Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 70 reviews.
IanE714
Couple · March 2026
“Eat here, stay somewhere else”
+This was one of four hotels we stayed in during a holiday in South Africa and Zambia. Unfortunately it was the worst of the four by quite a big margin. On the positive side the hotel is located right in the centre of Franschhoek so it provides a good base to explore the town. We would also recommend Protégé restaurant where we had breakfast and also a very good quality dinner. The service there was always excellent. Our room, was also comfortable, clean and well equipped albeit we had persistent problems with the light switches which work strangely and have instruction stickers on them which is unusual but necessary as they don’t appear to work intuitively. The main problems are that, first and foremost, we found the service in the hotel lacked the warmth and consistency you get in other quality hotels in South Africa. Management are not very visible despite the fact this is a small property which presents plenty of opportunity for staff to get to know their guests if they wished to. Our arrival created an awful first impression. First of all you arrive to the rear of the property. We had to search for a doorman to help with our bags. We were then taken to a “holding lounge” opposi
miley53
Couple · February 2026
“You must stay here!”
+What a gem! Small, relaxed but elegant. Franschhoek is a nice smaller alternative to Stellenbosch and this is definitely the place to stay. Impeccable, friendly staff. A must stay!
Alastair05
Couple · January 2026
“Wonderful quality, peaceful hotel with brilliant staff.”
+We have just spent 8 nights here. This is a fab hotel- small, peaceful, very comfortable and with excellent staff. Dumi the assistant manager is outstanding and nothing is too much trouble for her. The hotel is in the centre of the village where there are lovely shops, cafes, restaurants etc. A perfect combination. Highly recommended a private pool suite.
somebod
Couple · November 2025
“Marvellous glamorous special”
+This is one of the most professionally run hotels I have stayed at. The staff are excellent. The hotel is run almost to perfection. The rooms are light, pretty and super comfortable. Breakfast is very good. The calmness of this location yet being very central is very useful. I would rerun here in a heartbeat especially given the care and attention provided to us on our honeymoon. Really not a lot to complain about after our 5 days there
M5149QMdavidr
Couple · October 2025
“Great hotel in a great location.”
+What a nice boutique style hotel. Our room (8) was a nice, large and extremely clean, loft style room with open fireplace. There were 25 rooms in what seemed to be an old converted court yard style group of buildings around a small swimming pool. The staff were friendly and helpful and always nice to be around. The breakfast was ‘a la cart’ and of top quality. There were also fruits and cereals. This hotel was a very positive experience and if I were to be in this area again I would defiantly book this hotel.
MichaelL19712014
Couple · October 2025
“Perfect stay at the emd of our trip!”
+Overall Everything was fantastic, from the location to the rooms and from the service to the food. Highly recommended! The Good. 1. The location was great. In the middle of the village, it is so convenient for shops and restaurants. There was secure parking 2. The grounds were stunning with great views to the mointains. The pool area was lovely and even had sunscreen left out on the loungers. 3. Service was superb throughout. The staff were friendly and helpful. They added lots of extra touches. 4. The rooms were huge and traditionally decorated. We had a large lounge area to sit in, and the beds were comfortable. 5. The bathrooms were large, and the shower worked well. 6. The food was also excellent. We had rom service and breakfast in the room. All were excellent, and there was lots of choice. We also ate at Epice- one of the beat meals we have ever had. The Bad Nothing really, but heating the pool would be great for the winter!
+Duvido que alguém se arrependa, dispensa comentários.
“Very special”
+Amazing place, friendly staff at hotel and restaurant. Unforgettable dinner, high standards. Good breakfast. We enjoyed our stay. Thank you.
sylbanno
Family · May 2025
“Impossible to describe.”
+The hotel is impossible to describe. Room is incredible. Staff people are very poli te. Amazing persons working. The location is perfect, and Franschhoek is like heaven in Earth.. Pool room is better than you can imagine. Conrad is a very friendly and helpful person.
Kortni
Group of friends · April 2025
+Stunning interior design and delicious dining options! The staff was more than accommodating and friendly!! Loved this property