Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 136 reviews.
823anastasijad
Family · March 2026
“A magical family stay - Maldives vibe in Tulum”
+A magical family stay - Maldives vibe in Tulum We had an absolutely wonderful stay at Mereva with my family. From the moment we arrived, we received such a warm welcome that immediately made us feel relaxed and at home. Our beach house was located right in front of the ocean, which made the experience truly special. Every morning we could step outside and watch the sunrise over the water, and in the evenings we enjoyed the most beautiful sunsets. The whole place has a peaceful, almost Maldives-like vibe that makes it perfect for a relaxing family vacation. The room was very spacious and comfortable. I especially loved starting my mornings with coffee from the Nespresso machine while listening to the ocean. The pool overlooking the sea is absolutely stunning and such a beautiful place to spend time during the day. Breakfast was excellent - freshly prepared with delicious fruit and eggs - simple but perfectly made. Yesterday we also tried the restaurant food and it was really good. The entire staff was incredibly kind and welcoming, which made the stay even more enjoyable. The hotel surroundings are beautiful and very aesthetic, especially around the pool and the walking areas around
soulsease
Couple · March 2026
“Find somewhere else!”
+Where to start with this place...if you want to be in Tulum, this is not the place; it's a long way north of the town itself. If you want to avoid the noise and crows in Tulum, it's a good spot. The hotel is located down a bumpy and potholed track that leads past a few private houses and a few hotels. Reception was good, and our room was ready even though we'd got there a bit early. Then things started to slip. We had paid for a "partial sea view". Well, "partial" was doing a lot of heavy lifting - our room was one row back from the sea view room, and we had a really narrow view beside one of these room, leading to a wall of greenery that obscured any possible sight of the sea. The receptionist joked that they needed to do some gardening and cut the hedge back, but later inspection showed that it was the hedge between us and the next property, so there was no way it was ever going to be cut. Avoid Room 9 is my advice! We were warned that the boiler for the shower was a bit temperamental, and sure enough - cold shower. They came and reset it, but it was a bit late then. They also showed us how to get the hot water, but pushed the handle in the wrong direction, so when we tried again
I8043XMjanicel
Couple · January 2026
“Comfortable, quiet, and delicious, with great views!”
+Lovely, very quiet and safe, property with friendly staff and a beautiful view. The beach, however, is not easily swimmable, and the seaweed continues to accumulate here ( as well as all over the Caribbean, it seems). Our ground floor room was very convenient and easy, but ground floor was not reserved for us, as promised, when we arrived. As my husband has difficulty with stairs that have no railings, a beautiful ground floor room was immediately found for us. We were provided with a very warm welcome, tour of the property and a welcome juice. (I would have liked to have been told more about what amenities were provided, like the kayak, snorkel equipment etc., and what was not provided.) The room and bed were very comfortable, and the housekeeping was excellent, and cheerfully provided daily by polite, smiling young ladies! There were a couple of areas (shower/toilet and closet areas) that could use some deep cleaning/maintenance beyond routine cleans. We had a lovely view of the sea and a comfortable covered patio, and a pool right outside our door. As the pool was not used very much, it was like having my private pool on some days! Staff was always helpful. A couple of things we
christopherwZ6582HR
Couple · November 2025
“Mold. Bugs. Terrible.”
+Absolutely awful. I asked for a partial refund and was denied - so I’m leaving this review to warn others. I paid for THE nicest room (5 star hotel prices) and our room had mold, bugs, cracks in the wall and tattered towels. I wish they would have been kind and just given me a discount but perhaps this review will save someone else an awful stay. Go spend your hard earned dollars somewhere else.
Felix Eduardo
Family · October 2025
+The Mereva was closed and had to change to the Nerea Hotel. It was much nicer because it was actually open. I had rented a room for 6 nights for two adults and one child and the rooms were all for couples only. They added a sofa bed, and it worked but no privacy. The restaurant was not fully stocked, the workers tried their best with what they have, but it’s not fare for them and the customers. Extremely expensive food, and location not easily accessible if you don’t have a car good luck. The workers at the Nerea try the best to provide you with a good experience but with out the right tools it fails.
“Beautiful Instagram perfect place.”
+Espectacular lugar, “instagrameable” en cada rincón. Muy cómodo y con una ubicación envidiable. Lo único negativo fue el exceso de sargasso que aunque es un fenómeno natural y no es culpa del hotel, si podrían limpiar un poco, como lo hace el hotel vecino. El personal muy amable pero la comida definitivamente puede mejorar y el menú muy limitado.
+El personal muy amable, aunque no me felicitaron ni tuvieron algún detalle de bienvenida o por mi cumpleaños ✨
+Q
mkascherer
Family · July 2025
“Piece of Paradise”
+Wish I could give this place 6 stars! The bed and room in general were the comfiest we have ever stayed in! The staff were so kind and welcoming even giving us plenty of recommendations on places to see!
+The property is located outside the city center so you will always need a taxi or a rental vehicle. The street that leads from the main road to the hotel is unpaved. Otherwise, the property is lush and pretty, quiet and secure. The staff is friendly although a bit slow. The food is pretty good. I would highly advise against going in July. The mosquitos are a nightmare and so is the sargassum problem. This is out of the control of the hotel, so not using it for my rating. Only to advise future travelers.