Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 71 reviews.
Sharareh
Australia · Solo · August 2026
“Clean and convenient will stay again!”
+Clean, great facilities, access to bicycle, Aki provided transport to town, great restaurant just around the corner, awesome breakfast, beautiful location, I was really well looked after
Si Wei
Singapore · Solo · April 2026
+Free laundry. Free ride to station at the end of stay.
−No vegetarian options despite https://www.booking.com/hotel/jp/kanekaku.html explicitly mentioned that > Dining Experience: The family-friendly restaurant serves traditional Japanese and American breakfasts, including vegetarian options. Dinner is available with a variety of cuisines, including vegetarian. Furthermore, the owner acted condescendingly when I suggested him to fix the info on booking.com and nothing is fixed after 1 month. That said, he did refund me 10k yen. He also didn't allow me to stay in the hall after checkout without telling me so beforehand.
Callum
United Kingdom · Solo · March 2026
+The owners, the breakfast, the room and the bath
Kent
Hong Kong SAR China · Solo · March 2026
“Excellent overall, highly recommended!”
Sean
New Zealand · Solo · March 2026
“Would recommend and would definitely go back”
+Lovely traditional stay up amongst the snow. Very nice owner and helpful.
LIFENG
Taiwan · Solo · March 2026
+Aki is a wonderful host, and Kanekaku is a great place to stay,simple, clean, and homey. The shuttle bus stop to Hakuba Goryu is located right outside the building. Aki even offers a free shuttle to Happo and Iwatake. Although the bathroom is shared, it is well-equipped and has plenty of amenities.
huan
China · Solo · February 2026
+The best hotel is the kind that will make you forget that you are travelling, and this is the case with this hotel in Aki. The room is clean and warm, and the heating is very strong, so you won't feel cold at all. The mattress is comfortable, and I will fall asleep quickly after exercising every night. The hotel's public facilities, toilets and artificial hot springs are also very neat and practical. When you have time, you will see the cut apples on the table in the lobby, which is a very sweet moment. Aki's shuttle bus will take me to two important ski resorts, so I don't have to worry about traffic. I hope to have a chance to come back here and wish Aki and his family good health and happiness.
Austin
Canada · Solo · January 2026
+Aki was very helpful and good vibes. The hot tub was great. The included breakfast is delicious. Thetly offer a shuttle to happo one
−Wish the shuttle left earlier. A bit far away from the ski hill and stores.
Chris
Taiwan · Solo · January 2026
“Kind host,Clean room,nice food”
+Host of the hostel is so kind. Dry room is so good. Pick up service.
−You might wanna stay for longtime 😂
Wei Miem
Malaysia · Solo · January 2026
“Amazing Kanekaku”
+Everything about Kanekaku was beyond expectations. Aki-san really made it a point to make me feel comfortable at his home...from picking me up from the bus stop to helping me get discounted ski gear rentals (and returning them for me) and lift passes to sending me off to the bus stop again. The minshuku is immaculately clean and well maintained with a good ofuro and comfy futon. There's also a heater in the room. The free shuttle bus stop to Escal Plaza (Hakuba Goryu) is just outside the minshuku. Would highly recommend and definitely return should I visit Hakuba again
−Nothing at all