Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 113 reviews.
Pieter
Belgium · Family · April 2026
“Avoid - for the rates this hotel charges, there are much better options in the surroundings”
+The surroundings of the hotel are great.
−I would strongly recommend avoiding this property. It holds just a 3-star rating on Google, a far cry from the 5 stars listed on Booking.com. The photos on the booking site appear to be several years out of date , the property is poorly maintained and bears little resemblance to what is advertised. We cancelled our reservation on the spot upon arrival. Despite the cancellation policy entitling us to a 50% refund, the hotel insisted the full amount had already been charged to our credit card and refused to issue any reimbursement.
638geris
Group of friends · April 2026
“Paradise in Nature”
+I fell in love with this resort as it’s Eco. Breathtaking views from your room with nature all around..I was lucky to see 10 huge hornbill birds out my window. And so much more. The rooms are so beautiful and private each one has their unique characteristics and charm. The management and staff are very genuine and attentive to all your needs. An amazing top notch chef with all organic fresh cuisine. A great place to chill and step away from the world. 🌟🪷🌟🪷
KarmaQuest
Group of friends · March 2026
“Wonderful staff, hotel needs a little care”
+Whereas the hotel grounds and rooms need a little loving care, the staff were out of this world -- so thoughtful and accommodating and wanting to please. The food was very good; enjoyed the cook's attention to our requests. Nice hotel at mid-range, good location and friendly ambiance.
thiliniu2017
Couple · February 2026
“Excellent stay with exceptional staff and amazing food”
+We had a wonderful stay and truly enjoyed every moment. Most importantly, we have never met staff like this in any hotel we have visited before. They genuinely cared about our comfort and went above and beyond to make sure everything was perfect. Their warmth, attentiveness, and dedication made our stay very special. The food was exceptional. Although the variety was limited, every dish we tried was incredibly delicious and full of flavor. The quality and taste were outstanding, showing great care in preparation. The room was simply heaven. It was beautifully blended with nature, allowing us to feel fully connected to the natural surroundings. Waking up to the soothing sounds of birds and being surrounded by such beauty was truly refreshing. The room was also very spacious, comfortable, and offered a perfect view, creating a peaceful and calming atmosphere. The bathroom had a slight smell at times, but it was not a major concern. It would be even better if additional amenities such as conditioner, body lotion, and shower caps were provided for extra comfort. Overall, it was a memorable and relaxing stay, and we would highly recommend this hotel to anyone looking for a peaceful, nat
marcwD3405WG
Couple · January 2026
“Mixed review, more eco lodge less luxury”
+Beautiful natural setting with a peaceful, private feel. Our water chalet was spacious and scenic, and waking up to birds, lakes, and greenery was genuinely lovely. The grounds are tranquil and it’s a pleasant place to switch off after busy travel days. Prior to arrival, I contacted the hotel due to the concerns raised by previous guests. I was reassured that the website accurately reflected the experience. Unfortunately, this proved not to be true, immediately creating a sense of mismatched expectations. Despite what’s presented online and in the welcome information provided on arrival, there is no scope to consume anything other than bottled water , at odds with the eco‑luxury positioning and further highlighting the gap between expectation and reality. The staff were incredibly kind and abundantly helpful throughout our stay , warm, attentive, and genuinely welcoming, which made a significant difference. The food was exceptional , Michelin‑star quality. Executive Chef Eranda, along with Chefs Isuru, Ishan, Nadun, and Kavindu, created meals comparable to experiences we’ve had at Michelin‑rated restaurants. A genuine highlight. Significant, however, is the retreat’s confused ident
844jaynee
Couple · January 2026
“Grim”
+Where to start…. Do not be taken in by this hotel’s supposedly five star rating- it should be two at best. The ‘Retreat’ has so little going for it and it is very tired. We got the impression that it may have been a nice place to visit twenty years ago with a true bespoke guest experience. That has all gone. The dirty reception/restaurant area was like a drive through in the middle of nowhere. Both our breakfast and evening meals (mediocre at best) had to be ordered via WhatsApp from a very limited menu along with a specified time to eat. We chose to eat our evening meal in our damp room (on a desk) as the ‘drive through’ was uninvitingly empty and it just seemed wrong to walk to it along a muddy path in the pouring rain in the pitch black of night (with no lights). Incredibly, there is nowhere (as advertised) to get a lovely cocktail or, indeed, any drink. The naturalist explained the Retreat doesn’t have an alcohol licence and kindly went out to the wine store to buy a stash for us on the first night. As for our room, the only positive was the view of the pond. The damp in the bathroom was dreadful as there was no means of extracting the moisture out apart from opening a window.
287priyankav
Couple · January 2026
“A Private Retreat with Stunning Views”
+We stayed at Kalundewa Retreat in the Kumbuk Chalet, and the experience was incredibly private, peaceful, and beautiful. The surroundings gave strong Where the Crawdads Sing vibes , lush, atmospheric, and perfect for disconnecting from everything. The plunge pool with the view was absolutely amazing and easily one of the highlights of our stay. It felt secluded and serene, making it a lovely place to relax and unwind. The food was exceptional , truly one of the best parts of our visit. Compliments to the chef, as every meal was thoughtfully prepared and full of flavour. That said, while the property is stunning, it does require some maintenance in certain areas to fully match the beauty of its setting. With a bit more upkeep, this place would be truly outstanding. Overall, a unique and memorable stay, especially for those who love nature, privacy, and great food.
anuradhar2019
Family · December 2025
“Calm and Relaxing experience”
+Excellent relaxing location. Calm and quiet place to chill out. Food was unique and tasty. Prepared by chef Isuru with srilankan authenticity with a variety of tastes. Recommend anyone to visit.
691ruwinir
Family · December 2025
“Staff and food”
+It was a pleasant stay for our family. We enjoyed nature at its best while dining fine cuisine. Thanks to Chef Isuru and his culinary skills mastered to perfection, with meals that just melt on your tongue from western to Eastern cuisine, along with some of the most helpful and welcoming staff and house keeping .
Celia
United Kingdom · Couple · November 2025
“This will be a fantastic hotel once work has been completed”
+Fantastic location especially for ornithologists. Food was very good . Staff were exceptional. Comfy bed
−It needs a deep clean and huge investment to bring the accommodation up to standard . I believe the new management have this planned. Once completed it would be an amazing hotel but at present it is grubby , especially the bathroom walls, glass and blinds .