Mercure Cairns

Name: Mercure Cairns
Address: 15 Florence Street, Cairns, 4870, AU

7.7Good1,003 reviews

from $153.28 per night

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Hotel

15 Florence Street · Cairns

Facilities at a glance

Free Wi-Fi
Outdoor pool
Restaurant
Daily housekeeping
Family rooms
Elevator

About this place

Convenient City Centre Location Mercure Cairns offers a prime location in the heart of the city, just minutes away from the Esplanade, Lagoon swimming pool, and key attractions like the Cairns Night Market and Reef Hotel Casino. Family-Friendly Accommodation With spacious family-size suites available, Mercure Cairns ensures a comfortable stay for families looking to explore the wonders of Cairns together. Relaxing Outdoor Amenities Guests can unwind in the outdoor swimming pool surrounded by lush gardens or seek adventure with excursions arranged by the Tour Desk to iconic destinations like the Great Barrier Reef and Daintree Rainforest. Book now to experience the perfect blend of convenience, comfort, and relaxation at Mercure Cairns.

Choose your room

Pick check-in and check-out to see live room prices.

9 room types

Choose your room
Room type	Guests	Show prices
Family Room with One Queen and Two Twin Beds 44 m²2 × Twin beds, Queen bed	Sleeps 4	Show prices
Standard Twin Room with 1 Queen and 1 Single Bed 20 m²Twin beds, Queen bed	Sleeps 3	Show prices
Standard Queen Room 20 m²Queen bed	Sleeps 2	Show prices
Executive King Room 27 m²King bed	Sleeps 2	Show prices
Superior King Room 27 m²King bed	Sleeps 2	Show prices
Loft, 1 Queen Bed 27 m²Queen bed	Sleeps 2	Show prices
Standard Room, Multiple Beds 20 m²Queen bed, Twin beds	Sleeps 3	Show prices
Loft Queen Room with Spa Bath 27 m²Queen bed	Sleeps 2	Show prices
Standard Twin Room with 2 single beds 20 m²2 × Twin beds	Sleeps 2	Show prices

What this place offers

Internet

Free Wi-Fi

Pool & wellness

Outdoor pool

Food & drink

Restaurant

Services

Laundry
Daily housekeeping

Family

Family rooms

Accessibility

Elevator

General

Non-smoking rooms

Location

Address
15 Florence Street, Cairns, 4870, Australia
0.3 km from the center of Cairns

Questions about this stay

Quick answers from the information this property gives us.

What are the check-in and check-out times?
Check-in from 14:00. Check-out by 10:00.
Is Wi-Fi included?
Yes, this property lists free Wi-Fi.
Does the property have a pool?
Yes, this property lists a swimming pool.

Guest reviews

7.71,003 reviews

Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.

Cleanliness7.5

Service9.0

Location9.0

Room quality6.5

Amenities7.0

Value for money6.0

Food and drink7.5

Emma
Australia · Group of friends · October 2026
8.0
“Good”
+Breakfast nwas okay Location was good.
Allison
Australia · Group of friends · October 2026
9.0
“Absolutely excellent would return”
+The property was close to everything and the fact we had our room cleaned everyday with fresh towels supplied. Staff were helpful constantly and always pleasant
−Nothing
Rab
Australia · Couple · October 2026
6.0
“Overpriced and not as advertised on your website”
+Staff were friendly
−For an executive room the bed was a let down, it was just two single beds pushed together that left a huge void in the centre. Photographs were exaggerated as well. Room did not reflect the quality of the pictures on the website
Hannah
Australia · Couple · October 2026
6.0
“Overpriced”
+Great staff and service, good central location
−Outdated, felt more like a motel than a hotel and way overpriced for what you get. The bathroom has no ventilation so it smelt strongly of damp; the ‘high speed internet’ was atrocious and the walls were very thin so you could hear other people showering etc. I personally would not recommend this hotel at the price they are charging
Laurna
Australia · Couple · October 2026
5.0
“Okay but not great.”
+Great location
−No parking. The bed was only a double. The door did not close easily. The toilet seat was loose.. Was charged for a breakfast I didn’t have (they are refunding)
Hayley
Australia · Family · October 2026
5.0
“Luckily it was only for 1 night. I would not choose to stay at this hotel again.”
−The pool area was dirty and not overly inviting. It was very cramped. For a distination like Cairns, the pool is a critical facility. The rooms were not very sound proof. We were on the first floor and could hear a lot of noise from surrounding rooms. The view from the room was terrible - into a carpark. The bathroom was extremely cramped. I could hardly close the door when trying to get to the toilet. If I had been an extremely overweight person, I would not have fit.
Lauren
United Kingdom · Family · October 2026
6.0
“We had a comfortable stay and staff were friendly”
+Excellent location especially for families. Less than a 5 min walk to Aquarium, esplanade, many food options and an excellent playground. Desk staff were friendly if approached, reception area lovely and bright. Housekeeping staff very smiley and welcoming when we crossed paths. Nice having a coffee machine in room, esp w kids having very early starts.
−Bathroom not cleaned well prior to check in - lots of hair etc both in shower and on bthrm floor. Kids TV didn't work at check in however maintenance repaired this day 2 on request. My main disappointment was not having a toaster in the family room. I bkd here knowing our kids would be up at 4-5am (time diff) wanting breakfast. I wish I'd read reviews as this is a common complaint going back 2+ years.
Jeszaen
Australia · Couple · October 2026
10.0
“Excellent experience with great service”
+Excellent!
−Great accomodation
Dianne
Australia · Solo · October 2026
8.0
+Friendly staff, well appointed rooms, nice pool
−No restaurant
Tracey
Australia · Group of friends · October 2026
6.0
+Location
−Glass doors to patio did not lock

Good to know

Check-in & check-out
Check-in from 14:00 · check-out until 10:00
Pets
Pets are not allowed

Facilities at a glance

About this place

Choose your room

9 room types

Family Room with One Queen and Two Twin Beds

Standard Twin Room with 1 Queen and 1 Single Bed

Standard Queen Room

Executive King Room

Superior King Room

Loft, 1 Queen Bed

Standard Room, Multiple Beds

Loft Queen Room with Spa Bath

Standard Twin Room with 2 single beds

What this place offers

Internet

Pool & wellness

Food & drink

Services

Family

Accessibility

General

Location

Address

Questions about this stay

What are the check-in and check-out times?

Is Wi-Fi included?

Does the property have a pool?

Guest reviews

Good to know

Check-in & check-out

Pets

Guest reviews