Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 21 reviews.
+We did not stay. The location was fake. It is not at the stated address by the Safari park but 2 miles away in an urban part of town, We literally just walked away and rebooked elsewhere, we could not bear to remain there and found a better hotel in a place that was actually by the safari park. These guys are fake, we walked out in less than half an hour disgusted by dishonesty and facilities. Do not stay here.
DmitryChe64
United States · Group of friends · December 2023
“My favorite hotel in Nairobi”
+I have been going to this hotel with groups of tourists since 2007 and it is my favorite hotel in Nairobi. Here I feel at home, it’s safe, clean, the food is delicious, the prices are consistently low, and most importantly, the staff is always very friendly and ready to help.
778deet
Kenya · Couple · June 2022
“The Staff Attitude!!”
+Checked in late around midnight, reception was closed and the lady had to be called. She arrived with an attitude like we were disturbing her peace. No information about the property and had to find everything by ourselves. Only the breakfast lady was friendly. The location is really great but for 40$ we expected better, the rooms are literally rusted and toilet seats brown ( can be easily cleaned by clorox or any bleaching liquids). The corridors and public areas look much better than inside rooms. Maybe we were not given the usual attention and service because we are locals, but it wasn’t a free stay !! Am concerned as a local about the picture the property portray to tourists and foreigners. Step up please. Thanks.
mayamiroe
Egypt · Solo · July 2017
“Cordial”
+It's a very handy place to stay in especially when I have to travel out to the airport at night. The staff are friendly and food is great. I love the branded soaps and lotions in the bathrooms. Mosquitoes are a wee too many but nets are available. It's not in a very quiet vicinity considering there's a bar on the ground floor.
dianesK5881MB
United Kingdom · Couple · November 2016
“Good value accommodation in Nairobi for those on a budget”
+Rooms are clean, although basic. Location is good in terms of access to a nearby shopping mall, Wilson Airport and Nairobi National Park, but be aware you are only a few hundred yards from Kibera. Remarkable quiet location, very secure. Food is only average. Staff are friendly and welcoming.
PeterS419
United Kingdom · Couple · March 2015
“Good value”
+Don't be put off by the location - although it appears to be in the middle of a 'strange' area, this is a super place to stay if you are on a budget, but still want the luxury of a decent room, en-site facilities, food and WiFi. A short walk across Langata Road is a modern shopping complex, and Carnivores Restaurant is a short walk away.
theseasonaltraveller
Kuwait · Couple · December 2014
“Average but they can do better”
+Been here several times for weekend one night visits. Rooms are average good and clean. Had an issue with the shower once and they fixed it immediately I reported. Some rooms a bit small depending on your choice rather depending on your budget. Breakfast is ok, can do better. Management needs to improve on the professionalism of their establishment. Wifi is ok, you need to get the password at the reception. Security is good. Left my cologne in the room one time and called them later in the day to inquire, to my surprise it had been found and was kept safely. This is a very positive thing indeed that you don't find in many establishments. Overall, with a bit of professional approach, could be a better place.
“Terrible service”
+We check in at almost 1am then the lady at the reception agrees for an extension till 11. We wake up try our best we were there at 10:30. Then there is no breakfast. And the PR OMG plus the showers are terrible.
Deb665
France · Family · September 2014
“Nice and pleasant place”
+Was travelling on a budget and had a pleasant stay at Jupiter which is well located; close to the Carnivore, the Nairobi National Park, the airport, Giraffe Centre, Mamba village (crocodile farm)...to name but a few. In a nutshell, so many places to visit nearby both for adults and children. The rooms are very clean and neat! We always came back to a welcoming room. Free Wi-fi; excellent connection especially at the restaurant and bar area. You may want to ask the management to book you in a room with the best connection though. Great staff! Very friendly and helpful at all times. Talk to the manager, a nice and warm lady, who made sure that those little details were taken care of to make our stay comfortable and enjoyable. Good security and generator back up in the event of black-outs. We stayed at Jupiter for 2 weeks !!! And, understandably, we'll definately check in again on our next visit to Nairobi!
e2ccguru
Ireland · Business trip · August 2014
“Good place, Great location, Reasonably priced for business travel”
+I stayed at Jupiter twice - once for one night on 15th March 2014 and second time for three nights from 21st - 24th March 2014. First time I reached very late in the night from India, however the chef was gracious to offer me a chicken sandwich with a drink for dinner. The hospitality was appreciated. Since I did not select the hotel, I was not expecting a very small and cramped room. I was booked in a standard single room, but I guess that is norm there. So if you book a similar room, expect a bed occupying almost 75% of the room, a huge mosquito net, TV screen peering from behind the mosquito net and a small rack and table occupying 15% of the room and remaining 10% is required for the door to open. You may use this space to place your chair if you do not wish to sit on the bed. The room does not have a table where you can place your laptop to work. The bed is the only alternate. The bathroom is nice. The overhead instant geysers for hot water are what I found as the de-facto standard in budget hotels in Kenya. The room was clean. Every hotel in Kenya will give you a slipper for using in the bathroom, which was new to me. But it was good. The TV does not have too many channels an