Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 164 reviews.
nelsonjj
Family · December 2025
“Amazing stay! Our place in HK!”
+Wow, what a stay! Can we rate this 6 stars?! There are certain hotels that go above and beyond, that create an emotional connection, that feel intuitively comfortable. This is one of them. We stayed here with our 2 young boys for 5 nights over Christmas. This hotel checked every box for us and made our visit to Hong Kong extra special. We stayed in a harbor view 1 bedroom suite with a den, which was spectacular - the best room we’ve ever experienced. The view over the harbor and HK Island is amazing, and the usable outdoor balcony makes it even more special. We really appreciated the details in the room - the finishes are all very well done. The den with foldout bed (and its own view toward HK Island) was perfect for our boys to share (ages 9 and 5). One night one of the boys slept on the main couch in the living room, which was also comfortable for him. Having a washer and dryer in the room was especially helpful for traveling with our young kids. We also appreciated the versatile bathroom with a total of 3 sinks, meaning we never felt crowded. My wife remarked that the room details and design was far superior to her stay at the Peninsula earlier in the year, and on par with a pre
teddytravel
Family · December 2025
“Amazing harbour views, service needs more work”
+Our room was harbourside 2 bedroom apartment. Rooms and views are gorgeous. Service and guest experience however needs alot of work. Spoke with the manager on duty about checkin and the maintenance issues. He was professional and apologetic. Offered to fix the maintenance items whilst we were having breakfast. But for a room that costs over $10k HKD per night, I expected better. Rooms: The views are jaw droppingly amazing. There are a number of HK hotels with a view of the harbour. But there's no other hotel with your own balcony looking over the harbour (unless you get the penthouse/suites). To wake up and step outside in the fresh air with panoramic views of the harbour is incredible. Something I'd recommend everyone try at least once in their life! The room is a self contained 2 bedroom apartment. The 2 bedrooms and living rooms all have equal panoramic views of the harbour. Room sizing is generous with 2 ensuites. Beds were comfortable and you can request a firmer pillow. Kitchen is a good size and functional with everything you would need. Had an issue with one of the bedroom ceiling lights refusing to turn off. Called reception, staff came up promptly but noted it was an issu
sarisal2025
Family · December 2025
“The most wonderful hotel and staff in HK”
+The most wonderful hotel for family. Staff are very warm welcoming and helpful. They prepared such a lovely baby’s stuffs. It is the most wonderful service and perfect location.
danielfJ5018VU
December 2025
“Perfect Birthday Celebration Staycation”
+Great organisation by the service team to set-up for my wife's birthday celebration. The whole venue is filled with different art pieces at every corner. The perfect stay for everyone.
anshinonome
Family · December 2025
“A Place I Look Forward to Returning To”
+Stayed 14 nights and would love to share what a wonderful experience K11 ARTUS has once again given me, along with sincere appreciation for several exceptional team members. Duty Manager Gordan Chan and Front Desk Associate Christie are incredibly warm and welcoming, their genuine smiles alone are enough to make me want to return again and again. Lobby Runner HaoYan Ni has been remarkable during both of my stays, last year and this year. He is always attentive, kind, and impressively quick. His passion for his work and the clear growth in his professionalism genuinely make me happy to see him each time. I would also like to acknowledge Cindy from Housekeeping, whose thoughtful attention makes the suite feel truly like home. A word of thanks to Peter as well - and to all the wonderful staff whose names I may not know but whose efforts I deeply appreciate. I look forward to returning again. 皆さま、本当にありがとうございました。 皆さまのおかげで快適に過ごせました。 またお会いできる日を楽しみにしています。
michellekam2025
November 2025
“Excellenr hotel”
+We staked in a sea view room, the service was Excellent, it was Tai tai Birthday .and the hotel arranged for early check in.
rejselyster
Business trip · November 2025
“The best hotel in HK in 2025.”
+Staying at K11 Artus felt less like checking into a hotel and more like borrowing a beautifully designed home. Our suite had a private terrace overlooking the harbour, and that alone made the stay unforgettable , peaceful mornings, insane sunsets, and a sense of space you don’t usually get in Hong Kong. The architecture is its own experience: warm, sculptural, almost gallery-like, but still livable. And the staff? Kind, sharp, and quietly attentive in a way that makes everything feel effortless. It’s the first place in Hong Kong where I actually wanted to stay in just as much as go out. Check the pictures to understand why!
victorsleenyc
Business trip · November 2025
“K11 Artus Residence - home away from home with an unhappy ending”
+K11 Artus is a beautiful property with fantastic service. The Hotel and Residence staffs are friendly, attentive, and truly wonderful. I’ve enjoyed being a loyal K11 Artus resident, making it my home away from home while working in Hong Kong over the past 5 years. I first stayed at K11 Artus in 2021 for 3 months when Hong Kong reopened during the pandemic. Since then my stays have extended up to seven to eight last year (2024) and this year (2025). My annual rate had been adjusted reasonably each year. However, after completing my recent 2.5-month stay as of October, the new sales team informed me they are unable to honour the newly revised rate offered to me in October for my planned return in December. I would absolutely recommend K11 Artus for short-term visit. However, for long-term residential stays, I highly recommend having the annual rate locked in writing for the year. In my case, even though the rate was offered in writing by the former Sales Director, it was not honoured after their departure. Perhaps the property is doing so well that it no longer values its long-term loyal residents. I am truly disappointed not to be returning to K11 Artus. But I’m also looking forward
“Exceptional apartment hotel”
+beautifully designed apartments with excellent service. Service comparable to shangrila. I wish they can offer lower rates
“Exceptional”
+It was a feast for the senses, relaxing and luxurious. No wishes were left unfulfilled and we will definitely be back.