Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 25 reviews.
SG
Singapore · Couple · December 2025
+Staff services
−Car park, the public bath (quite terrible)
+Beautiful hotel! Well conserved for its age. Very original Japanese experience. Great staff, they really get out of their way to make you feel comfortable. Fantastic experience
Sara
United States · Group of friends · April 2025
“A secret gem.”
+I cannot even imagine why someone would give this less than ten other than they were expecting a sterile hotel. This place has more character and historical beauty than any place I’ve been in Japan, and I’ve been all over. It IS NOT a hotel, a cushy spa on Hakkone, anything generic. It IS. A totally singular unlike any place you’ve been before historical, proud, quirky, creaky, beautiful, mysterious place. We were the only people there the first night and I felt like I had crossed the bridge in “spirited away.” There are tunnels and pathways within the building and we had spectacular views, and the beautiful baths alone with whispering bamboo and total silence. But most of the service is out of this world. I’ve been to many ryokans? And the level of care and proud hospitality, and sweet lovely smiles AND THE FOOD. The most delicious, generous, indigenous, creative…you can’t believe it. I could go on and on but am almost out of room. If you are a Hyatt person, or a White Lotus spa type- don’t go here. Let’s keep it for me. But if you want a secret slice of real Japan with the best hospitality and food in the world with things you’ll never find anywhere else - this is your place
Bhakavadee
Thailand · Family · February 2025
“The cutest granny!”
+On our way back from skiing in Hakuba, en route Tokyo, we made a stop at this beautiful quiet town to stay for the night at a family run Ryogan …Turned out ? One of the trip’s highlights ! At first impression, the traditional wooden house looked especially fragile in this freezing cold night with traditional heaters; yet the welcoming smiles radiating from the young pretty host in her beautiful kimono warmed our hearts as darkness fell. The traditional heated bedrooms and heated blanket covering settees were warm and comfortable. We got a hot bottle in our blanket on each futon - cute :) Walking to the dining room and onsen was COLD. We had Japanese dinner at the Ryogan served by the beautiful same host in kimono. Very charming. One dish was horse meat sashimi!! The cook was the grandma - the cutest grandma in the world! We just loved Grandma and everything! It was snowing when we closed up the night in on sen. We were the only group of guests that night so had the on sen to ourselves only. Immersing in hot water in a very cold night while watching silver flows of snow falling quietly was such an experience ! The next morning, after yet another beautifully prepared traditional Japa
Georgia
Netherlands · Family · January 2025
“Superb”
+We absolutely loved our stay at Masuya Ryokan. A very historic, family run place with a lot of character. The meals were delicious and we really enjoyed our onsen experience within the ryokan. They even drove us to a station further away which was so kind (for a small extra fee).
−We loved it all.
Kristen
Australia · Family · January 2025
“Quaint historic ryokan in Aoki”
+We loved this historic, family-run ryokan. The meals were amazing, and beautifully created. Our hosts were very accommodating, kind and helpful, and went above and beyond, driving us back to Ueno station at the end of our stay. This also gave us an opportunity to have a lovely conversation with the hotel owner, learning about his time living in Australia 40 years ago. There was a choice of 2 onsen and we preferred the larger one with its outside area that was very pretty. It was cold in Aoki, but the room and beds were warm and comfortable, as well as there being additional heating in our room which was situated in the older building.
−We regretted having luggage with us, as the local bus trip from Ueno station was quite long and cramped, and we felt bad about getting in the way of the locals. The hotel is very old and quaint, but could do with a bit of general maintenance and a refresh: the walls in the small onsen area were crumbling, and it felt like the entry area needed a good clean.
Susoon
Singapore · Family · December 2024
“Exceptional”
Jon
Malaysia · Family · November 2024
“It’s a SHAME for anyone who runs such a dirty ryokan. I won’t pay even half priced !”
+Ancient historical building
−The most dirty premium priced ryokan I have ever stayed in Japan (in last 20years ). 1. Dirty public onsen, 20~30bottles of junk shampoo, shower gel and condition all over the onsen. You could noticed varieties of bands and very old bottles without very old and dirties bottles. 2. All of us (5pax) were rather to hop to outside private public onsen at our own cost instead of tolerated the ryokan’s dirty public onsen. There was another Japanese couple ryokan guest did the same too. 3. The smoking area at public outdoor balcony, all the ashtrays full of cigarette butts and many cigarettes boxes were not cleaned at least for months. 4.Couldn’t imagine the ryokan use fresh water koi fish to serve as sashimi for our half board dinner dish. First: fresh fish water fish is not safe from serving raw, and moreover koi fish is full of bone. TERRIFIED ! Overall it’s absolute shame for Japanese ryokan is operated under such lousy management and not even up to the level of no star ryokan. The ryokan is running by a family of 3 generations: a very old mother, middle aged son and a grand child. Likely the 2nd and 3rd generations are certainly not interested to run the ryokan, it’s a big TRAP to pa
Verified traveler
November 2024
“Sfeervolle ryokan”
+Zeer sfeervolle ryokan, met een uitstekend diner en ontbijt! Is niet goedkoop maar het geld waard. Er was ook goed rekening gehouden met mijn dieetrestricties. De mensen zijn heel vriendelijk. 's Morgens prachtig uitzicht! Enige minpunt voor mij was dat mijn neus helemaal op hol sloeg vanwege het stof.
Steve
Australia · Couple · November 2024
“Superb”
+It was exactly as expected, a wonderful authentic Japanese Ryokan and completely appropriate for the price we paid for room with shared facilities. The staff were fantastic.
−Nothing