Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 30 reviews.
anafS4646CK
Family · January 2026
“Terrible experience. This place is a scam , do not book.”
+The experience at the Jacaranda Indian Ocean Beach Resort was extremely disappointing and, frankly, unacceptable. We arrived late at night due to flight overbooking and were immediately confronted with a very disturbing environment. There was a public festival nearby with extremely loud music and a crowd that felt unsafe. Both my son and I were explicitly warned not to use our phones outside, which is not something one expects when arriving at a resort hotel. The surroundings and the general atmosphere were deeply uncomfortable. Upon entering the hotel area, the first impression was of disorder and insecurity, giving the feeling of being in a poorly controlled area rather than in a holiday resort. At moments, the environment resembled a red-light district, which was shocking and completely inappropriate, especially as I was travelling with my family. There was no sense of tranquillity, safety or hospitality. We did not feel protected or at ease at any point during our short stay. As a result, we left the hotel early the next morning without even having breakfast. This hotel does not meet the basic standards of comfort, security or ambience expected from a resort. It was an experien
John Kamau
Kenya · Family · December 2025
“There was a disconnect between reception and reservations - my extra night request wasn't processed!”
+Breakfast buffet was generous and good!! the coffee was well brewed though inconsistent in quality depending on the meal. The day meals were also good,
−The animators ignored the two kids we had and they had to seek assistance from guest relations desk (true activists those kids!!) to have access to the pool table or the other games available after being given the impression they needed to book. The Italian influence was quite clear but the African kids did not need to feel it!!
Tonino
Germany · Solo · December 2025
“Not valuable for the money”
+Nice beach, good food, good entertainment
−Poorly clean, bedroom old and spare, location away from the city center
mokayar
Family · December 2025
“Picturesque and serene resort”
+The resort has very beautiful grounds and a very huge beachfront space. Getting to the resort can be a hassle since it is situated 6km from Watamu town and part of the road is not tarmacked. The beachfront space is clean and someone is available to assist you in setting up a sunbed and security is well provided. Very spacious and clean rooms. The bed is also comfortable. The meals are delicious though variety is limited. The staffs at the hotel are not very helpful. I requested for hot chocolate for dinner and my request was declined since it is only served for breakfast. The hotel has several other restrictions. I was not allowed to pick snacks served near the main bar since my clothes were wet from swimming and the water would drip on the floor. In addition, in the restaurant we were not allowed by the waiters to sit at tables set for 2 or 6 since we were 4. Apart from that my family and I enjoyed our stay.
exploremasterstt
Family · October 2025
“Beach front Family friendly hotel, every time”
+We had a great stay at this facility with my family. We stayed in a sea view room and really loved it. The complementary fruit and soda was a plus. The food was so delicious and child friendly, i had fear when going there coz i thought i would struggle finding food for the child but that was not the case, passion fruit juice was his favorite and evening popcorns. Animation kept us entertained and they were kind to always interpret in English despite majority being Italians which made us feel so included. I would book again and again.
Wim
Belgium · Solo · August 2026
+Vriendelijke mensen en het uitzicht op de zee !
−De kamer viel mij een beetje tegen .
Hana
Czechia · Solo · March 2026
+Měla jsem komplikace kvůli konfliktu na Blízkém východě. Velmi vstřícný a nápomocný přístup zaměstnanců i manažera hotelu.
−Vše perfektní, jezdím do tohoto resortu pravidelně.
Stavio
Italy · Family · March 2026
“Sufficiente”
+Posizione
−Troppi ragazzi in spiaggia a chiedere elemosina
Federica
Italy · Couple · March 2026
“Esperienza bellissima, cibo di qualità, resort e stanze pulite, personale accogliente, ti fanno sentire a casa. Spiaggia”
+Resort curato e pulito, personale gentile e accogliente.
Mancuso
Italy · Couple · January 2026
+l’accoglienza dello staff, gli spazi esterni e i pasti
−pulizia