Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
Alice
United Kingdom · Solo · October 2026
+This is an undeniably beautiful hotel right on Nilaveli beach, which is a stunning stretch of coastline and right next to Divinguru, so ideal if you’re going diving. The room was lovely, clean and the bed was comfy, but the water pressure in the shower wasn’t great and like many reviewers say, the people working there don’t seem too interested in helping their guests (with the exception of one very friendly and helpful guy, who I assume was the manager). Overall, don’t let some negative reviews put you off, this is a gorgeous place to stay in Nilaveli.
Tiffany
United Kingdom · Family · September 2026
+The decor was very nice, lots of good photo opportunities.
−On the listing there was only one photo for the accommodation we chose based on being a couple with two teenagers, it was an exterior photo. The listing specified two rooms, there was no indication that it wasn’t at the location listed. The reality was that it was 300m further down the beach and not seafront, it was actually up a rough side street. Our driver dropped us off at Memos, after 30mins of a rather frustrating conversation with a female member of staffwho was constantly on her phone rather than checking us in. We told where the accommodation actually was and two Tuktuk’s appeared for four of us and our four suitcases. It wasn’t a two bedroom cabana as suggested, it was an open plan studio with an additional second bed on an open mezzanine. Neither of the fans in the room worked, only 1 of the A/C units worked. The white linen look is lovely but finding stains everywhere is not. A technician was dispatched but after an trying to fix the issue on a live circuit(we
Klaudia
Austria · Couple · September 2026
+Beautiful beach! Very comfortable room and staff was very friendly. Breakfast is 10/10 recommended.
Elizabeth
United Kingdom · Solo · September 2026
“So close to being great but just so slow...”
+The environment and decor is really lovely, rustic but so well thought out and designed. The location on the beach was lovely. The food quality was good.
−The service is just so incredibly slow. Such a shame as if they got this bit right it would be a real gem. Even pre-ordered breakfast for a set time would be 20-30 mins after the time you booked it for. Some of the staff are trying and keen to please but overall just way too slow.
Amelia
United Kingdom · Solo · August 2026
+Everything, it was a unique slice of paradise. We also loved yhe breakfast included in our booking. Staff were amazing and very friendly.
Nicolas
France · Solo · August 2026
+The hotel decoration is so beautiful, ambiance. Room set up , well decorated. Food is very good
−The lack of service skills. The staff looks very kind but unfortunately they dont know how to create link with their clients and how to provide memorable experience.
Perle
Australia · Couple · August 2026
“Disappointing experience: Broken amenities, unexpected charges, and zero customer care.”
+The location was great and the hotel costal decoration looked nice.
−I cannot recommend this hotel considering the high night rate. Our room had no hot water upon arrival. Despite calling maintenance immediately, the issue was never resolved. To make matters worse, wasting over an hour waiting for repairs made us miss our dinner at the hotel restaurant on my birthday, the kitchen had closed, leaving only pizza as an option. While the manager dropped by during the maintenance attempt and offered us drinks, we were shocked to find those exact drinks on our final bill at checkout. There was no compensation, discount, or effort made to rectify the fact that we paid full price for a room without a functioning shower. The complimentary breakfast was good, but any extra ordered items were heavily overpriced (Parisian price really) given the poor quality of service + the fact that we are in Sri Lanka. Extremely disappointed with the complete lack of management care.
Anne
Luxembourg · Family · August 2026
“Ok stay, below standard for this price range, but very nice and friendly staff”
+Located on the beach, nice decoration, very friendly staff
−Service was very chaotic and slow, you need a lot of time and patience, glasses very not clean every day, bed sheets had blood stains and holes. There were many cobwebs on the mezzanine, and together with the stained and torn sheets, this was one of the reasons why we decided not to sleep there. Contrary to what was stated on Booking.com, there were no mosquito nets available. We specifically asked about them, but none were provided. Overall, the stay was okay, and the location was very good. However, there were significant communication problems and considerable delays in service, which is not really acceptable for this price range. The hygiene and cleanliness of the room were also below an acceptable standard. The staff are very friendly, which makes it difficult to criticize them personally, as they are not to blame for these issues.
Annaelle
Réunion · Couple · September 2026
“Un hôtel qui pourrait être cocooning mais beaucoup de points à améliorer”
+Le manager était très gentil et aidant, le lieu est sympa
−La literie on dirait qu'il y avait des bêtes dans le lit ça nous grattait toute la nuit, en plus des moustiques mais les moustiques on y était préparé. le service petit déjeuner était long. Dommage
Pirashanth
France · Couple · September 2026
“tress sympa , prix de la carte légèrement elevé”
+très très mignon , un petit paradis caché
−les travaux a coté de l'hôtel et et la vue que Nous avons eu , qui donnait sur les travaux .