Joy Palace Hotel

Name: Joy Palace Hotel
Address: Westlands Close, Nairobi, 00101, KE

7.7Good834 reviewsSee rooms

Hotel

Westlands Close · Nairobi

Facilities at a glance

Free Wi-Fi
Parking
Airport shuttle
Room service
Daily housekeeping
Family rooms

About this place

Convenient Location Located in Nairobi near popular attractions like Nairobi National Museum and Nairobi Botanic Garden, Joy Palace Hotel offers easy access to the city's key points of interest. Comfortable Accommodation The hotel provides well-equipped rooms with city views, a terrace, and essential amenities like a flat-screen TV, private bathroom, and free WiFi, ensuring a comfortable stay for guests. Leisure Facilities Guests can unwind and have fun with the on-site billiards facility, perfect for relaxing after a day of exploring the nearby Kumbu Kumbu Art Gallery and Museum Hill Centre. Experience comfort and convenience at Joy Palace Hotel. Book now for a delightful stay in Nairobi.

Choose your room

Pick check-in and check-out to see live room prices.

4 room types

Choose your room
Room type	Guests	Show prices
Standard Twin Room 20 m²2 × Twin beds	Sleeps 2	Show prices
Standard Single Room 18 m²Twin beds	Sleeps 1	Show prices
Deluxe Double Room 18 m²Queen bed	Sleeps 2	Show prices
Superior Triple Room 25 m²Twin beds, King bed	Sleeps 3	Show prices

What this place offers

Internet

Free Wi-Fi

Parking

Transport

Airport shuttle

Food & drink

Restaurant
Bar
Breakfast
Room service

Services

24-hour front desk
Laundry
Daily housekeeping

Family

Family rooms

Outdoor

Terrace

General

Pets allowed
Non-smoking rooms

Location

Address
Westlands Close, Nairobi, 00101, Kenya
2.7 km from the center of Nairobi

Questions about this stay

Quick answers from the information this property gives us.

What are the check-in and check-out times?
Check-in from 11:00. Check-out by 10:00.
Is Wi-Fi included?
Yes, this property lists free Wi-Fi.
Is parking available?
Yes, this property lists parking. Check the room offer for any fee.
Can I add breakfast?
Breakfast is available with selected room offers.

Guest reviews

7.7834 reviews

Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.

Cleanliness7.0

Service10.0

Location9.6

Room quality5.2

Amenities5.8

Value for money9.0

Food and drink5.8

Glaide
Kenya · Solo · June 2026
7.0
“the location is the only good thing about the hotel”
+The location is good
−The room really small and the charging port and the room telephone was not at the bedside I had to get off the bed to walk to the far wall to charge my phone and answer a call from the reception.The tv was also weirdly mounted high on the ceiling.and the lamp switch was at the bottom end of the table
Gerald
Austria · Solo · June 2026
7.0
+The accomodation itself and the reception are very ok, calm nights, no noise.
−the Restaurant was a desaster. I was there for two nights, means 2 breakfasts, and every day there was another problem caused by the staff of that Restaurant. The most unfriendly person was that guy who is the watchman ( ? ), but again and again he had to do kitchen work, and the results were horrible. The Hotel is ok, but the Restaurant not. In future I will choose another place for my stay in Nairobi.
Christianee Faith
United Arab Emirates · Couple · June 2026
8.0
+The area was great. And rooms was cheap
−Nothing much. Just the fact they said breakfast is served at 7am and when we got down at 7:15, restaurant was still closed
robin
Australia · Solo · May 2026
6.0
“Simple good hotel let down by showers”
+Modest simple good hotel but showers need upgrade
−Showers didn’t work properly so had to change room and new one was a challenge to adjust temp
Mwangi
Kenya · Solo · May 2026
9.0
“Hiyo spa jooo......”
+Honesty and Security
−Spa being located at the top of the rooms
ilsen
Thailand · Couple · May 2026
9.0
“Super”
+Very friendly staff. The location is perfect.
Judith Sophie
Germany · Group of friends · June 2026
6.0
“Es war ausreichend, un dort zu schlafen, aber ich würde nicht nochmal dort buchen.”
+Das Personal war immer freundlich
−Die Bilder haben sehr getrügt zu der Realität. Das Zimmer war klein und dunkel. Die Ausstattung ungenügend, zB gab es keine Nachttischlampen und nur eine schimmernde Lampe an der Decke. Das Licht hat geflackert, sobald man geduscht hat und es gab kleine Stromschläge beim Duschkopf. Die Bettlaken waren zu klein für das Bett und zum Teil zerrissen. Ab früh um 5:45 Uhr dröhnte wiederholende Klaviermusik aus dem Restaurant unten. Das Frühstück war okay, aber es gab keine Auswahl.
cyrine
France · Solo · June 2026
9.0
“Un court séjour ou j ai pu faire toutes mes courses tout est à coté”
+l emplacement
−Rien
Greta
Spain · Couple · May 2026
9.0
“Estancia muy cómoda!”
+El alojamiento está súper bien ubicado, el personal es súper simpático el checking era a partir de las 11, pero llegamos a las 4:00 de la mañana y nos dieron una habitación provisional hasta poder entrar a la nuestra. La zona es muy segura, limpio y plus ya que te dan desayuno!
−Estuvimos dos noches y las dos nos salió el agua fría!
BananWrc
Poland · Group of friends · May 2026
7.0
“Dobry stosunek ceny do jakości, miejsce aby się przespać i zjeść śniadanie.”
+Miła, całodobowa recepcja, serwis sprzątający, restauracja na dole, obiekt z zamykaną na noc bramą.
−Używane klapki pod prysznicem - po co...?

Good to know

Check-in & check-out
Check-in from 11:00 · check-out until 10:00
Pets
Pets are welcome

Facilities at a glance

About this place

Choose your room

4 room types

Standard Twin Room

Standard Single Room

Deluxe Double Room

Superior Triple Room

What this place offers

Internet

Parking

Transport

Food & drink

Services

Family

Outdoor

General

Location

Address

Questions about this stay

What are the check-in and check-out times?

Is Wi-Fi included?

Is parking available?

Can I add breakfast?

Guest reviews

Good to know

Check-in & check-out

Pets

Guest reviews