Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
Eric
Hong Kong SAR China · Family · October 2026
“Convenient”
+Location Free coffee , free milk drinking machine available 24/7
Boon Chong
Singapore · Family · October 2026
“Convenient and friendly staff”
+Located just opposite the main central station. And within walking distance with all the attractions and central market in Florence
Kat
United States · Solo · October 2026
“Excellent location, Excellent staff, Excellent rooms and bed, Excellent breakfast”
+The location is 5 minutes walk from the train station, and the cafes and food options that are across the street from the hotel are excellent. There is also a laundry mat 1 block from the hotel that made washing laundry a breeze. The beds were super comfy and the balcony off my room was very nice. Alessia (not sure on the spelling) was so nice and friendly, she greeted me with a smile every time, and I found all of the staff to be very friendly. The breakfast is great. The location is walking distance to Academia (David statue) and Uffizi (Caravaggio and others) Museums and easy to explore the city. I would stay here again.
−Nothing, great hotel and great experience!
Tolga Murat
Türkiye · Solo · October 2026
“Never come again”
+Clean and staff
−Price. I paid around 500 eu per night. But breakfast still ekstra. Rooms are looking to Houses.
Shweta
Bahrain · Group of friends · September 2026
“Disappointing stay”
+The hotel is located very close to the SMN station, you can walk it up within 3-5 mins. It is also very close to the Duomo and the shopping street, which was very convenient for us. The superior rooms are large enough for two people, it also had a tiny balcony but no view of the street or the city.
−The shower pressure was too low for us, we even complained about it to the receptionist. At the time of checking in, I also mentioned to them that we’re celebrating my parents’ birthdays and I requested for an upgrade on our rooms. Unfortunately, they were unable to do that but told us they would provide us with the privilege room amenities. However, we didn’t get any special amenities in the rooms. Most of the hotels at least leave a cake & a greeting card in the rooms generally when we celebrate our special day with them. It was so disappointing that a chain hotel like Mercure didn’t go out of the way for us. The breakfast team, however, brought in a cake for my mum’s birthday and a special omelet for my dad’s birthday - but that was all. Also, there were no toothbrushes, shower caps, sanitary bags or any other items in the bathroom. Maybe it’s because they’re more eco-friendly but these are the basic necessities. I feel the hotel charged me a bomb for the kind of service they offer. I don’t think it was worth the money.
Sonya
Australia · Solo · September 2026
+Loved everything about our stay. Hotel is so close to the train station, multiple cafes surrounding the hotel. Two supermarkets close by. Walking distance to all the tourist attractions. Staff super friendly and made you feel welcome. Loved our stay! Highly recommend Late check out 12pm, water and coffee machines on ground level Again highly recommend
−N/A
Oscar
United States · Solo · September 2026
“Highly recommend”
+Great staff and location
−Clean
Roywidjaja
Family · August 2026
“The Perfect Hotel”
+This is a fabulous property. We stayed for 3 nights and couldn't be any happier. Great value & unbeatable location - 3 minute walk from train station. Super convenient for food options (pizerria, KFC, McD, Chinese, halal foods, central market food court). Landmarks are all within convenient stroll, even the bus to piazalle Michaeangelo stops right on the next block. Room was comfortable & large, we had a full king size + sofa bad that rolled into a queen size. Hallways, lobby were very clean and virtually spotless. Water dispenser is a nice & thoughtful touch by the management. The real gem was, however, the front office team, in particular Margherita who checked us in. She was highly professional, courteous, super friendly, and engaging. What stood out from the front office team, compared to the other 4 Accor properties we stayed in on this trip in EU, was their efficiency, proactive attitude and full-on hospitality mindset to provide assistance and services to guests (even before we arrived - thanks to Maria Skoryna). Even the maintenance & housekeeping staffs were courteous (which is unusual in EU). This hotel is a real winner, should be every tourist's first choice in Firenze.
Daniel
Switzerland · Couple · October 2026
“Perfekt für einen Kurzaufenthalt”
Angela
Italy · Couple · October 2026
“Perfettoooooo!”
+Perfetto, davvero il miglior hotel in cui abbia mai soggiornato!! Lo staff è stato caloroso e gentilissimo, la camera silenziosa, pulita e confortevole, e la posizione è semplicemente eccellente. Non riesco davvero a trovare un solo difetto. Grazie di cuore, tornerò sicuramente!
−La mia vacanza è stata troppo breve.