Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
Nicole
United Kingdom · Group of friends · November 2026
“Traditional stay in a beautiful setting”
+Lovely, peaceful and traditional ryokan in Hakone. While an older hotel, it’s very clean and the staff were incredibly kind and helpful. The meals were delicious and unique. The onsen was lovely and relaxing (especially the outdoor one). Beds were very comfortable.
Annika
United Kingdom · Family · November 2026
“Outdated Ryokan”
+The staff serving the food at breakfast and dinner were super nice and so was front of house
−Sadly this was a very disappointing stay for us after having read the many amazing reviews about this place. We expected it to be old but clean and tidy however the room was extremely damp and had black mould in the corners. The onsen was similarly old and really not up to scratch at all. Some of the ceilings had holes in it, and there was water dripping down and caught with buckets. Overall I’m used to old and basic stays but this was far from anything I have stayed in for a long time. We managed a night but had to move for the second night we had booked. Sadly not what we expected at all.
Virginia
United States · Couple · November 2026
“I wish I could give a higher score than 10…10万 more like”
+This is was the BEST STAY of our whole 10 day trip. I only wish we could’ve stayed longer and enjoyed ourselves more here! We stayed in the private onsen room and it was BEAUTIFUL!!! I wanted a traditional Japanese experience and I was not disappointed. The room was beautiful, like a small cottage which you reached after walking through the ryokan’s lovely little shop and small museum of art and history. The futons were super comfortable, coming from Americans used to fluffy mattresses I had the best night’s sleep here of the entire trip. We were able to take it slow here, took advantage of the baths as much as we could, which were lovely on tired muscles. The food was incredible, once again a traditional Japanese experience that went above and beyond, dinner brought out in courses sometimes more than you could eat. Amazing sake as well Finally, I have to mention the kind man at the front desk. I never got his name, but he greeted us at the door when we arrived just in time to check in for dinner…and we told him we had lost one of our passports along with the entire purse and wallet on the Romancecar. He helped us call the station, confirm it was ours, asked them to hold it for us,
Lizzy
New Zealand · Family · October 2026
“Lovely, peaceful stay in a beautiful traditional ryokan - wish we had booked another night there.”
+Peaceful location, friendly staff, kimono wearing experience, sleeping on tatami mat floor was very special in a traditional Japanese style room, lovely to try the private onsen.
−It would have been good to have dinner at the ryokan but unfortunately the night we booked this wasn't available. We were made aware of this before we arrived though so came prepared.
Katie
United Kingdom · Family · October 2026
+The Staff were lovely, so helpful and hard working, the meals were outstanding, very high quality. We stayed for two nights, the meals were different each day, good variety. The rooms were big and spacious, and the semi outdoor onsen was great.
−Nothing.
Ernesto
Italy · Couple · November 2026
+Rimasta una struttura tradizionale
salles
France · Group of friends · November 2026
“Une belle expérience”
+Une parenthèse dans le temps avec le prêt de kimonos. Un très bon repas traditionnel. Le onsen à disposition tout était parfait.
−Rien
内藤
Japan · Couple · November 2026
“とてもお世話になりました”
+とてもフレンドリーな感じの従業員さん
−貸切風呂に時計が無い
Anne Gaël
France · Family · October 2026
“Grande déception.”
+La chambre est spacieuse et la literie plutôt confortable
−L’établissement est vieillissant et le personnel a refusé de nous dire si les plats contenaient du gluten (maladie cœliaque). Dans le doute, nous n’avons rien pu manger au dîner. Vu le prix de la nuitée et le standing des autres hôtels que nous avons fait au Japon. Ce Ryokan est une vraie déception.
Lakobrija
Austria · Couple · October 2026
“Wirklich entspannend”
+Hat einen sehr angenehmen charme, ist halt ein altes gebäude, das personal ist einfach wahnsinnig lieb und zuvorkommend das essen und die onsen waren wunderschön
−War alles angenehm