Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 72 reviews.
+The property was better than expected. It was very relaxing, the site is gorgeous and being surrounded by so much nature was breath taking. Staff was very friendly and since there was not much traffic this time of the year we had quick access to a lot of places. Super recommended.
nanu
Family · September 2025
+So if the property had added on their site that there is a possibility that there won't be any light for a few hrs that would be okay . This is not for everyone when i got there this was the case in august for my anniversary. Keep in mind the room is great and clean got charged for decoration and the lady came and started doing mediocre set up which i could have done myself and told her they haven't cleaned the room she said since she has started dropping the roses she can't wait for them to clean. Keep in mind there was no light for 5hrs they turned on generator and i had to walk all the way to the front since there was no phone to ask why the light was not upstairs on the 5th floor the guy said it only works for the 1st floor rooms.
Culture113016
Family · August 2025
“Do not Recommended!”
+This is not as nice as it looks; they do not keep up with the grounds, it is not a five-star stay, and the staff is not all that friendly. Website shows diving into the cenotes, but there is a sign that says no diving, so false advertising. Our room apparently only had one key because the "former guest" lost it, so we had to drop off our key daily, not sure why they had not replaced the key, considering there is a lost key charge. Our shower was not working. We had to get it fixed. There were ants all over the kitchen. You cannot leave anything on the counter. The kitchen is not properly stocked. There is no coffee and no tea kettle. However, I was able to ask for one but the inside was rusty, no one is on call for assistance, no extra blankets, charge a hospitality fee upon arrival but no hospitality, no laundry room and no option for laundry, the rooms are sparce, not elegant, the kitchen has little to none and being int he jungle, this is not ideal, their "breakfast" is granola, no microwave, no television. However, we do not watch TV anyway, so this is not a five-star resort, do not recommend, would never stay again. Disappointment! Alex was the best part of this place; he is a
+Beautiful property, staff was great!
nicksN2235IT
Business trip · June 2025
“Kan Tulum Exceeded Every Expectation”
+Kan Tulum is hands down one of the most magical places I’ve ever stayed. From the moment we arrived, it felt like we stepped into another world. The property is surrounded by lush jungle, and every corner feels intentional and peaceful. You can tell they care about creating something truly unique and connected to the land. The design is unreal. Every detail from the natural textures to the open-air layout makes you feel like you're a part of nature without sacrificing comfort. Our suite was spacious, clean, and felt like a little retreat of its own. Waking up to soft light through the trees and ending the day soaking in the private plunge pool was pure bliss. The staff made the experience even better. Everyone was kind, helpful, and laid-back in the best way. They gave great local recommendations and made us feel completely taken care of without hovering. One of my favorite parts was the cenote right on the property. It’s peaceful, not crowded, and perfect for a quiet swim in the afternoon. The restaurant was also amazing. Everything was fresh and flavorful, and the setting is just beautiful. It’s rare to find a place that feels both elevated and grounded, luxurious but not over th
Maricela
Family · June 2025
+Amazing hotel with amazing staff. Overall amazing experience!
+I liked the place, a lot. It’s private, and the staff are phenomenal. I went to them with several questions, and always got good answers. I talked to one of the owners, and complimented him on the staff. I recommend staying there. There is a cenote on the property, that has been incorporated into the hotel grounds.
+The hotel design is excellent and very aesthetic but it is not the “luxury” experience that is advertised. The rooms are a little basic and are tired in some places (wonky cabinet doors, cracks in flooring, cheap broken roller blinds on the windows). We booked this hotel for a reduced price and think the reduced price was fair given how expensive Tulum is but would not recommend booking without a discount
+Loved the rooms. Beautiful location.. quiet and relaxing.
+Great staff and beautiful property.