Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 65 reviews.
+Fantastisch hotel met zeer luxe uitstraling en behandeling van hun gasten ! Alleen maar lof !
“Fantastique”
+Sans doute le meilleur hôtel de la ville, tout était parfait, hôtel, très propre, pas loin du centre-ville, très propre personnel, très souriant et accueillant rien à dire
pieterdotbe
Couple · August 2025
“Avoid if you can. Nice building but no (really no) service”
+This is the only 5-star hotel in the area. I’ve been here several times before. In the beginning, you could overlook the low level of service , you have to give people a chance to learn. But now, a few years later… Some examples: at check-in you get your key and that’s it. Find your room yourself. Hotel information? Absent. Information about breakfast, the spa, etc.? Not mentioned. There is a WhatsApp AI app that always replies “it will be passed on and housekeeping will help you,” but nothing actually happens. The spa is “so well” maintained that all the soap dispensers have been squeezed completely empty. When going for breakfast, please check if they’re still serving eggs. Just because they let you in doesn’t mean the kitchen will still be willing to fry one. Also check if there’s soap before you shower. Ordering coffee at breakfast easily takes 10 minutes. You get the feeling that all staff are friendly but very inexperienced student workers. And when you arrive: the reception is at the back on the right , in case, like many others, you can’t find it. The people at the door only help guests with short skirts; otherwise, they just talk to each other. This hotel is best compared
F5824QTcharlied
Family · August 2025
“Such a bad experience never again ( sabena)”
+The worst experience ever.This is not a hotel ,5 star worth. Waste of time,waste of money, waste of health. This must be belgium.
+Super Nice Hotel but Service is Not what you expect and know from other Hotels - Like the Bothanic Sanctuary in Antwerp before This stay. Room was cleaned on Sunday at 4pm there is no door to the toilet which is not good at all. Only 1 towel per Person in the bathroom and no Soap. More of such Details could be mentioned Burg This is what makes the difference
“Aangenaam verblijf in prachtig hotel!”
+Zeer aangenaam hotel, prachtige wellness en bar. Mooie afwerking in het ganse hotel! Zeker een aanrader.
+ontbijt was het best
E4379XRroberts
United States · Couple · May 2025
“Not Even Remotely a 5-Star Hotel in Terms of Service”
+We stayed at this hotel for more than a week at a special, heavily-discounted group rate. Still, the value simply was not there. Physically the hotel, at least arguably, deserves its supposed 5-star status. It’s modern, attractive and generally clean. Unfortunately, that’s where the good news ends. In terms of service, the place doesn’t measure up even to 3-star standards. While there are a few staffers there who would like to take proper care of their hotel guests, they are clearly poorly managed, overworked, overstressed and they have no systems in place to make sure that problems get solved. If you ask the employees why problems never seem to get solved, some of them will tell you about this in detail, sotto voce. For example, we checked into a room where the air conditioning was flat-out not working. The following morning we reported the problem and were promised that the problem would be fixed by the time we returned to the hotel in the evening. When we arrived back the problem was not fixed, no attempt to fix it had been made (“We were too busy today”) and were told that no other rooms were available so we would have to accept an extremely hot room (close to 80 degrees Fahren
+A fabulous hotel, where the little things are taken care of, without needing to ask. Super facilities from the design of the hotel to the bedding. A complimentary glass of Ruinhart, probably tells you what you need to know!
+Sehr schönes Hotel. Wir lieben das Ambient im La Reserve Im Restaurant La Rigue kann man hervorragend essen aber der Service war beim letzten Besuch nicht gut. Obwohl wir erst Ostermontag angereist sind, wo der meiste Trubel vorbei und das Restaurant am Ostermontagabend relativ leer war , lies der Service sehr zu wünschen übrig. Da stimmt Preis /Leistung leider nicht .Schön war der Tag auf der Terrasse mit DJ.Sehr lobenswert zu erwähnen der Service und die Freundlichkeit von Estefania ,die uns meist an Bar bedient. Für uns dort bis her die netteste Servicekraft . !