Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 102 reviews.
Sui
Belgium · Family · May 2025
“Poor”
+There was a water dispenser and the location was very good. Close to the shopping street and market.
−The room was not clean. The walls were yellow. The slippers were dirty. The bathroom has mold. There was a lot of dust everywhere.
Nancy
Singapore · Group of friends · April 2025
“Very good”
Nancy
Singapore · Group of friends · April 2025
“Very good”
Catherine
United Kingdom · Couple · March 2025
“Not great…”
+Easy to get to from the airport
−The room smelled of old cigarette smoke, it was so deeply engrained that not even airing the room out got rid of it completely. The bedding was clean but the mattress had crumbs and dirt on it. There was quite a significant amount of black mould around the room and bathroom. We were only provided with 2 hand towels and one half full roll of toilet paper. There were multiple unfriendly signs in the entrance / elevator which made us feel a little on edge about leaving any trash in our room whatsoever. The door is very thin so you can clearly hear anyone passing in the hall. Air conditioner in the room didn’t seem to work at all as no airflow could be felt on max setting
Nadine
Spain · Solo · December 2024
“My worse experience in this hotel”
+The facilities close by..the location is great 👍👍 close to the convenience stores, restaurants, banks, coffee shop
−There was nobody to welcome you...the corridors were not very clean...and they don't change the bed sheets.. I've seen cockroachs in my bedroom ..
Vidhya
United Kingdom · Solo · December 2024
“Good stay”
+The location was good. Check-in process was good, and it is machine based. The room was clean and good. Had fridge, air conditioner and TV.
−No proper WiFi connection.
Shalayne
Australia · Family · December 2024
“SUFFOCATING CIGARETTE SMELL”
+Location was decent. Cheap. But we still regret picking this place. Don't be tricked by the good ratings, they're probably due to the location only.
−Smelt of cigarettes absolutely everywhere. Was especially bad in lifts and foyers, and seeped into the rooms. Had to buy a million air fresheners. Room did not look like photos and mattresses were springy. There was junk found under the bed. No staff, and one roll of toilet paper for whole stay. No fresh towels left. Oh, and did I say about the cigarette smell?
Tsz
Hong Kong SAR China · Solo · November 2024
“Reasonable price. Good location. Problem with security and cleaniness.”
+The location is perfect, just a few minutes from the Ocean Suites Hotel, the pickup/drop-off point of many local tours. There are many restaurants, shops and supermarkets in the area if you need anything. The room was spacious and quiet, and the bed was comfortable to give a good night's sleep.
−Though the room was spacious, cleanliness was an issue. Dust was found in several places, paint was peeling off, and cracks were found in several places in the toilet. The shower gel and shampoo do not feel fresh or clean. The carpet in the common area was torn, and the corridor had a musty, weird smell. For some reason, someone opened my door (automatically locked) on the first night. I was shocked as I was brushing my teeth, naked, when it happened. Security is a concern. Check-in was done through the machine at the entrance, and I have not seen a reception staff in the three days I stayed on the property. Therefore, I am not sure who I can speak to when it comes to such a situation.
Razat
India · Business trip · October 2024
“Good”
Silva
Portugal · Group of friends · October 2024
“Bad”
−Our stay at this hotel was an absolute nightmare. Out of the three rooms we booked, only one resembled the photos on the booking site. The other two were filthy, smelled terrible, and looked nothing like what was advertised. The customer service was equally appalling,no one spoke English, and the staff relied on a translation machine. On top of that, they w asere incredibly rude and unhelpful. The entire hotel was in disrepair. The halls and stairways were disgusting, with layers of dust and strange stains everywhere. One of our group even had an asthma attack because of how bad one of the rooms was. The worst part of the stay, however, was the invasion of privacy. The manager entered one of our rooms, where two of us women were staying, multiple times without permission. He even came in while we were sleeping, which left us feeling extremely unsafe. Initially, those of us with the worst rooms moved to a different hotel, but after the privacy violation, we all decided to leave. This was hands down the worst experience any of us have ever had in a hotel, and I would strongly advise against staying here.