Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
Paige
Australia · Couple · October 2026
“Staff were attentive, meals, rooms and amenities were incredible. Worth the travel.”
+Staff were attentive, meals, rooms and amenities were incredible. Worth the travel.
Gordon
Australia · Couple · October 2026
“Wonderful!”
+Great location, close to national park and Shin Hotaka ropeway. Rooms very spacious and comfortable. Meals were a highlight, great food in private and quiet eating areas.
Wendy
United States · Couple · October 2026
“Nice onsen near the ropeway”
+Good location if you want to be close to the ropeway and trailheads nearby. Private onsen was lovely!! Traditional meals were good.
−The stink bugs are a bummer and the host kinda rushed through checking and the dinner description
Deepak
United States · Family · October 2026
“Lot of Unrealized Potential”
+I am a little conflicted about reviewing Kazeya. On the positive side (the negatives come later), the staff was friendly and quite helpful, especially in checking in and describing our dinner/breakfast options. The private onsens (there are two of them) are great and quite readily available. For our two night stay, we were easily able to access the private hot tubs quite often - in fact, we did not even visit the shared onsens. We drove here and in fact, I would highly recommend driving here just because of the longer distances between things you can do and the need to juggle public transportation schedules. The ryokan is well-situated to access most places within a short drive. If you are trying to access Kamikochi, you can go up the ropeway and then hike down(might require very fit people or for you to split the trip by staying at a mountain cabin) or drive to the parking area near Hirayu Onsen and take a shuttle. The shuttle stop to go to Nakasendo is a half hour away.
−While the staff was great, I think Kazeya suffers from a poor management/owner. From the moment we entered, you could feel the cost-cutting measures that made our stay less than optimal, given the price point ($250+/night). For one, the carpets were worn out and suffered from quite a large stain and looked like it had not been replaced for a while. Secondly, the hotel did warn us about bugs being present, which is to be expected in a place that is in the middle of the forest. But it really isn't bug we need to be worried about. There is only one insect that the place is infested with, and those are stinkbugs. This is where the cost-cutting measures adopted by management really shows. The stinkbugs, if they are coming from outside, can easily be controlled by the use of proper outer shutters on the windows. But most of the shutters were ill-fitting and never really closed properly. There is something quite wrong with the infestation of stinkbugs (see pic below). What I see is an infestation, not a minor problem. We did not open our windows, by the way. Thirdly, having stayed at a variety of ryokans in Japan over the past few years, most of the dishes are made tamer to cater to large
TZVETAN
United States · Group of friends · October 2026
+The spa and meals
Ana Cristina
Germany · Solo · October 2026
+The food is great. It is located in a peaceful outpost. The rooms are big. The staff is friendly.
−The property is a little rundown, and the quality of the pijamas or towels is low. It is connected by bus to the main hub Hyraru Onsen but the bus runs once per hour.
CHIH YUAN
Taiwan · Couple · October 2026
“有露天的個人湯屋，體驗極佳👍”
Ingkaninan
Thailand · Group of friends · October 2026
“private onzen is wonderful.”
+ชอบ private onzen และทำเลที่พัก
−ไม่มาทำความสะอาดห้อง ในวันที่พัก และไม่ชอบ stink bug แม้จะเห็นใจโรงแรมว่ากำจัดแมลงได้ยาก
Christian
France · Couple · October 2026
+Très bon accueil chambre spacieuse, repas très bon.
−Un petit rafraîchissement ne ferait pas de tort, ça fait un peu vieillot...mais ce n'est que mon avis.
Miriam
Spain · Couple · October 2026
“Full experience Japón”
+Era totalmente la experiencia que esperábamos. Pedimos el onsen privado en la habitación y fue maravilloso, aunque también probamos los otros privados que se abrian con llave . El ryokan con el tatami etc fue full experience Japón, como ir vestido siempre de samuei. La comida típica muy auténtica y completa. Tanto en desayuno como en cena. Pedimos masaje en la habitación y también fue agradable. El ambiente muy agradable igual que donde está situado en plenos alpes japoneses. Encima vimos 3 monitos, nos vamos encantados. No es un sitio lujoso, pero es todo lujo poder disfrutar de un lugar así.
−Había insectos típicos de la zona que no hacían nada pero bueno, para quién no le gusten puede ser algo desagradable.