Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 12 reviews.
Rachel
United States · Couple · May 2026
“Very pleasant place to get away from it all, and close to Bwindi Impenetrable Forest for gorilla treks too of course”
+The staff are super friendly and kind.Alex, Gloria, Nixon, Dan - thank-you so much for your warm welcomes and attentiveness throughout . Decor in the main hall was great and even got to learn and play Omweso
−Nothing to say here. It was all good
John
United Kingdom · Solo · April 2026
“Promising location, but the basics of hospitality are not yet in place.”
+The location is spectacular, offering world-class views of the Bwindi Impenetrable forest. The local staff are generally kind and well-meaning; Moses on luggage was a standout for his politeness and helpfulness. I also sincerely appreciated the thoughtful gesture of a birthday cake from the team during my stay.
−The experience was immature and significantly overpriced for the level of service provided. Financial transparency: An unadvertised 4% card surcharge was requested on arrival. Billing was highly unprofessional, presented as totals on a torn scrap of paper that did not even match the handwritten scrapbook records shown to me later. Expensive transfers to activities were not explained in advance. Noise: Extensive on-site construction was not disclosed in advance, resulting in constant noise. Privacy: Most concerning was finding a worker directly outside my window at 7:30 am while I was dressing. Management: The on-site manager was arrogant and reactive rather than proactive. Interactions felt quite uncomfortable. When I raised concerns, the responses were defensive or unrealistic, such as offering to halt all construction work for my stay - and putting the onus on me to put many people out of work for my stay. A pre arranged tour of the property did not occur. Dining standards: Marketed as "fine dining," the food was actually cheap, bland, and consistently overcooked. Orders missed the mark, steak well done instead of medium, eggs well done instead of medium, a 'spanish omllette' wit
Sylvia
Germany · Solo · February 2026
“Luxury stay with absolutely magical view”
+Luxury stay with incredible view of the surrounding mountains. The lodge is ideally located for gorilla trekking and best place for exploring the Bwindi National Park and the area around. Thanks to Monday, who picked me up from the airport and took me safely everywhere. The staff were amazing! Thanks to Moses, who cleaned my muddy hiking boots, they look like new! Waking up to the peaceful sounds of nature was so relaxing. And the food was delicious as well!
Gary
Australia · Solo · January 2026
“Fantastic place to stay”
+This lodge is stunning how they built this place on the hill with limited access is amazing. Incredible views of Bwindi National Park. Staff were fantastic to deal with.
−The lodge is a long distance away from the sealed road but all accommodation in Bwindi National Park is the same.
Jessica
Australia · Couple · October 2025
+The lodge is even more beautiful in real life and the staff are even better. We stayed for gorilla trekking and cant sing their praises loudly enough. We received a warm welcome with a cultural performance on our first night (dancing and chatting with locals which is paid for by the lodge). There is morning and evening turn down services in the room, they even put hot water bottles in the bed to keep you warm overnight. The food was home style cooking and delicious, with tea and coffee services available at any time in the dining hall. We had candlelit dinners every night beside a lovely open fire and a breakfast out on the patio once when weather permitted. When it rained we would open our door to see staff had put out umbrellas for us and when we returned from trekking covered in mud they even washed our shoes and clothes free of charge. This place is worth every penny.
−Not that we didn’t like it but the road to the property is no joke. Required FWD car and skills to access. Keep this in mind if you plan to self drive. Transfers provided by the property are more than satisfactory.
Emilia
Australia · Group of friends · August 2025
“Luxury stay in the mist with a once in a lifetime gorilla experience”
+Beautiful suites with private verandas with gorgeous outlook on to Bwindi Impenetrable Forest! The staff were amazing and very accommodating. They took care of our every need to insure our comfort including washing our muddy hiking boots!
−Nothing
Rebecca
United Kingdom · Couple · June 2025
“The only place you should consider staying in Bwindi - absolutely beautiful”
+Kaara is a truly magical place to stay for exploring Bwindi National park. We were welcomed by Wilfred and his team and then had an amazing and very warm welcome welcome by the local village culture group who performed music and dancing to tell us about their culture! This was the best welcome we have ever had to a hotel! Throughout our stay, all of the staff worked tirelessly to make us comfortable - from cleaning our boots after a days hiking (thank you Moses!) to setting up breakfast on the terrace to watch the sunrise! A particular highlight was a short sunset hike, led by Barnabus to give us panoramic views of the sunset and volcano! Thank you Barnabus - we really enjoyed this and appreciated you taking the time to walk with us! The staff lit us a fire each evening at the fire pit so we could have a drink as the sun went down. The chefs did an excellent job and the food was great! They also prepared delicious lunches for us on the days we were out hiking. Before we stayed, Peter was extremely helpful in sorting out our Gorilla tracking permits - even going to the bank when the payment was delayed and emailing them to us ahead of time! Having the permits sorted helped everythin
Ruth
Kenya · Solo · June 2025
“Exceptional”
+From the moment I arrived at the airstrip,the lodge had arranged for a driver to pick me up, to arriving at the lodge,the hospitality was exceptional. The staff were incredibly welcoming, attentive, and genuinely kind ,they made me feel right at home. The lodge is beautifully perched in the hills, offering stunning views of the surrounding forest and mountains. Waking up to the peaceful sounds of nature and seeing the morning mist drift through the trees was simply magical. The rooms at Kaara Mountain Lodge are spacious, immaculately clean, and thoughtfully designed. There’s a perfect balance of comfort, luxury, and eco-friendliness. I especially appreciated the little touches, like the cozy hot water bottles in the bed at night and the warm turndown service after a long day. The food was another standout ;fresh, delicious, and made with great care. Each meal, from the early breakfast before trekking to the hearty dinner in the evening, was a treat. The dining area itself is beautifully set, making every meal feel special. Most importantly, the lodge is ideally located for gorilla tracking, making the logistics incredibly easy. After an awe-inspiring day of encountering mountain go
plit81
Spain · Solo · August 2026
+Las vistas desde el hotel y la amabilidad del manager y todo el personal del hotel.Mención especial para Moisés y Alex.
−El hotel nos cobró un 4 % adicional por pagar con Visa, pese a que en Booking figuraba como método de pago aceptado sin indicar ningún recargo. Hemos realizado la correspondiente reclamación a través de Booking y estamos a la espera de respuesta.
isabel
Chile · Group of friends · July 2025
“El lugar con una preciosa vista al valle y montañas, nos fueron a buscar a Kigali, ahí comenzó nuestro viaje, muy relaja”
+Todo, fantástico!
−Nada, fue una experiencia inolvidable