Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 49 reviews.
Verified traveler
April 2020
+On the third night I was out on the hotel's balcony, looking into the mountains. Eventually I got up from a chair an leaned on the wooden railing of the balcony. Almost immediately the railing gave way and I fell down about nine feet with it over a sharp concrete ledge onto the concrete walkway. After laying there helpless in excruciating chest pain I could not find my cell phone to call for help. After over one hour later the only other hotel guest came home and tried to help me up. My hip and chest were hurting terribly so we decided he would drive me to the ER in the next town, Silva, NC. There they found three broken ribs and severely bruised hip. After finally getting home a week later I retained an attorney to sue for damages and pain and suffering. It took almost a year for my ribs to heal and my hip was now found to be one inch out of alignment, making it painful and hard for me to walk. This took again several months of physical therapy to correct. By the way, the aforementioned balcony railing consisted of old rotten wood, held together only by the paint on it. Why did I wait three years to inform you? Since it was under litigation I was not allowed to talk about the case
Verified traveler
October 2018
“Imødekommende personale”
+Vi blev først indlogeret på et værelse uden vindue og med en seng, der knirkede ved bare den mindste bevægelse. Efter lidt snak med personalet fik vi dog en andet værelse med vindue, hvilket var et fint værelse. Personalet var meget søde og imødekommende.
“Not what it used to be, but will it be again?”
+We have stayed at the Jarrett House many times in the past and have had very good experiences. However, this time was very disappointing. We understand the hotel is under new ownership, so I want to give them a bit of grace. I suspect the previous owner had let the place run down, and maybe disposed of a lot of furnishings. It's probably a very expensive property, so money may not be there yet to properly fix and furnish -- yet. The room we had was bare-bones, the bathroom was utilitarian, and the overall condition is in desperate need of upgrade. The place was reasonably clean, just old and barren. The nice, homey, front dining room has been changed to into a sitting parlor (unfortunate). The dining room was moved to the windowless back room (bad move) with "church retreat camp" decor (awful). Breakfast seems to have come from cans. Honestly, this place could be a real gem again if it were closed for a year and properly renovated with a historic preservationist architect in charge -- with a lot of money. So, I want to give the new owners a bit of grace and chance to get things together. But, one needs business to raise money to put back into the business. I wish them the best of l
Verified traveler
October 2018
+There was no hot water to shower!! I was told the bed would be a queen and it was a full.
“Needs to be updated.”
+Needs to be updated. Carpet was dirty with stains. Wife and I slept in clothes. Did not want anything to touch us. Beakfast was cold. People were nice.
+It is an old hotel with some charm. But it is clearly in some distress. It just costs a lot to maintain such a property. Some examples, include routine maintenance problems (light bulbs burned out, smoke detector beeping), infrastructure challenges (heats with portable heaters in the room), old or cheap mattresses, etc. NIce people that are trying, but I am fearful for its longevity.
Verified traveler
October 2018
“Essentially comfortable room, historical hotel.”
+This hotel is 129 years old, so you can't expect much. The bed was comfortable, the room was dark enough for me to sleep in. If anyone stays in an adjacent room, you will be able to hear everything they say (or do.) It's right on mainstreet in Dillsboro, great location to enjoy the town.
+A safe and secure room is about all you are going to get. No TV, some building code issue.
Verified traveler
October 2017
+it was very nice for a quiet weekend only tv is in the lobby.
“Disappointing”
+I reserved one of their courtyard rooms because it was ground level and I knew I wouldn't have to climb stairs to get to it. I have severe back problems and a rod in my back that prevents me from being able to climb stairs. So after I checked-in, the front-desk clerk led me to my room and began climbing a flight of stairs. I stopped her immediately, explaining my condition and the reservation I had made. She turned around and stated she would check if she had another room. A few minutes later she said a courtyard room was available and handed me a key. Before I carried my luggage to the room, I walked over to check it out and when I opened the door, heat from the room, somewhere around 85 degrees hit me in the face. And it was not a cold day, it was about 80 degrees outside. I looked at the beds and they were unmade, the room was dirty and had not been cleaned. I have never been sent to an unclean room before. I walked back to the front-desk, explained the situation and asked to be refunded my money. The attendant was very apologetic and kind and gave me a receipt that was to credit my account; that was 3 days ago and the credit has yet to show up on my debit card. I am cautiously