Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 71 reviews.
kellyrK757DF
Family · August 2026
“Rooms adequate but food poor”
+I was apprehensive about this hotel as had read the poor reviews but went with an open mind. Unfortunately the poor reviews proved to be pretty accurate in most areas. Yes the location is great however the food was terrible and very repetitive. Next to no entertainment the whole 10 days we were there and only one bar open at a time. The pool bar claims to be open until 23.00 but closed at 19.00. Staff were lovely but hotel definitely needs work. Our air conditioning machine dripped constantly and noone came to repair it despite my daughters bed being directly underneath and reporting it on more than one occasion. Rooms are adequate but walls are very thin so can be extremely noisy. Was also woken numerous times during our stay by an alarm going off in the hotel. We made the best of our stay but definitely wouldn't return to this hotel. We were all inclusive but ended up having to eat out alot more than we intended
Nomad63482645316
Family · August 2026
“Atrocious and i would heavily advise to not come to MESUT HOTEL ALANYA”
+My stay at this hotel was extremely disappointing, and I would not recommend it to anyone. Food Quality and Variety: We were charged far too much for old food which was stale and circulating leftover,despite being promised fresh meals and a wider variety of options that we ultimately never received. Amenities and Towels: We were given only one towel for a three-day stay. Furthermore, sun umbrellas were taken away from guests early by workers who wanted to leave early, which felt dishonest and unaccommodating. Internet Access: Wi-Fi is completely unavailable in the rooms, and to make matters worse, they charge an unreasonable £20 for just 5GB of internet access. Early Closures: The facilities shut down far too early; the pool closes at 7:00 PM and the bar closes at 11:00 PM, leaving very little time to relax in the evening. Unprofessional Management: When I attempted to file a complaint at the reception desk, the manager simply stood nearby eavesdropping without attempting to communicate or resolve the issue with us. Overall, this hotel lacks basic hospitality and basic management where we are offered to eat plain spaghetti for the third day in a row after paying a large sum of mone
mariegI3535RY
Family · August 2026
“Vile place”
+Shocking booked paid for 2 rooms given one that had no air con was falling to bits food was practically non existent drinks watered down filthy horrible place to stay one member of staff was nice never again will I book to stay here Avoid avoid avoid!!!
gemmay333
Family · August 2026
“Bad from the start!!”
+Don’t even know where to start and that is coming from a very laid back family who are not fussy at all as long as we have a clean bed to sleep in!! Arrived at the hotel at around 4am to be told via Google translate (2 staff on reception didn’t speak any English) that we would have to stay in a family room despite me booking and paying for 2 rooms so my husband and my mam didn’t have to share a room. Complained to the rep the next day and was told they had overbooked but we could move rooms 2 days later. They gave us free wifi as way of an apology but none of us used it as it was rubbish! When we moved rooms, the rooms we were put in had sea views and were lovely however, one of the rooms had no balcony which is something else I had booked and paid for. At this point I couldn’t be bothered to fight anymore and we tried to make the best of a bad situation. The food wasn’t great, we ate out a number of times. There is a man who goes around the pool clearing the water but also clears your flip flops which is not ideal for children getting out of the pool and having to walk across the red hot tiles to retrieve their footwear! I went to the pool bar toilet one day and there was no toile
jordanbG1070TC
Family · July 2026
“Honest Family Review - The Location Saved It”
+Location is fantastic, but don’t believe everything you read. The food was shocking and was pretty much the same every day. None of the dishes were labelled, so you didn’t even know what you were eating. There was also no allergen information anywhere, making every meal a guessing game. This could be a serious issue for anyone with allergies or dietary requirements. There’s no kids’ club, no gym, and during our stay there was virtually no daytime entertainment apart from the barman’s playlist. The only evening entertainment we saw was a belly dancer every other night. Our room was nice enough and cleaned daily, but others in our party weren’t so lucky. We were initially given a room for 2 adults and 2 children with just one double bed and nothing else, although this was eventually sorted out. Other members of our party had issues including no hot water and rooms that weren’t cleaned properly. If you do decide to stay here, make sure you budget for eating out most nights. The beach is literally just across the road, and for us the location is what saved the holiday. Please do your research before booking.
F6611OBlucyp
Couple · July 2026
“DO NOT GO”
+ABSOLUTE RIP OFF Was told it was fresh seafood and Turkish style menu different food everyday supposedly. We had one piece of fish served and it was an unseasoned whole mackerel and then the same thing for 6 days straight, also got horrible food poisoning that absolutely ruined the trip. We booked an activity (cost over £100) that we couldn’t attend because of how sick we were and they refused to give any refund. As if it could possibly be made worse, we were constantly harassed by the staff. We thought we were talking to a holiday rep 3 seperate times, got dragged into a taxi and pushed to get tattoos we didn’t want at all when we tried to refuse they insisted on hundreds of pounds for deposit for a tattoo we did not want, again we thought we were talking to our guide that we had been told we had to meet at 10 am and by 12 we were still being persuaded to buy things we were told we needed thinking this was our guide and how persistent they were we booked a massage and “ coffee scrub” the whole experience was uncomfortable and underwhelming they then insisted we needed 3x more treatments each and booked us in for every other day we were away. We did not want this and we said that.
simonasG67YL
Couple · July 2026
“Amazing”
+Everything was great. Thank you for everything Mesut Hotel…
119dumitrum
Couple · July 2026
“Great”
+I liked everything about this holiday.
stevicak2026
Couple · July 2026
“Never again!”
+A 4-star hotel that doesn't even deserve 2. The food is terrible, there are salads and fruit, but the meat is only pieces of chicken mixed in some paprika and so on every day. The elevator is more broken than it works, the beer is watered down, the air conditioning is only in the rooms. It's hellishly hot in the corridors, lobby and restaurant. The pool, restaurant, cups, plates, everything is dirty.All inclusive which has nothing to do with all inclusive. Poor food, watered down drinks, ice cream from 15:00 to 16:00 and you wait in line like a refugee and sometimes you get 3 balls and sometimes only 2 per guest, misery. Paid €3500 for 12 days with air transport, not even worth €2000 for two. I would not recommend it to anyone and I will never come here again, not only here but in Turkey at all.
289alessioi
Group of friends · June 2026
“A great experience in Mesut Hotel :)”
+The Hotel is a good recommendation for people who like relaxing holidays and nice food. The variety of food and activities is great and a good selection for everyone. The hotel staff was absolutely kind, helpful and friendly. Especially when I met Fatma, the receptionist, she was able to solve problems and could handle anything without forgetting a smile. Also the bar staff friendly in any way. I can’t complain about the hotel and in conclusion, it was a great all inclusive vacation. I’ll return next summer ✨