Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 67 reviews.
231AndrewM
Couple · December 2025
“Comfortably relaxed”
+Stayed at the Mandarin Oriental 11/12/2025-17/12/2025, what a lovely hotel The Mandarin Oriental is, fabulously extravagant, wonderful location, everything just so but like any hotel it is the staff that make the experience complete without them you have a very grand shell, however, here the staff were exceptional to a person from the Management right the way down to the service staff who in my opinion are equally as important in making a stay pleasurable as the senior managers. Lets start with the room, we stayed in a Junior Mountain View Suite, totally amazing which gave us access to the Two Tree 58 Club Lounge, we had also booked half board the meals although from a reduced menu were exactly the same as those on the A La Carte menu. Special thanks to all the team in the Club Lounge Arefe, Krish,Atisi and Norbert much love to you all. When we arrived at 3.00am there was the most beautiful smiley face to there waiting to greet us, Marsya lovely lady bless you. Great respect to all the restaurant staff we encountered in Rawya and Essenza who were extremely helpful and courteous, thank you. I highly recommend the Mandarin Oriental, Fabulous Hotel in a great location on Qurum Beach.
LondonThumper
Family · December 2025
“Mandarin Oriental, Muscat - Wonderful Stay”
+Travelled to Muscat with my Mother and we had a wonderful time at the MO. Intended to stay for three nights but ended up staying a week. Beautiful rooms, great valet service, reception staff so helpful but the highlight of the stay were our days spent round the pool and the impeccable attention from the staff at the restaurant, especially the Restaurant Supervisor, Otman. I can’t wait to visit again.
jennykvb
Couple · November 2025
“Nice design/views + awful service = mediocre experience”
+Our recent stay was quite a disappointing experience. PROS: • Stunning lobby • Great breakfasts at the Club Lounge • Views from our balcony • Gigantic bed • The fastest elevators. We never had to wait! • The Mandarin Cake Shop • Sheryl, the Guest Relations Manager, who fixed the many issues of our stay. Unfortunately we found out she is leaving, which is a tragedy for this hotel. CONS: • Awful check-in experience. We arrived 2 hours early, so we accepted the fact that we couldn’t check in yet. But instead of offering the hot towel & tea service that we saw others receive, we were told to purchase coffee from the shop in the lobby. After almost 2 hours, still not receiving any updates from reception, we walked over and were told that our room WAS ready now. I don't know why zero effort was made to inform us. • Had to walk down the driveway for cabs. This seems to be a Muscat law. • Strange housekeeping. One day we’d have 3 face towels, another day we’d have zero. Once, we noticed brown sludge in the tub we never used.
Companion16616108886
Couple · November 2025
“The best hotel service we've have”
+This is truely one of the best hotels we’ve ever stayed in. We did a lot of research before booking (there’s so much choice in Muscat!) and eventually chose to stay here for 4 nights at the beginning of our trip in Oman. The hotel is stunning from the moment you walk in. The decor is outstanding, the wallpapers, tiles, soft furnishings etc are all beautiful. But the attention to detail is what makes it stand out. The rooms are unbelievably well equipped. Down to having yoga mats for stretching after a long day of hiking, the small mirror in the shower to use for shaving or ensuring you’ve washed out all the shampoo out of your hair, and all the extra amenities you might need. The housekeeping team do an amazing job. Even down to tidying up all our cables, leaving a glasses cleaning cloth for our sunnies and leaving enough water to cover slightly more than we drank each day. The breakfast is huge with so much choice. The pool area is beautiful with lots of shade. There is always iced infused water available for you to stay hydrated at the pool. I would not hesitate in staying here again and would 100% recommend it.
C9643OFmaryams
Couple · November 2025
“Amazing”
+I would like to thank the Rawya Restaurant team for the amazing breakfast and excellent service. Everything was perfect , from the food quality to the warm hospitality Also, special thanks to the Reception and the strong, professional team for their kindness and support. Highly recommended this Hotel!
mrsshelts
Family · October 2025
“Amazing hotel we will be back”
+I cannot rate this hotel highly enough. The staff were fabulous. So attentive and the rooms are beautiful. The restaurants. Si breeze if gorgeous beautiful setting and delicious light bites. Very high end. The Italian is lovely. Beautiful food and lovely setting. A couple of issues and the manager Martino was amazing and made us forget all about them. He went above and beyond as did Hilton by the pool and clement in the restaurant! Gorgeous stay and would go back and highly recommend
dexy6773
Family · October 2025
“Luxury break in Muscat”
+Beautiful hotel where all the staff made sure you had a great experience. In particular the highlight was the Club Lounge where Sheryl, Krish, Arefe and Atoshii were fantastic. We had our breakfast, afternoon tea and drinks and canapés every day here and their service and attention was second to none The gym is extremely well equipped and spacious. We ate at the Italian (Esenza) a couple of times which was good and also at the Si Breeze which had just opened - great service both times from Tala. We also had a cake in the Cake Shop and Mohammed who worked there was charming. The rooms are spacious and beautifully decorated. The housekeeping team also did an excellent job. If you want a beautiful beach setting I’d said this is not the resort for you. It’s a public beach which you have the leave the hotel for and it’s not particularly picturesque.
Pat1970512
Family · October 2025
“Very good”
+It is a new MO property and it is definitely a nice hotel. There are few things which need to be improved but I still give it 5 points. The beach: it is a wonderful long sand beach. To have access and come back from the beach you should not forget the keys. They should have somebody there just in case - very difficult to get back in if you loose the key on the beach. Breakfast: very good. Food / Restaurants/ variety: still too limited. There is an additional restaurant opening soon which is very good. Italian Restaurant: very good. Rooms: excellent! Cafe MO Coffee shop: excellent Pool: very nice. Music is too loud and sometimes disturbing In general they are all very friendly! A good hotel for sure.
Jandyesk
Couple · October 2025
“Overall a positive experience with some issues of Safety and Security”
+Three week Stay: September 9th to September 30th 2025 The Location (Excellent) Without a doubt one of the hotels assets is its location. It is set within the regarded affluent embassy district of Shatti Al Qurum, very close walkable (if temperatures permit)) to the Opera house, many shops, restaurants with a short drive/taxi ride to the Sultan Qaboos Mosque, main shopping malls such as the newly opened Mall of Oman, to many other interesting and cultural places to visit. The hotel is approximately twenty-minutes’ drive from the Muscat International Airport. If hiring a car and have not visited Oman before i.e. have not driven on the roads, we would recommend becoming more familiar with driving there for a few days. It can get very busy particularly at peak times on the Sultan Qaboos highway and the Muscat expressway. Taking a taxi (is safer and easy to do) from the airport to the hotel and have your hire car delivered or picked up afterwards once familiar with the roads. This hotel has an easy to access underground parking area and with valet parking too. The beach from the hotel is a bird’s breath away it is very clean, the sea is safe to swim with it getting deeper very gradually
“Not what I would expect from a Mandarin Oriental.”
+Room was dirty consistently. Had ants and on multiple occasions housekeeping was told. Room door broke. Throughly not impressed