Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 60 reviews.
maineart2001
United States · Couple · June 2025
“Don't even think about it, it's like the movie, The Shining with Jack Nickolson.”
+That place should not be open. The place was in complete disrepair. As soon as I turned off to their driveway, I had a bad feeling about this place. Online it was great. Doesn't seem like any upkeep has been done in years. The lawns needed mowing bad. Could not find anyone to check us in. Had to call and someone came over to check us in. The cabin was so hot, we had to stay in our rental till it cooled off. The water was turned off, had to call. The pool was closed. The bar was closed. Lamp post had fallen over exposing wires on the walkway. I said to my girlfriend, "No way I'm going to let you stay here". We got in the rental and drove to Belmopan and got a room at the Yim Saan Hotel. it was a much better place. Kiki reminded me verry much like the Movie, The Shining with Jack Nickolson. Paid $500 and walked away with no refund. It was worth leaving the $500.00. I'm from Maine.
+Great place, charming and conveniently located just outside the capital Belmopan.
aobfarm
United States · Couple · May 2025
“Could have been great.”
+Our experience was unfortunate. It appears that the general staff is insufficiently trained to run the property. Restaurant hours were published as 6-8 but was open when they wanted. When we did finally manage to get there when they were open 1.5hrs wait for meals and the orders were wrong. High School kids that seated us and waited on us were untrained and unmotivated. Most of the time we were there they were too busy playing on their phones at the bar to check on the guests while no one had drinks. Other guests had the same experience. My wife had ONE mandatory feature for wherever we stayed - a pool. Unfortunately the pool was not regularly cleaned through the week and after hours staff didn't know how to turn on the lights. So you go and do all the tours, etc and come back to hang out at the pool, in the dark. Hung out the "please clean room" sign only to have staff miss that. Finally to contact the front office to get room cleaned. They seemed to be unable to wrap their heads around having guest all week instead of just over the weekend as things did marginally improve Saturday and Sunday from the looks of it. All in all it is a shame, it's a nice property.
+Could have been great. Nice rooms and a nice looking property when you arrive. Staff does not seem to have the amount of training to properly run a property however. The resort played up the pool and onsite restaurant. Wife wanted the pool, the only big request she had. The pool was not cleaned most of the week and the after hours staff did not know how to turn the lights on. So you have a great day doing things off property and come back to hang out at the pool. In the dark. Restaurant hours were published as 6-8. Sometimes the staff didn't open the restaurant, other times they opened late and closed early. When we did catch up, it took 1.5hrs (no joke) for our food and the orders were wrong. The high school kids working there as water boys and waitresses were (unfortunately) obviously untrained and unmotivated. We sat with empty glasses most of our meal. Other guests had the same experience. Hung out the "please clean room" sign and finally had to complain to get additional linens and towels. The property has potential, no doubt about it. However serious training of staff is needed. Pros - close to the capital so you can go get food, etc. Clean, comfortable room, nice area.
+Booked a night at this place. Received confirmation. After 10pm arrived at the property. Office was closed no one could be found to check in. Called multiple times the office number and nobody answered to assist. Long story short I ended up sleeping in the car considering the fact that I already paid for the room. I only received a call back from their office around 11:00 am the following day which didn’t solve anything. After asking them for reimbursement they just laughed and started being all defensive stating that they got nothing to do with it and expedia is the one who needs to be blamed despite the fact that they didn’t have no staff on premises to accommodate their guests. Terrible customer service.
Scarrollglobal
United States · Family · March 2025
“Great place just outside Belmopan, good central spot from which to explore Belize!”
+Very nice spot and super friendly and helpful staff and management (thanks Ada!). If business or adventure bring you to Belmopan, stay here. Close to zip-lining and tubing and ATM cave. Stay in the Chamboo cabaña if you can. Very pleasant room. Pool was nice too. Restaurant and pool bar were closed when we stayed, but nice atmosphere at both.
X391RLjuliel
Couple · March 2025
“Manage expectations but we would stay again”
+We booked a 1 night stay at Kiki Witz for it's location near Belmopan, central to the activities we had planned. Our party was 2 couples with 2 separate cottages reserved. The property management called me via What's App the morning of our stay to inquire about our arrival time. On arrival, the property was very quiet. We learned we would be the only guests staying that evening, a Saturday night in high season. We originally booked 2 units that were going to be a long way apart from each other. The management offered us a 2 bedroom unit instead, but upon looking at the unit, there were no ceilings in the bedrooms (walls, but open above). Due to snoring, we decided to take 2 separate units instead, and they upgraded one couple to the nicer unit and the units were side by side. Management inquired about us having dinner or breakfast on property, so that they could plan. Being the only guests, they were willing to accommodate our time preferences, etc. However, due to the limited menu available, we chose to dine out. (This is reasonable with low occupancy.) The property is right off of the highway but feels quiet on site. The rooms were comfortable and clean but a bit dated. Lighting
+The customer service was horrible. They gave me a room where the door was unable to open and when I went back to my room around 9PM the door couldnt open and I had to climb into my room through the window and ended up getting a cut. Not to mention there was a roach and spider in my room! Horrible experience!
Jessica
Family · February 2025
+The room was clean and had plenty of space. It was close to the freeway but almost too close since you could hear cars and noise from a neighboring cabin or property. Despite there being sort of an attempt at an ecolodge there were no bugs or even frogs to be found-they must spray pesticides or something. Close to art box and 10 min from town.
+We only stayed one night, thankfully, but were very disappointed. We arrived at the property after a warm afternoon of sightseeing, and were looking forward to a nice swim and a cocktail at the swim up bar. After checking in, there were no staff around, the restaurant was empty, and the bar looked like it had never been open. When we found an employee, they said they did not serve alcohol. They did not seem to serve anything really, and there were signs everywhere about no outside food or drink. Our cabin was nice enough, but was right next to the highway, so very noisy. Would not recommend.