Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 115 reviews.
Trail741560
Business trip · June 2025
“Avoid”
+Absolutely avoid... there is no AC and warm water... rude staff, they close off solving the problem... we could move to an other room for full price, not the difference... not refund the room price. We needed to move to an other hotel in the middle of night.
Verified traveler
April 2025
“地點和生活機能佳，會再來住”
+地點非常棒，來往交通極為便利，周遭亦有多家超市，生活機能極優，也有電梯。 缺點是：沒有提供洗衣精或洗衣粉，也沒有提供砧板和抹布。
larruemathilde
Group of friends · March 2025
“Terrible experience - avoid this hotel”
+We recently stayed at Mapple Tree Hotel and had a terrible experience due to a serious security and responsibility issue. On March 2, 2025, we entrusted our luggage to the hotel’s supposedly secure storage room after check-out. This area is locked and managed by the reception staff. However, when we returned to pick up our bags, they had disappeared,stolen from inside the hotel. The hotel does not have a proper system to track who leaves or picks up bags, making theft easy. Despite their staff controlling access to the luggage room, they claim they are not liable and they refused to assist in retrieving our belongings. Instead of acknowledging their failure, they told us we should have specifically asked for a separate "safe storage," which was never mentioned as an option when we left our bags. No hotel should offer a baggage storage service if they are not capable of keeping it secure. Their refusal to help after our belongings were stolen shows a complete disregard for customer security and satisfaction. If you value your belongings, do not trust this hotel with anything valuable. Better yet, avoid staying here altogether. There are many hotels that take security and customer se
125roseanneb
Family · June 2024
“beware dont think to book”
+beaware stay away not good space limited toilet one of the guest was obese and not even fit in the tiny toilet plus beds not comfortable pillows one thin every guest to request for pillow more need to pay 3€ charge per pillow, 5/6 days 1 tower per person !!! no cleaning if you dont request and you have to pay for clean towers or laundry, toaster. not working changed 3 times, air condition only in kitchen and need to pay 10€ per night cleaning not top as says pictures say it all, was tying to made us paying for city tax two times cash on delivery no receipts, no communication helpful be aware i don’t recommended not same apartment we rented on booking .com requested late check out we told them we have late flight yes yes but they never mention that late check out is from 10am till 1pm 25€ extra and we told them we have night flight so not even called late check out
Verified traveler
May 2024
“En yöpyisi uudestaan”
+Tullessa huoneessa haisi tupakka. Runkopatja oli rikki ja muhkurainen, wc-pöntön istuin oli rikki ja irti, seinän nänaulakko oli irti, kalusteiden vetimiä puuttui. Kylpyhuoneessa haisi virtsa, matto oli likainen, lakanoissa rasvatahroja.. Huone oli hankala löytää ja pimeiden käytävien valot eivät syttyneet itsestään. Sekä huoneen että käytävien ovissa oli likaisia tahroja. Ajoittain muista huoneistoista kuului meteliä. En yöpyisi uudestaan.
Q8378HHaliciac
Couple · March 2024
“Totally dissapointed.”
+The appartment : •extractor was not working ( when you cook become foggy place ),really bad. •Only they give 1 towel per person ( we stayed 5 days ) if you want a extra towel you have to pay 3€ extra per towel.You have a was machine on the toilet but you have to buy powder ( definitely you have to spend money extra anyhow ) •Calefaction is warm during the day, during night was freezing every day ( we spoke with them about it and their answer was : its working , even they didnt came to check ) . •The bed was unconfortable and i felt painful in my back when i woke up every single day (need to change matress as soon as possible ) • The staff is not polite . •They took deposit 50 € by card and after 5 days leave the country I receive back ( better take the deposit by cash like many places ,is more fast and simple ,they have a cleaner in the floor every morning...cleaner check the room when the clients leave ,call reception to confirm and give the deposit back in hands ). •You have to leave the room at 10 ,if you want stay till 13:00 h ( 3 hours more ) you have to pay 25 € ( but if you are not before 10 at receptionto give the keys they will charge 25 € even if you are not going to be i
Verified traveler
December 2023
+El departamento es lindo, ubicado en una zona antigua de la ciudad pero cerca de transporte público. El departamento podría estar mejor cuidado, teníamos una silla rota y parte de las hornallas de la cocina no funcionaban. Podrían cuidar más algunos otros detalles como limpieza.
joelhI9841LD
Group of friends · October 2023
“Scam artist”
+Scam artists !! Stole 600 euro deposit saying the towels were dirty, don’t stay!! after we were told the rooms were fine after check out and the deposit would be back in our account within 3 days , blatant theft!!!
ianpX459RD
Group of friends · October 2023
“Don't touch this accommodation with a barge pole”
+I've given this accommodation one star as giving it zero wasn't an option. I stayed with a group of nine others, spread over three rooms, for three nights. Upon arrival, we were asked to pay a refundable deposit of 50 Euro, per person, to cover any damages, which seemed reasonable and fairly standard. No one accompanied us to the rooms, which made me feel uneasy, particularly when I saw the pre-existing damage to the skirting boards in our room, however, this didn't prove to be the problem. We checked out on the Monday morning and as our flight wasn't till the evening, returned later to pick up our bags and meet the airport transfer. At check-out, we were told the deposits would be transferred back electronically in the afternoon, however, by the time we left, this still hadn't happened. A week late, in response to inquiries by the organizer, we were told the deposits wouldn't be being paid back, as someone had smoked in one of the rooms. Even if this was the case, which I emphasize, we dispute, it would have caused no extra costs for the accommodation provider and certainly not the 600 Euro that they have pocketed. In summary, only stay here if you are prepared to forfeit your dep
craigharris
Group of friends · October 2023
“Ripped off by lying staff.”
+Nice spacious apartments in a good location for amenities/ town centre/ River. The downside to these apartments is they take 50 euros per person deposit and then don't refund it. We took photos of rooms and left them as clean , ( if not cleaner ) than when we arrived. After a couple of weeks waiting for refund, they told the organisers we left rooms damaged. Utter rubbish They seem to be of the attitude that because its a one off visit, we wouldn't go back to complain. Although it was a stag do the rooms were left perfect. 600 euros is a lot to be stolen by this company.