Itza Hotel Boutique Internacional

Name: Itza Hotel Boutique Internacional
Address: Gran Colombia y Benigno Malo Esquina, Cuenca, EC010104, EC

9.5Excellent150 reviewsSee rooms

Hotel

Gran Colombia y Benigno Malo Esquina · Cuenca

Facilities at a glance

Free Wi-Fi
Airport shuttle
Spa
Room service
Daily housekeeping
Elevator

About this place

Luxurious Accommodation: Experience 5-star luxury at Itza Hotel Boutique Internacional, located in the heart of Cuenca. Each room is equipped with modern amenities like a flat-screen TV, fridge, and free WiFi. Some rooms even offer stunning city views from a private balcony. Exceptional Services: From a 24-hour front desk to concierge assistance, our hotel ensures a seamless stay. Enjoy delicious meals at the on-site restaurant, or unwind with a drink at the bar. Let our tour desk help you explore the best of Cuenca, and take advantage of airport transfers for convenience. Prime Location: Perfect for exploring the city, our hotel is near must-visit attractions like Tomebamba River and Cuenca New Cathedral. After a day of sightseeing, relax on the terrace or indulge in a scrumptious breakfast to start your day right. Book your stay at Itza Hotel Boutique Internacional for an unforgettable experience in Cuenca!

Choose your room

Pick check-in and check-out to see live room prices.

17 room types

Choose your room
Room type	Guests	Show prices
Deluxe Double Room with Balcony 20 m²Queen bed	Sleeps 2	Show prices
Deluxe Suite, 1 King Bed, Balcony 35 m²King bed	Sleeps 2	Show prices
Luxury Room, 1 Queen Bed, City View 20 m²Queen bed	Sleeps 2	Show prices
Deluxe Suite, 1 King Bed, City View 35 m²King bed	Sleeps 2	Show prices
Junior Double Room, 1 King Bed, Balcony 28 m²King bed	Sleeps 2	Show prices
Deluxe Room, No Windows 19 m²Double bed	Sleeps 2	Show prices
Deluxe Twin Room, City View 20 m²King bed	Sleeps 2	Show prices
Deluxe Double Room 19 m²Queen bed	Sleeps 2	Show prices
Queen Room with Balcony 28 m²King bed	Sleeps 2	Show prices
Twin Room with View 20 m²2 × Twin beds, King bed	Sleeps 2	Show prices
Deluxe Twin Room, No Windows 19 m²2 × Twin beds	Sleeps 2	Show prices
Deluxe Twin Room, Balcony King bed	Sleeps 2	Show prices
Deluxe Twin Room 19 m²2 × Twin beds	Sleeps 2	Show prices
Suite with City View 35 m²King bed, Sofa bed	Sleeps 3	Show prices
Presidential Suite 36 m²King bed	Sleeps 2	Show prices
Twin Room with Balcony 20 m²2 × Twin beds, King bed	Sleeps 2	Show prices
King Suite with Balcony 35 m²King bed, Sofa bed	Sleeps 3	Show prices

What this place offers

Internet

Free Wi-Fi

Transport

Airport shuttle

Pool & wellness

Food & drink

Restaurant
Bar
Breakfast
Room service

Services

24-hour front desk
Concierge
Laundry
Daily housekeeping

Accessibility

Accessible
Elevator

Outdoor

Terrace

General

Non-smoking rooms

Location

Address
Gran Colombia y Benigno Malo Esquina, Cuenca, EC010104, Ecuador
0.3 km from the center of Cuenca

Questions about this stay

Quick answers from the information this property gives us.

What are the check-in and check-out times?
Check-in from 14:00. Check-out by 12:00.
Is Wi-Fi included?
Yes, this property lists free Wi-Fi.
Can I add breakfast?
Breakfast is available with selected room offers.

Guest reviews

9.5150 reviews

Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 150 reviews.

