Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
H4912DBmarcinp
Group of friends · August 2026
“Hdhsb”
+It is vers good, food is delicions.
RickyS1771
Family · August 2026
“Good time”
+I have only stayed a few days so far but have enjoyed it so far. The bar staff are very friendly and helpful. The gardening staff don’t get enough recognition. The cleaners do a great job. The fruit juice man is a legend. The animation team get everyone involved whether it’s around the pool or evening entertainment. Highly recommend.
sophiegQ8058UN
Family · August 2026
“Amazing place”
+After a rubbish start to our holiday, with our original hotel unable to fulfil our stay we were placed in Jasmine Palace, The place is clean, the staff are really friendly, nothing is too much to ask, the waiters in the main restaurant are amazing especially with our youngest, the juice bar guy is great and always checked in with us. The staff genuinely want to help, haven’t been to much of the animation team shows as the little one likes his routine too much to stay up late. I would recommend this place.
P5548CDemmac
Couple · August 2026
“Good value for money”
+My husband and I stayed at the Jasmine Palace Resort in Hurghada last week, and overall, we had a fantastic time, though it definitely has a few quirks. Arriving at the lobby around noon, we were greeted with welcome drinks, and the check-in process took about twenty minutes. Our room was on the second floor with a partial view of the massive lagoon-style pool. It was spacious, featuring a very comfortable king-size bed, a clean bathroom with a powerful walk-in shower, and a small balcony where we enjoyed drinking Turkish coffee in the mornings. The resort grounds are stunning, beautifully landscaped with palm trees and winding pathways leading right down to the private beach. Finding sunbeds by the main pool could be a bit competitive if you didn't head down before 9:00 AM, but the beach area always had plenty of space. The Red Sea water right off the shore was crystal clear, and we even spotted some colorful fish while snorkeling near the small jetty. Dining-wise, the main buffet restaurant offered plenty of variety, though it could get quite busy during peak dinner hours around 8:00 PM. We particularly enjoyed the Italian à la carte restaurant for a quieter dinner atmosphere one
mustaqi2016
Couple · August 2026
“Not a 5 star hotel”
+Definitely not a 5 star hotel as it was sold to us by Teletext holidays. I would say it is 3/4 star the most. The staff were very friendly but the food was very repetitive. The beach restaurant was very poor as it served cold food and not much choice. However the hotel grounds were excellent and the hotel was very clean throughout. I would only go if I was on a low budget as it is better than other 3/4 star hotels which I have been in the past.
Cats_eye2013
Family · August 2026
“⚠️ A Avoid: Terrible Service, Hidden Fees & Discrimination - Not 5-Star! It's a 3* resort”
+⚠️ A Avoid: Terrible Service, Hidden Fees & Discrimination - Not 5-Star!"I recently stayed at the Jasmine Palace Resort And Spa in Hurghada and had a deeply disappointing experience. This property is falsely advertised as a 5-star resort; it struggles to even meet 3-star standards. While the physical layout and location are fine, the atrocious customer service completely ruined our holiday.First and foremost, the reception staff and the bartenders at the lobby bar were incredibly rude and lacked basic customer service training. We felt we were treated differently and unfairly, potentially due to our Asian background. To make matters worse, when I tried to address these issues directly with the reception manager, he was entirely dismissive and refused to listen.The structural service failures during our stay were unacceptable:Hidden All-Inclusive Fees: Despite paying for a comprehensive all-inclusive package, the resort routinely exploits loopholes to charge guests extra. For example, they strictly charged us $3 for baby milk.Abysmal Room Requests: We had an insufficient number of beds in our room upon arrival. We had to wait an entire day for an extra bed, contacting the front desk
kirstiew323
Couple · August 2026
“Ok”
+Location is glorious & very hot! Positive atmosphere, exceptionally kind, helpful & polite staff. Rooms are good enough for the amount of time spent in them. Amenities could be better. Spa is expensive & haggling is a MUST! We were all inclusive, food was varied & nice. Alcohol was not real - whiskey flavoured alcohol! Entertainment staff are enthusiastic & engaging but the range of evening entertainment left a lot to be desired! Needs to do better!
laurenpaj
Family · August 2026
“Excellent”
+Very friendly atmosphere, helpful staff and entertainment was brilliant 👏
T927IFsandrac
Family · August 2026
“Worst experience!”
+This is by far the worst hotel we've ever experienced. At arrival reception staff didn't really give us much info, not very helpful, and our room had so many problems, our room card didn't work properly, so a lot of hassles going back and forth to reception, turns out it was the actual door lock system that needed fixing. The bedding was very worn out and disgustingly uncomfortable, they even missed out on one duvet, when there's 3 of us but we only had 2 duvet, our air con didn't work properly, and when I asked reception to do something about our bedding, they didn't, I had to ask the cleaner myself the next day, and luckily our cleaner Ahmed was very nice, he went above and beyond for us during our stay. The hotel is very big, and we spent a whole day walking around actually doing 18k steps just to find out the information ourselves, to then seeing very small noticeboards tucked in different corners of the hotel, when they could have just informed us at reception. You cannot get a subbed unless you wake up very early to put your towel down to reserve it, I have never experienced something like this in any hotel, this type of mentality is not ok and its a norm for this hotel! The
princessfifi7
Family · August 2026
“Honest review”
+The hotel and grounds are stunning, we had a beach front room. The hotel is very large and things are quite far apart, so be prepared to walk. It was a 6 minute walk from our room to the restaurant. The alcoholic drinks were terrible, we couldn’t drink them. The soft drinks were fine. Food was average, but not good for children. I would take your own butter and Nutella for the pancakes! The evening entertainment was not good, it was set apart from anywhere and boiling hot. On the plus side, the pools are good but to get a sunbed we had to get before 6am to put towels down. The staff were not very friendly apart from the sand guy and a couple in the restaurant and our cleaner. The area is ok, some decent shops a few minutes walk away where we got some bargains but got hassled a lot to buy and felt quite intimidated. We went on a safari trip which I would not recommend in the hotter months, it was far too hot and I had a funny turn because of it. It was good and I imagine if you go when it’s cooler it would be much more enjoyable. Went to Hurghada town, it was carnage!! Could not cross the road and got hassled by all the shop workers. The marina is worth a visit. Also did the dolphin