Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 57 reviews.
Kerry
United Kingdom · Family · October 2026
“Dreamy!”
+We had a wonderful stay! We loved everything about our experience, from the delicious food and friendly staff to the beautiful location and guided tours. And, of course, the room! We stayed in the deluxe bungalow, which exceeded all our expectations. We couldn’t have asked for a better experience and would highly recommend ☺️
Karem
Austria · Couple · August 2026
+Juma Lodge is a fascinating place to stay. The Service is great. All was as promissed. The Price is not the lowest, but it is worth.
Robert
Canada · Couple · March 2026
“Not up to snuff for the price point”
+Great remote location, great infrastructures (buildings, rooms, walkways, dock). Good transfers from Manaus (two vans and two speedboats each way) that feel part of the adventure. Comfortable beds. Availability of rooms with AC. Kudos to Isaac who was a very informative guide.
−Value for money is where it falls short. For a high end, premium priced resort, compared to similarly priced resorts we have visited around the world, Juma crashes and burns on the service aspects. Food is consistently bland, hot dishes are served cold or lukewarm at best, and has induced digestive issues in everyone in our party. At that price point, you also get charged extra for any alcoholic beverages, clashing with the common practice of all inclusive resorts of offering free local beers and spirits and charging for fancier stuff. Hosting an international clientele, it is rather surprising that most of the staff has very limited capabilities in the English language, which in turn becomes a barrier in getting/offering service. Maybe because of this language barrier, vast majority of staff are zero forthcoming and don’t seem customer focused at all. Meal times are set at 7AM, noon and 7PM, for a fixed period of one hour each. You feel hounded and rushed thru the meals, with waitstaff being too keen to take plates away. You are also invited to leave the dining room after the set period of one hour, which trains you to make meal times a come in/eat quickly/get out kind of drill. W
siobhan
Ireland · Couple · March 2026
“Outstanding jungle experience”
+Fabulous location, delicious food and exemplary staff
−Nothing
Joanne
United Kingdom · Couple · December 2025
“Trips could have allowed more quiet time. Trips could have been more flexible”
+Lovely location
−Nothing
Lesley
United Kingdom · Couple · December 2025
“First trip to the Amazon: restful but not really exciting.”
+Beautiful bungalows in the trees (we had extra large with aircon; activities; most food; guide; mosquito free zone; efficient transfers.
−Lake water pool not pleasant for swimming; not lucky enough to see any wildlife.
Donald
United States · Couple · November 2025
“Ralf’s knowledge of the plants, animals and people of the Amazon really made our visit great!”
+The setting is incredible and the ecological considerations are impressive. The food is very good and the staff is friendly and helpful. Our guide, Ralf was exceptional!!
−We had one small problem with a ceiling fan not working.
Samanta
Brazil · Couple · July 2026
“Conhecer a Amazônia pelos olhos do Juma é uma experiência diferenciada e inesquecível!!!!”
+Tudo!!!! A experiência é inesquecível! O local é maravilhoso mas realmente a experiência de lidar com as PESSOAS do Juma é o ponto alto da estadia!!! Parabéns para Cida, Roger e toda a equipe do Juma!!!
−Nada!
Bettina
Germany · Couple · July 2026
“Komfortabler Aufenthalt im Regenwald”
+- die Poolanlage mit Flusswasser - der Bungalow selbst - die gesamte Anlage in sehr gutem Zustand - sehr freundliches, hilfsbereites, herzliches und proaktives Personal: alle fühlen sich immer zuständig - tolles Management
−Die Ausflüge könnte man optimieren: - schade, dass wir bei drei Nächten nicht dorthin gebracht wurden, wo man gut Flussdelfine sehen kann - schade, dass beim Kanuausflug nur eine halbe Stunde Kanu gefahren wurde
Nathalia
Brazil · Solo · December 2025
“Recomendo para quem gosta de contato com a natureza e ambientes exclusivos”
+Local muito especial, com atendimento cuidadoso. Ideal para quem busca uma experiência real de conexão com a floresta. Ouvir os sons da mata e tomar banho em piscina de água de rio são diferenciais. O pacote inclui boas opções de passeio, como assistir ao nascer do sol e canoagem. O fato de o Wi-Fi estar disponível apenas na recepção também é um ponto positivo, pois favorece a desconexão e uma presença mais consciente na experiência.
−O check-out é cedo, às 8h30. Apesar de entender a proposta da experiência ecológica, senti falta de ar-condicionado para dormir.