Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 182 reviews.
bvandenberg
New Zealand · Family · October 2026
“Never again”
+You should remove Lum the Queen from your list of available properties. it is a clean DUMP. An excavated below ground level, room, no ventilation, access is by a circular staircase, that would be difficult to negotiate by a fireman, let alone an 84 year old like me. If I did not have my 55 yr old son with me it would have been impossible to get luggage inside and certainly impossible to get it out again. Communication With "owner" , by text only, is impossible or difficult. They gave us the WRONG code for access and it was purely by luck we met the manager going out that allowed us access to the property. Half the lighting does not work. In the bathroom there is no safety rail to hold onto getting into or out of the bath with the shower above the bath.
−Communication with owner/ manager
Kelly
Canada · Couple · October 2026
“Pleasant and conveniently located.”
+Location was very good. The suite was well equipped and comfortable.
−Flooring in bathroom was in very poor condition - laminate flooring was heaving and a bit of a safety hazard since the raised edges could easily be tripped on. Air conditioning unit did not work. Pillows were very thick and extremely uncomfortable.
GREGORY
United States · Couple · September 2026
“GREAT WALKABLE NEIGHBORHOOD WITH EASY TRAM RIDE INTO CENTER CITY”
+The location has many cafes, bistros and restaurants withing walking distance - many locals walking their dogs and heading places on foot throughout the day. Convenient private parking behind the building. Fantastic location for catching a tram to center city or other locations - we walked back from the Distillery District - 20 minutes. Their coffee maker broke the week before we checked in - The host had a new one over-nighted to us the first day!!!!
−We were on the 3rd floor - lots of steps for old people. There have been some leaks in the past that need some attention but nothing detracted from our stay.
Vlad
United States · Family · September 2026
+Nice stay . I enjoyed it
Tommy
United States · Couple · August 2026
“This is not suitable for anyone with mobility issues or children.”
+The location/ walk ability, we walked a lot, miles, which was fun.
−The staircase leading to the unit is immediately when you open the door. It is a spiral metal staircase. That is very dangerous. The front door, which is in the back, opens directly onto the first step. I feel sorry for anyone who decides to have a couple drinks and try to go back to this unit. Almost fell a couple times. The sink in the kitchen was loose and rickety. The bathroom was OK. The beds were nice. This is a very minimal unit with really nothing to offer except for local TV channels and a place to crash your head. There is nothing special about this unit and the staircase once again is extremely dangerous. This is not suitable for anyone with mobility issues or children. There is a stove, coffee pot, and microwave. The dehumidifier fills up quickly, at least twice a day. No central air or modified air, there is a stand up fan. The front door in the front is emergency exit only. The door is in the back. There is one parking space, it is free.
Felix
Austria · Couple · October 2026
+Der private Parkplatz war angenehm, die Lage gut um schnell in die Stadt zu kommen. Der Besitzer war freundlich und hat immer schnell geantwortet.
−Preis/Leistung passt für eine Kellerwohnung ohne natürlichem Licht nicht. Es waren einige Schimmelflecken und Wasserschäden in dem gesamten Apartment zu sehen, die Zimmer sehr feucht. Hier reicht der kleine Luftentfeuchter nicht aus, das Apartment wäre wäre von Grund auf sanierungsbedürftig. Weiters ist das Bett bzw. die Matratze sehr unbequem gewesen - wir sind beide mit Nacken-/Rückenschmerzen aufgewacht.
Sarah Färber
Germany · Group of friends · October 2026
+Sehr großräumig und angenehm, Privatsphäre zwischen den Zimmern.
−Es wäre gut gewesen im Voraus mehr Infos zur Parkplatzsituation zu erhalten. Uns war der Hotel-eigene Parkplatz nicht bekannt als wir ein Parkticket gelöst haben.
Claudia Lizeth
Colombia · Family · October 2026
“Perfect!!!”
+Oui!!! J’aime 💖
Raquel
Spain · Solo · September 2026
+Hacia un mes que teniamos la reserva confirmada y Nos cancelaron la reserva cuando estabamos en la puerta del apartamento
Adeline
Guadeloupe · Solo · August 2026
+Rien
−Je n'ai pas pu accéder à la chambre réservée, la porte était close, pas d'accueil, personne à qui s'adresser, j'ai du reprendre une autre location, et a ma grande surprise je constate que la somme a été prélevée sur mon compte, donc je demande le remboursement cette somme