Cleanliness9.5

Service10.0

Location10.0

Room quality9.5

Amenities9.5

Value for money9.4

Food and drink9.5

Walter
United States · Couple · October 2026
10.0
+The architect style is beautiful.
−Nothing
GMC
Ecuador · Family · October 2026
10.0
“Beautifully appointed, charming jem in the center of the city.”
+Excellent location, central, beautifully decorated
−No a/c available, so make sure to ask for a room with a window for proper ventilation. Pillows were not great.
diego
Ecuador · Couple · September 2026
9.0
“A very nice hotel at the heart of Cuenca”
+A very well kept hotel strategically located in Old Town Cuenca. Room was very well furnished and clean. The staff at the front desk were very friendly and helpful
−1) There was noise coming from other guests in the middle of the night, the staff should tell them to keep quiet 2) The staff at the restaurant were not as friendly as the staff in the front desk
Teresa
Ecuador · Couple · September 2026
10.0
“Con ganas de volver”
+La cercanía al centro, la decoración y sobre todo la amabilidad de las personas
Irene
United States · Family · August 2026
4.0
“Good Location, Otherwise Disappointing.”
+Great location.
−Very disappointing, especially staff. The only nice people were the Zaza rooftop and there was a young bearded gentleman on our last day. Otherwise shockingly bad service especially from the woman with glasses at the front desk. We never received our welcome drinks and saw others get it. Unhelpful, uninterested. Rooms are small, no chairs outside a stool. We paid extra for the view and the window is small. Breakfast staff are also not very nice and breakfast options are limited, order-only, and take a while. I don't understand why breakfast is not on the rooftop restaurant, that would've been so much nicer. Wifi is terrible and basically didn't work in the room. Heating barely works. For the best reviewed hotel we expected a lot more. Overall disappointing.
Bogdan
Romania · Couple · August 2026
5.0
“Comfortable and stylish, but it’s hiding the fact that several rooms have no windows”
+The hotel is very comfortable and the personnel is helpful and welcoming. Breakfast is generous, tasty and stylish.
−However, guests should be aware that some of the rooms are interior rooms, they have NO WINDOWS! And this is not at all clearly presented during the booking process, the information is misleading and most of the guests have no idea about the claustrophobic room until they check-in. The hotel is using a double language about the reservations. Our reservation was for a “Deluxe Queen”, while their internal system was showing a “Deluxe Queen, interior, no windows”. And this is deceiving.
Anush
United States · Solo · August 2026
9.0
+All staff were friendly and spoke English Room had Heat including the showers
−I.missed the option to have ceviche for breakfast
Carolina
Ecuador · Couple · July 2026
10.0
“Wonderful”
+Not a buffet menu, bur a la carte... great!
−Nothing I disliked
graham
Cayman Islands · Solo · June 2026
10.0
“Highly recommend this Hotel . Perfect location and the staff are warm and welcoming .”
+A nicely curated Hotel with fantastic roof top views . The rooms are finished to a high end .
−Zilch
Aracely
Ecuador · Group of friends · September 2026
10.0
“Un lugar fabuloso. Seguro volveremos!.”
+Todo estuvo excelente. El desayuno delicioso y variado, para todos los gustos. La atención impecable de todo el personal. Se destacó Alex.

Good to know

Check-in & check-out
Check-in from 14:00 · check-out until 12:00
Pets
Pets are not allowed

Facilities at a glance

About this place

Choose your room

17 room types

Deluxe Double Room with Balcony

Deluxe Suite, 1 King Bed, Balcony

Luxury Room, 1 Queen Bed, City View

Deluxe Suite, 1 King Bed, City View

Junior Double Room, 1 King Bed, Balcony

Deluxe Room, No Windows

Deluxe Twin Room, City View

Deluxe Double Room

Queen Room with Balcony

Twin Room with View

Deluxe Twin Room, No Windows

Deluxe Twin Room, Balcony

Deluxe Twin Room

Suite with City View

Presidential Suite

Twin Room with Balcony

King Suite with Balcony

What this place offers

Internet

Transport

Pool & wellness

Food & drink

Services

Accessibility

Outdoor

General

Location

Address

Questions about this stay

What are the check-in and check-out times?

Is Wi-Fi included?

Can I add breakfast?

Guest reviews

Good to know

Check-in & check-out

Pets

Guest reviews