Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
K. Louise
United Kingdom · Couple · November 2026
“Our stay was cosy and comfortable, with the staff doing all they could to make our stay enjoyable.”
+The staff were very helpful and friendly. The chef was helpful in accommodating my need for a gluten free breakfast. There were a few things we needed which were provided on request. The building is old and quirky.
−The Wi-Fi was slow and not up to my needs. It would have been better if the restaurant was open for evening meals. It is an old building and needs a bit of TLC.
Jacqueline
United States · Family · October 2026
“A lovely,elegant hotel in walking distance to restaurants, shops and more!”
+They had several made to order hot options including a full Scottish breakfast and eggs Benedict which were delicious. They also offered a selection of pastries and yogurts to complement this. The service was fantastic and the staff went above and beyond to accommodate us (and spoiled our little one.)
−It would have been nice to have rooms closer together but due to the types of rooms we booked that wasn’t possible- not their fault! The only other small issue was that one of the rooms was quite near the snooker table and when people were playing you could hear them.
VERONICA
Australia · Couple · October 2026
“We enjoyed our stay. It was quiet and very clean and comfortable.”
+It was very nice
−Everything was great thank you
Ian
United Kingdom · Couple · October 2026
“Unbelievably awful.”
+Beautiful traditional mansion house, close to city centre in a quiet location in extensive grounds.
−We’ve stayed here in previous visits, and the deterioration in the property and service was palpable. Hosting was non- existent, and breakfast service - “wait here for a table” - didn’t happen, so we chose our table and served ourselves. Waiting staff took 3 or 4 visits from the kitchen before acknowledging our presence. I was served with a pot of instant coffee - later denied by the “manager”, but I’ve been drinking coffee before he was born and I know the difference.! The facilities “on offer” were not available, but the snooker table available to guests was always being used by “management“ and their pals. I was brought up in Elgin and I’m aghast that this once prime property is now a shadow of its former self, offering itself to the foreign visitors who were stayingg there as an 4-star example of Scottish hospitality. My wife did takes some fotos of the worst aspects, but they are on her phone and I have not got the energyy or time to wate on transferring them to this report to send them to you. If you want them, request them from her directly by email to mila.middleton@gmail.com
Scott
United Kingdom · Couple · October 2026
“Great 3 nights stay at the Mansion House , fab staff”
+Lovely staff, especially the breakfast team, they couldn’t do enough for us, Lizi was fabulous, the chef was very accommodating
−Lovely breakfast , clean rooms , great location
Eric
United Kingdom · Solo · October 2026
“Hugely disappointing. Avoid the lodge.”
+The staff I met were friendly and efficient. My bathroom was new and efficient (I was aware it was not en suite). The bed was comfy. The breakfast was good.
−I thought I was staying in a Scottish country-style hotel. It turns out I was in a gatehouse or lodge down the drive from the hotel. This had been chopped about to create (I think) three bedrooms, my separate bathroom, communal kitchen area and dining area (I did not need anything but the bedroom and separate bathroom). Most surprisingly, the lodge lacked any lightshades, either in the hall and even worse in my large bedroom, which was called Macallan. The ambience was terrible with two bare light bulbs hanging from the ceiling. The walls were bare, with no artwork. A large mirror was lent up against a wall. The furniture was a hotch-potch of old and new. It included an old sideboard with lots of ugly scorch marks on it. The "signage" in the lodge was mainly cheap A4 printed sheets stuck up with Sellotape. The main hotel has 4 stars. This rating does NOT apply to the lodge.
Nicoline
Netherlands · Couple · October 2026
“Wonderful”
+Lovely employees and location, great value for money
−Everything was perfect
Jessica
France · Couple · November 2026
“Une mention spéciale pour l'excellence du petit-déjeuner !”
+En couple, nous avons apprécié l'emplacement de l'hôtel bien situé, dans lequel nous avons logé pour visiter les monuments d'Elgin. Nous nous sommes sentis "comme à la maison" dans la bâtisse chaleureuse et très calme, qui a gardé une décoration ancienne. L'accueil y a été très serviable, l'hôte de réception ayant beaucoup insisté pour nous porter nos valises dans la chambre. Nous notons que, sur 10 hôtels que nous avons expérimentés en Ecosse, c'est l'un des deux seuls établissements à avoir fourni cet effort. En étage, nous avons eu sensiblement la chambre que nous avions réservée et avons particulièrement aimé le très grand confort du lit. Le plus grand et l'un des deux plus confortables que nous avons eu pendant notre séjour. Nous avons de la gratitude pour les produits de toilettes compris dans le prix. Nous avons constaté le calme absolu de la chambre. Le petit-déjeuner du chef était exceptionnel, le meilleur que j'ai dégusté. Je conseille de ne pas passer à côté de l'avocado-taost avec les œufs pochés pour lesquels je salive encore. Bravo ! Et c'est divinement présenté sur l'assiette. La salle de petit-déjeuner était très appréciable, baignant dans une atmosphère sereine et
−Nous regrettons qu'une si belle perspective puisse être gâchée par la négligence de l'hôtel sur les détails très visibles de la vétusté : les rideaux affreusement déchirés, la moquette très tâchée, les baignoire et bac de douche horriblement usés, ne donnant pas l'envie d'y mettre un seul doigt de pied. La douche hors service. Et une salle de bain très froide.
Hans
Denmark · Group of friends · October 2026
“Vi ville vælge Mansion House Hotel igen en anden gang.”
+Flot sted. Rummeligt. Pænt store værelser. Værelser var nyrenoverede og fine. Indretning var hyggeligt og historisk. Morgenmad rigtig god. Vi boede både i hovedbygningen og annexet "The Lodge"
−Hotellet virkede en anelse slidt visse steder som fx på gange/trapper og opholdsområder.
Enikö
Sweden · Group of friends · October 2026
“Kändes som äkta skotsk miljö.”
+Stilen. Värmen. Goa säng. Bare. Frukosten mm