Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 64 reviews.
“One night close to railway station.”
+Good location if you need to be close to Santa Maria Novella station. Not very fancy but OK to sleep over night.
+Dit is geen hotel maar een hostel. Onze kamer was een mansarde met de dakpannen zichtbaar. We hadden wel een eigen badkamer maar die lag op de gang, dus geen deel van de kamer. Geen waterdruk wat spoelen moeilijk maakt. Het bed is te klein als je 1,80 meter lang bent. Inchecken verliep heel onvriendelijk alsof we niet welkom waren. . Ontbijt bestond uit voorverpakte industriële producten. Een schande voor Italië.
P8453WGpaulc
Couple · July 2025
“Filthy no staff no breakfast dishonest”
+Dirty abandoned hostel! Staff nowhere to be seen. Kitchen filthy. Staff failed to provide breakfast. Nothing at all. No sign of Staff to ask. After complaint to agent, manager lied to cover tracks claiming we were told to go to hotel above. Kitchen same state next day. Went to hotel upstairs and manager no idea about lie. Staff member got him to cover. Shower and toilet faulty and serious health hazards. Seemed like we were the only guests. Do jot go here!
+Ottima location, personale gentile
MEGUMI
Family · December 2024
+フィレンツェSMN駅からホテルまで、ホテルから歌劇場までが、徒歩のみで楽に移動できました。 建物入り口を入って、ホテルのドアまでが、夜は真っ暗で携帯のライトを付けないと歩けませんでした。困ったことは、その一点だけです。
mahalvinay
Couple · October 2024
“Avoid this place”
+"Avoid This Place - Disappointing Stay in Florence" Our stay in Florence was a huge disappointment. This place felt more like an abandoned house than a hotel,no staff around, no service, and a generally unfriendly atmosphere. Breakfast only starts at 8 AM, so we couldn’t have it since most tours start earlier. The kitchen amenities were lacking (no working kettle!), and there was no hot water in the shower. They also charge 7 euros per person per day as a city tax, with very little in return. If you're traveling to Florence, I’d strongly suggest looking elsewhere for a comfortable and welcoming stay. This place isn’t worth the rating and definitely doesn’t meet expectations for a good trip.
“Enkelt boende som har en del att önska”
+Rummet var okej. Luftigt och högt i tak. Duschmunstycket var trasigt och vattnet i duschen rann inte undan. AC:n väsnades. Frukosten väldigt enkel och bestod mestadels av fikabröd. På frukosten kunde man sitta på en vetande. Den var ganska trevlig.
+Making contact once I arrived was challenging. The buzzer/door bell was inoperative. The phone number was not accurate. Once access was given the wrong floor was given. My room was tucked in a back section of the building down a narrow corridor. Noisy with mosquitoes. Down steep steps to a bathroom. Breakfast was good, staff was friendly and helpful though. Accommodations are very overpriced at $213. Would not stay here again.
+This property is located about 20 minutes walking from the cathedral. Is a quiet location. The reason of the 1 star is the lack of communication and false advertising. We arrived to the hotel after 3 pm (checking time) and nobody was at the reception, I had no line to call an Italian number, good thing one of our friends arrived and he was able to call. We got the codes to get in, I rented 2 rooms, both with private bathroom, A/C and hairdryer. As soon as I got into my room, the temperature was 24/25 (75/77), which it was pretty hot for me, there was no control remote for the A/C, there was no hairdryer neither. I contacted the hotel via Expedia and no answer. Waited few hours and message again and silence. The other room that I rent it, didn’t have a bathroom inside the room… you had to leave your room, walk in the hall, go downstairs and you will see the bathroom. Showering was another problem.. the water accumulated at your feet, almost overflowing if you took a shower that lasted more than 4 minutes. The hotel finally answered back 24 hours after my checkout to tell me that it seems that the people staying in the same room before us probably stole the hairdryer and that did not
cheminem
Couple · November 2023
“Couldn't get in!”
+Arrived at the guesthouse as it is not a hotel yesterday 15th Nov 23 around 3.30pm. Where the doorbell is was a note to call for check in. The management assumes whoever is checking in has a phone. My husband buzzed every bell in the building and someone let us in. When we got to the front door of the rooms we rang the bell, again no answer. There was a combination entry so my husband punched in a bunch of 4 digits and was lucky enough to find one that opened the door. The place was completely abandoned, no receptionist no management. We picked up the phone at reception to call someone to come and check us in and give us a room. Again no answer. Fortunately the rooms were available and open so we chose the smallest one as it felt the warmest. It's mid November and no heating is on anywhere! The management arrived the next morning I complained I was cold and they put the heating on for 10 minutes to appease me and switched it back off. Shortly after they disappeared and were never seen again. I asked a guest to call them and ask if they could put the heating on. The guest told me it will come on at 10pm it was 6.30pm at the time. I am writing at 10.30pm no heating. I am absolutely f