Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 20 reviews.
Verified traveler
May 2017
“Rowdy, uncomfortable”
+It is true that this hotel is not close to the loud train station noise. However, our room on the 2nd floor faced the street there were loud, yelling, presumably drunk people out there ALL NIGHT. This wouldn't have bothered me 30 year ago. Hell, I would have been one of them. But when you want to go to bed at 9:00 pm so that you can get up at 4:00 am to climb Machu Picchu, this place is NOT what you want. Also, I'm assuming because it's a budget place, there were young people staying there who lack the basic courtesy to avoid yelling in the hallways and slamming doors at midnight. Windows don't close properly, which lets in the cold night air (and the aforementioned noise). The hosts were nice and helpful. They stored our luggage when we went up to Machu Picchu. However, if you want your breakfast at 5:00 am, you probably better tell them 4:30 am.
“Good location”
+They message you after you book a room asking for train information so they can come pick you up with a sign with your name written on it. Location was good, just a few mins walk. I thought it would be a closer walk just because it's right next to the train station. But you actually have to go around the station to the other side of the tracks. Room was spacious, but bathroom was small. No elevator tho. They make you eggs on demand for breakfast. The rooms are not really facing the train tracks so it seems more quiet. But there are no trains arriving or leaving at night times so doesn't really matter. The town is very small so everything is so close to each other. Staff are nice, makes you feel like home.
“Nice location..”
+Just 2 minutes from train station. We requested a quiet room...And it was quiet. Per other reviews ...Room yadda musty smell.
“Unpleasant service, no heating, loud. stay away!”
+No heat in the room, it got to about 40F, 5C overnight. You could hear everything from outside and next door through the walls. We had tremendous difficulty communicating our desire to change our reservation from one room to two with front desk receptionist. Given that two of us are native Spanish speakers, I don't expect language to have been a problem. We had to have an EXTREMELY unpleasant conversation with the building owner after they tried to increase the rate, despite the front desk receptionist insisting that we could check in, and that no extra fee would apply. Unfortunately, we paid this fee to avoid further discomfort and issues during our vacation. Hotels.com should get in contact with me immediately about this, as I will be calling as soon as I am able.
Verified traveler
December 2016
“Ótimo para uma noite...”
+Passamos pouco tempo no hotel apenas um banho e dormir, é uma região apenas de passagem, na minhã opinião é simples mas objetivo ;)
“Machu Picchu”
+Nice stopover for MP. Staff were wonderful. Met me at the station on arrival. I was leaving for MP at 5am , they provided a bag lunch in place of breakfast. Also gave all the advise and directions I needed. I was ok but street noise may put off lighter sleepers. Tbh whole town seems like a very lively place. Good choice for a stopover before Machu picchu.
“Great location, excellent staff.”
+When we arrived, Jorge the administrator of the hotel welcomed us giving all the information we may need regarding our stay in Aguas Calientes, including tips for getting the most out of our trip to Machu Picchu. He really likes what he does, and he is always willing to help you in anything you may need, awesome staff. The room was very clean, the bedding and the bathroom were very clean also, this is very important for us at the time of rating a hotel. The breakfast was simple but enough to recharge your energy before climbing the mountains. If you need they can wait for you at the train station to guide you to the hotel, even though is very close and easy to find it within the city.
“One of the worst in a decade”
+Only good thing, it is close to the train station. Rooms are small, but that is no big deal. We were there in late August, the was no heating in the room, and we were cold all the time. (It is winter over there.) We asked for portable heater, they did not have any. We had no hot shower at any time of the day, when we complained, they said in a half a hour. But it never happened. We were on the 4th floor and right above us they were doing construction starting at 6:00 am, and it was going on all they long. Very loud hammering , sawing, etc. By the morning, bathroom sink was full of little bugs and flies. Hotel stuff did not speak English, and was not helpful with anything. Breakfast was very poor, we didn't even eat it. At check-out they tried to give me back wrong change, less of course. I would only recommend this hotel to my enemies if I had any.
“Overall pleasant experience. Very helpful owner”
+I stayed one night here to catch the first bus to leave for Machu Picchu since it was only about a 5 minute walk to the bus stop. The owner was very helpful and provided lots of useful information about Machu Picchu and hyuana Picchu and suggestions on when to wake up and when to leave to catch our train back to cusco. He helped print our physical tickets for MP and made sure we had everything necessary to get there. Facilities and beds pretty clean. Only complaint I had were the dogs barking and people talking outside at 2am.
“Nice hotel close to anything”
+Julio at the front desk it is an excellent person and very knowledgeable one, he tell you what to do ,how to and best choices for you as what you are looking for, that information gave me the chance to see myself in the big picture to enjoy the most of what I expected Healthy nice breakfast offered even an very early times to give the guest a chance to go up to machupicchu very early with a good meal on it. The best asset they have it is the personal