Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 56 reviews.
Susan
Canada · Couple · March 2026
“Place was very large and equipped great, towels cooking supplies etc. nice pool”
+Just far enough from the beach, as it was quite quiet. Close enough to grab anything you want including collectivo, food, and beach
−There wasn’t really anywhere to hang beach stuff to dry, as it was not allowed on balcony, we did hang on chairs , and created on our line. When making coffee we noticed no coffee filter, hotel didn’t supply one and was told we had to buy our own 🤔
Karen
Canada · Couple · March 2026
“We will never stay at the Malaki. I was with 2 other couples staying at the Malak.”
+Front desk Staff was rude & at all times. We will never rent from you again
−Staff, uncomfortable beds and seating. Broken shower handle, black mould on curtains Staining outside furniture with creosote. Outside area stunk and dangerous to our health
Linda
Canada · Couple · March 2026
“It was as not worth the expense but I guess it’s not cheap in Mexico anymore”
+Bed was comfortable
−Pool was dirty. Blanca was not friendly.
Sharon
Canada · Couple · March 2026
“Unfortunately, when you have experiences like this, you choose not to go back.”
+The resort is OK. The beds are comfortable enough but they do have holes in the mattresses and that needs to be addressed. The staff seemed to be helpful enough . Because of our flights getting canceled, the owner did give us a bit of a discount, but then charged us for an extra night that we were not there.. .
−We’ve stayed at the Malaki before, but it seems to have been neglected a bit since last year. The caulking in the kitchen sinks was absolutely disgusting with food from previous guests and mould growing in it . The safe in the room was the size of a bread box which is fine, but it wasn’t even attached to a wall so anyone breaking in could pick it up and walk away with it . The pool was not clean. I don’t believe the pump was working nor was the vacuum. Loaded with sand. The water was not clear. Adding a container of chlorine doesn’t fix the issue . The pool furniture as per the photos is in disrepair slapping a code of stain on isn’t going to fix all the broken boards, the nails sticking out and so forth maybe some new furniture is in order. The padding on the pool chairs is filthy and wore out. The barbeque is totally unuseable by the pool.You wouldn’t dare put food on it.
Dave
Canada · Couple · February 2026
“The overall day was very good and we definitely would come back”
+The location was fantastic most importantly for myself it was very quiet. The building was clean. The staff was friendly and everything worked.
−It would be nice if there was a screen on the big patio door, although maybe not practical. A coffee maker definitely needs to be replaced. We didn’t feel safe using it so we did not. Showerhead definitely need to be cleaned as there was various little pressure and more than likely. It was the showerhead, clogged the calcium and one of the handles were broken, but it did still work.
Christalina
United States · Family · January 2026
+Location and cleanliness
−WiFi was horrible and there was no phone service.
Alberto Albarez
Mexico · Solo · August 2026
+La tranquilidad, ambiente familiar.
−Falta de sombra en la alberca para disfrutarla en el transcurso de horas soleadas.
Efrain
Mexico · Solo · August 2026
+El lugar es agradable, las habitaciones amplias y cómodas, con todo lo necesario.
−No te informan que no harán el servicio de la habitación mientras estás ahí, por lo tanto tienes que pedir a recepción lo que se necesite (papel, toallas, etc.)
Luis Cesar
Mexico · Family · June 2026
“agradable”
+la alberca
−que falta algo de sombra en la zona de la alberca practicamente da el sol todo el dia y en el area de estacionamiento
Elsa
Mexico · Solo · May 2026
“Excelente 👌”
+Todo
−Todo bien