Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 164 reviews.
John
United Kingdom · Solo · October 2026
“Its worth it!”
+Once you manage to get to the sixth floor you are massively rewarded with a breathtaking view and a fabulous room, and even a few complimentary items. The view and the room itself actually exceeded my expectations. The bed was super comfortable and everything about the bathroom was fantastic. For a fantastic room with one of the most iconic and beautiful views the price that you pay is very fair in my opinion. The location is superb as well - only 20 minute walk from Mergellina metro station and there are plenty of bars and restaurants about 10 minutes walk. Also just a short walk is a Conad store and I must mention Bagno Elena/Bagno Donn'Anna which is now a wonderful free public beach. It is close enough that you will almost certainly hear the waves clearly. I read some negative reviews about the breakfast voucher arrangement. I did not have a problem with this (I did the exact same thing at a place in Vercelli). Its not really an inconvenience, I just see is as having a free coffee and croissant!
−I work in the hospitality industry at an iconic location and I know how important it is for travellers to know what to expect and to feel confident and reassured about their holiday. That is why I feel strongly that the customer service and communication from 'The Management' is not as good as it should be. In particular there should be better arrangements for access into the building initially - especially for anyone who arrives in the evening because the concierge will not be there and the door will be locked. If you have to use the stairs then you are in trouble and good luck with that. Here is some advice that I can give guests who plan to stay: If at all possible arrive before 17.00 for the reason above regarding the concierge. Make sure you arrive with some 10c coins and you WILL need more than you think you need! The Bar Moccia is not open for using your breakfast vouchers but Cafe Moreno is and you get great service there. I enclose a photograph of the entrance - it is set back a little from the main street. Go to where you see 382. If you are lucky and the door is open head to the left and through the tunnel to the lift. You will get further instructions from The Managemen
Catherine
Italy · Couple · October 2026
“Enjoyed very much and already recommended to friends”
−The last morning we did not have hot water.
Ann
Sweden · Solo · October 2026
“Fantastisk utsikt och läge, uselt att det inte gick att nå någon person när det är så svårt att komma in på boendet.”
+The room and location are excellent, some of the best views I have ever seen
−It was nearly impossible to reach any person responsible, I tried to call several times to get help to get in and out (you need a physical key) but nobody answered. Really stressful the last day when I had my luggage in the reception (never any person there for 5 days)and the elevator broke down and there were no possibility to reach the rooms if you did not have a key and nobody answered the phone. It was pure luck the repairman came late in the afternoon, ormImwould have missed the plane home. The trash cans in the room and kitchen were not emptied in 4 days, not very nice. These thing should be spelled out in the information, because it is really a problem.
Gerard
Ireland · Solo · September 2026
+Location, value,. Friendly Staff. Better suited for under 40ies
Alessio
Italy · Couple · October 2026
+Vista sul golfo meravigliosa, stanza accogliente e pulita.
−Sarebbe stato bello poter davvero fare la colazione in camera, la foto ci ha un po’ “ingannati”. Sesto piano, spesso senza ascensore perché non funzionante. Parcheggio convenzionato distante dalla struttura.
Anna Maria
Italy · Couple · October 2026
+La colazione non si poteva scegliere era standard.
Giorgia
Italy · Solo · October 2026
+Struttura molto bella
−Visuale bellissima
Simona
Romania · Solo · September 2026
“Greatest view in Napoli”
+Everything was perfect, topped by the wonderful view over Vesuvio. Ordered a pizza on a full red-moon night and called it a perfect date 🫶🏻
−A pair of slippers would be helpful
Nicolas
France · Couple · September 2026
“Incroyable”
+Appartement très bien situé vue sur la mer, je recommande fortement personnel accueillant, c’est vraiment la plus belle ville d’Italie
Lorena
Italy · Couple · September 2026
“Un B&B davvero incantevole, curato in ogni dettaglio e capace di farti sentire subito a casa. L’atmosfera è accoglie”