Personal hat uns vom ersten Moment angefallen.
−Eigentlich gibt es nichts, über das ich mich beschweren würde. Die Location ist aktuell im laufenden Betrieb noch ein paar Kleinigkeiten am renovieren, was mich persönlich nicht stört
Marian
Netherlands · Couple · November 2026
“Top fantastisch”
+Hygiene personeel vriendelijk lekker bed
−Moest over bed klimmen een kant bed tegen muur. Ben gelukkig soepl😂😂😂
Feider
Germany · Solo · October 2026
+Sehr gemütliches Zimmer, flexibler Check out. Kaffe Kekse usw zur Begrüßung.
−Bad auf dem Flur. Bei einem Check in nach 18 Uhr fallen extra Kosten an.
Barbara
Germany · Couple · October 2026
“Alles wunderbar.”
+gemütliches, kleines Zimmer. Sehr nette Vermieter, Fahrräder kann man über Nacht im Cafe stehen lassen. Das Frühstück ist sehr lecker, leider nicht im Preis enthalten.
−Im Bad war die Armatur locker