Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 103 reviews.
+Friendly staff, clean bathroom, good location.
aanchaltomar
Couple · January 2025
“Good! Worth the amount I paid!”
+We stayed here for a day. So the location is good. All major attractions are at just walking distance from here. We booked and checked in the same day, so we did not have much options. The rooms we got was on 5th floor (the lift only went to 4th). The room was huge , clean , got basic of everything you need, also had a window(its a luxury when you are in Hanoi ). They have lockers. The washrooms are clean and spacious. But..but the rooms was very cold, it did have AC, it did nothing. The breakfast is very simple, very limited options, and could be improved a lot. The people at reception are very confused people. Lots of confusion and we had to explain a lot while checking in. They need to have someone experienced to handle the reception. Giving 4 stars only because it was better than our hotels in same area. Stayed here on 14th Dec 2024
Jacob
Family · January 2025
+We've stayed here a couple of times on trips up to Hà Nội and we love it! The rooms are clean, the staff is very friendly, and the breakfast in the morning is simple but delicious. It's located in a great spot in the old quarter where you are about a 10 minute walk from some of the most prominent sites. Grab cars or bikes can drop you off right in front of the hotel. The rooms are always clean, spacious, and perfect for long or short trips to the old quarter
Jan
Vietnam · Business trip · November 2024
“Poor”
+Not much to be honest. Not horrible, just not good.
−Money was taken out of my credit card although it clearly stated that I can pay upon arrival in cash. Staff was generally nice but not very focused on solving our issues or going out of its way when we asked for local attractions, had to figure out things ourselves. Breakfast was mediocre at best. Rooms are dated. No hot water in the morning. Too expensive for what it offers.
Pearl
Singapore · Group of friends · September 2024
“Good”
JackMiles
Solo · June 2024
“Solid option”
+Spacious and pleasant room with a lovely big window for lots of natural light and a bit of a view of the street. Bathroom was nice. Good location in Old Quarter, only about 5 mins walk to lake. Breakfast was reasonable for the star level of the hotel - small selection but okay.
Kersi
India · Family · May 2024
“it was centrally located and good for shopping as all markets are walking distance”
+The location was very central but the staff were average and we went early in the morning hence it was not very welcoming at that time
−The general upkeep of the hotel and lobby
fengweil2024
Couple · April 2024
“What you see is not what you get”
+The photo shown online must have been taken years ago; it needs to be updated to reflect the current state of the hotel rooms. The curtain is stained, the bathtub is dirty, and there is dust on the walls. Worst of all, I got bitten after staying just one night. We arrived in Hanoi very early in the morning at 6 am, so we asked the night shift staff to store our luggage. Unfortunately, the staff member on duty had a very poor attitude and was unwilling to assist us. Overall, the structure and cleanliness of the hotel are BAD. We got a corner room with a small window facing a back alley with no sunlight, and the corridors are dimly lit. The room was totally different from the pictures and felt like a haunted hotel room. I would not recommend staying here.
629janinev
Family · April 2024
“Worst Manager at Front Desk”
+The worse customer service and the two rooms that we saw were dirty. They simply put lipstick on a pig. We actually had to leave to find a different hotel even late at night. We needed a clean and a good night’s rest. That wasn’t going to happen for us there. Stay away from this hotel.
+A very nice hotel very nice room very comfortable bed. The room is big it’s in the middle of the centre everything around You very good price stuff very friendly