Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
Josh
United Kingdom · Couple · November 2026
“Good value room in south beach”
+Excellent location, close to the beach and lots of restaurant and bars, comfy beds, good size bathroom and good smart TV
−Could be better sign posted on how to reach the room, lift was not working, no housekeeping
Wilton
United States · Couple · November 2026
+It was very clean. and it smell very good each time you open the door.
−They definitely need a ice machine. is needed. It
Charlene
United States · Couple · October 2026
“The location of the property made the stay bearable.”
+Convenient location
−The room did not look like the picture at all. There was no elevator. We had to enter through a side exit that looked unfinished.
QUEENKIMBERLY50
United States · Couple · October 2026
“Luxury suite hotel from hell that is not luxury by any means.”
+That it was close to the beach.
−There was absolutely nothing about this place that was luxury and the name of it is called luxury suites. And I had booked this place a month in advance thinking that I was going to stay in these nice luxury suites I even sent a request to see if I can get into the room early because I was getting off the ship at 7:00 in the morning well this place said take our bags to the beacon hotel and they will hold our bags there well we had the bum around South Beach all day got caught in the rain and still could not get into the room I had to call booking.com 24-hour number and ask them to reach out we still did not get into the room until 4:00 in the afternoon my whole trip to South Beach was ruined I really want my money back. That had a microwave in the hallway sitting on a ragley table. The elevator didn't work and I couldn't get in the building I had to walk around to the other side of the building to get into the building and when I got there the door was propped open it did not lock it and wasn't safe and it was the emergency fire entrance to get into the building the room didn't have any closet to put my clothes in and I had to Walk up 35 steps to get to my room. It was the worst p
Paul
United States · Couple · October 2026
“Elevator permanently out of service and no coffee machine nor desk.”
+Great location!
−Elevator permanently out of service and no coffee machine nor desk.
Mahan
United States · Solo · October 2026
“Not worth the stay for quality, but great if you want to spend all your time at the beach and not in the room and aren’t”
+Close to beach, and quiet
−Room smelt to heavily of cleaning products, smelt like there were trying to cover someone’s throw up, very hard to switch rooms, lied about balconies, elevator didn’t work the whole 5 days I was there, no staff in lobby, house keeping only cleaned room when I was checking out not when I needed it done the other days found dirty stuff left over from guest before (left over soap bar was dirty as well” crumbs and food on floor) I took it upon myself to clean up because I could not find any staff. Towel rack on wall is broken as well. Just cheap and scammed me NO BALCONIES EITHER.
Rickey
United States · Solo · October 2026
“I was locked out on first night with no effective customer support”
+Location was best part
−I was locked out of room overnight on what was to be my first night stay. Given the room key/ lock situation there should be on site staff or staff that can be of actual support as the available staff was not able to administer support. Additionally the room was not as advertised as the photos make room appear bigger. Bathroom shower wets the bathroom floor as it has no shower door. Tv appeared loose on stand and needs to be serviced.
Daniel
Switzerland · Solo · November 2026
“Un séjour décevant malgré une très bonne salle de bain, avec de nombreux problèmes de confort et de service.”
+La salle de bain, très bien équipée, grande et agréable.
−Le bruit, la petite taille de la chambre, le frigo qui fuit, l’ascenseur indisponible, le manque de tranquillité et l’impossibilité de joindre le personnel.
Irina
Switzerland · Couple · October 2026
+Zentrale Lage
−Es war dreckig, die Möbel abgeranzt, dreckige Wände, kaputte Platten, Klima konnte nicht verstellt werden und war auf 69 Fahrenheit(zu kalt) eingestellt
Liudmila
Poland · Solo · October 2026
+Можливо пізніше розпиьаю у чоловіка
−Що був ремонт пахла фарба та не працював ліфт.Ще були проблеми знайти вхід до помешкання хоть і все розписали...чоловік всеодно не зрозумів вночи 3 год неміг знайти при заселенні нервувався прийшлосч за допомогою поліції. попасти до помешкання да ще в них не виходило з першого разу відкрити другий вхід код до готелю...поки щрсь червоне не нажали...аж потім...чоловік би не здогадався 100% Потрібно щоб писали пояснення як на англ.так і на рос.мові...інстоукцію щоб людина могла зрозуміти..