Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 28 reviews.
Belinda
Namibia · Couple · October 2026
“Gem of St Helena close to everything, friendly and comfortable.”
+Friendly helpful staff comfortable rooms with aircon and a good bed. Nice breakfast
deidre
South Africa · Family · October 2026
+Staff super friendly, helpfull, efficient Assisted with information about island, coordinated transport Spoiled my husband on his birthday with a plate of brownie and a happy birthday written with chocolate and a happy birthday balloon in room and happy birthday message against wall.. Even made arrangements that I can attend a parkrun before flight Absolutely super helpful friendly efficient staff
−Nothing to complain about
Clive
United Kingdom · Family · March 2026
“Underwhelming and poorly run.”
+Location but little else
−My 6th visit to this Government -owned hotel (the only operational one on the Island) as an inward investor. Mantis is certainly not , as advertised, a "5 star" hotel. 2 star at best. The "fantastic breakfast" was a running joke - imported coffee (on an Island that grows it!), no fresh fruit or produce and even eggs were rationed . Food generally poor quality/value. Barman insisted on playing gangsta rap until requested to cease (which he did temporarily). Rooms are tired and , in my case, grubby with shower trap requiring me to unblock it to prevent room from flooding . Government needs to sell this loss-making hotel to a professional operator - it is a very poor advert for what is a beautiful and friendly Island.
Dorise
Germany · Solo · January 2026
“Exceptional”
+Location in the middle of the town, Staff was extremely nice, I was very well looked after and intend to come again with my family
−no complaints
Gebhard
United Kingdom · Solo · November 2025
+Excellent breakfast and prime location.
−Hotel was very good but also very expensive.
Cesic
United States · Solo · August 2025
“The only hotel in town, convenient location but overpriced”
+Location was the best. This is the only hotel in town, this it can command a high price, though there is a lot of room for improvement to match the price. For example, breakfast could offer a healthier version, not just sausage, beans and bacon. Honey would be nice with oats. Some fresh fruit like oranges, bananas, fresh pineapples. With due respect that StHelena is an island and imports everything from South Africa, the hotel could make an effort to freshen up its fruit and vegetables offer. The staff is friendly however, a more agile and attentive service would be expected from one of the Accords Hotels.
−See above, lack of fresh fruit! Lack of honey and a healthier options for breakfast. Staff needs to be more attentive to guests
Antonio
South Africa · Solo · June 2025
“peaceful stay”
+Excelent location to visit the island and to enjoy other spaces like commerce, restaurants, bars, museum, garden and Jacob´s Ladder. Very good and varied breakfast. Good internet access. Hotel restaurant somehow limited in terms of diversity but reasonable quality. Coffe and bottle of water always renewed at the room. Staff very kind and always available for your questions and needs.
−Really nothing to mention.
Mark
Switzerland · Business trip · April 2025
“Best location,”
+Location, staff, nice room, bar, near business meetings. Upgraded us to a suite. Friendly staff. Good breakfast. Close to public swimming pool. Arranged some tours for us. Kettle and coffee.
−No pool,
Ketil
United Arab Emirates · Solo · March 2025
“Do something about the internet and coffee thing. I was not the only one complaining.”
+Friendly staff members. Excellent location. Decent food. Decent room. Great opening hours of the kitchen.
−Emails should be replied to in a timely fashion. The internet set-up is sketchy at best. The right word is annoying. It should be possible to make a cappuccino or espresso or an apperol spritz without having to buy the full bottle of proscecco. Is it an island thing that there are no nuts?
Musa
United States · Solo · February 2025
“Historic hotel offering the very best of St. Helena”
+Beautifully renovated historic hotel in the heart of Jamestown with the best restaurant in all of Saint Helena. Rooms comfortable with both a fan and A/C for those so inclined. The bathroom was spacious and well appointed. My room also had a small mini fridge and complimentary coffee/tea as well as a tasty turndown snack offered every evening that was well appreciated. All of the hotel staff were incredibly lovely with props to Marcia, Rejoice and Heidi for truly going above and beyond to help with local bookings, friendly tips and impeccable service. The breakfasts were delicious and the restaurant offered scrumptious meals with lots of local delicacies, produce and of course St. Helena's top quality bullseye, wahoo and tuna. Don't even bother looking elsewhere - stay at the Mantis and you'll be well sorted!