Isabella

Name: Isabella
Address: Calle 14 norte con 1ra, Playa del Carmen, 77710, MX

7.1Good62 reviewsSee rooms

Hotel

Calle 14 norte con 1ra · Playa del Carmen

Facilities at a glance

Outdoor pool
Family rooms
Terrace
Non-smoking rooms

About this place

Luxurious Stay in Playa del Carmen Isabella Boutique Hotel offers a tranquil retreat in Playa del Carmen, just 1.3 km from ADO International Bus Station. Relax by the outdoor swimming pool or stroll through the lush garden. The air-conditioned rooms with private bathrooms provide the perfect sanctuary after a day of exploration. Comfort and Convenience Each room at Isabella Boutique Hotel is equipped with a wardrobe and free WiFi, with some rooms boasting a charming balcony. The hotel also features a welcoming terrace where you can unwind and soak in the serene atmosphere. Exceptional Service The bilingual staff, fluent in English and Spanish, are dedicated to ensuring a seamless stay. Let them assist you in planning activities and making the most of your time in Playa del Carmen. Ready to experience the charm of Isabella Boutique Hotel? Book now for an unforgettable stay!

Choose your room

Pick check-in and check-out to see live room prices.

6 room types

Choose your room
Room type	Guests	Show prices
Family Room With Private Bathroom 40 m²Double bed, 2 × Bunk bed, Single bed	Sleeps 6	Show prices
Budget Twin Room 40 m²2 × Single bed	Sleeps 2	Show prices
Bungalow With Patio 25 m²Single bed	Sleeps 2	Show prices
Triple Room With Private Bathroom 32 m²2 × Single bed, Double bed, King bed	Sleeps 3	Show prices
Quadruple Room With Private Bathroom 32 m²2 × Single bed, Double bed	Sleeps 4	Show prices
Double Room With Private Bathroom 23 m²King bed	Sleeps 2	Show prices

What this place offers

Pool & wellness

Outdoor pool

Family

Family rooms

Outdoor

Garden
Terrace

General

Pets allowed
Non-smoking rooms

Location

Address
Calle 14 norte con 1ra, Playa del Carmen, 77710, Mexico
0.7 km from the center of Playa del Carmen

Questions about this stay

Quick answers from the information this property gives us.

What are the check-in and check-out times?
Check-in from 15:00. Check-out by 12:00.
Does the property have a pool?
Yes, this property lists a swimming pool.

Guest reviews

7.162 reviews

Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 62 reviews.

Cleanliness4.7

Service8.7

Location9.2

Room quality5.6

Amenities6.2

Value for money7.6

Food and drink7.7

Leah
United Kingdom · Couple · July 2025
8.0
“Very good”
Sarah
Australia · Family · June 2025
3.0
“Poor”
+Great location that is close to town. The rooms are clean and present well, though they are small. Perfect size for a solo traveller. The staff are lovely, though you need Google translate if you can't speak Spanish.
−I stayed for 6 nights. My room was not cleaned in that time, which I am fine with, though I had to ask for more toilet paper and my bin for the toilet was not emptied at all. The bin was very small, so any other rubbish I had to leave on the floor. There were no bins in the complex. I had a pile of empty water bottles in my room too. There was no blanket on the bed, just sheets. I had to ask for a blanket. The hot water was intermittent, but mostly did not work. If you're tall you'll need to remember to duck your head every time you go to the bathroom as the door frame is low. The wifi was not very good. I rang the bell at reception multiple times to try and get it sorted and no one came. The second time I went to reception they came and when I asked about the WiFi I was told "no" and that I had to go to a restaurant for WiFi. I'm not sure if it was a systems error or what the issue was but it was not a great service all in all. The hotel is very close to the ocean, which is one of the reasons I chose it. I was at the hotel in June and the seaweed is collected and left to rot in the heat (33° celsius) on the beach. The stench was rancid and overpowering (it smelt like raw sewerage)
James
United States · Solo · May 2025
7.0
“Budget friendly accommodation”
+Close proximity to activities, dining, walking. Very nice staff, although I only met one groundskeeper-room cleaner. Quiet at night.
−The beaches down the road is a fishing small fishing charter business not a beach for recreation. Also, out of their control, a lot of seaweed. Poor water pressure.
Lawson
Canada · Family · April 2025
10.0
“Relax and unwind”
+My room was next to the pool. Lots of sun loungers. Aquacize classes in the pool Lots of books to read
−No fridge No kettle or coffee maker
Lewana
Germany · Group of friends · April 2025
9.0
“Great location; somewhat spacious rooms; amazing pool area”
+Location was just close enough to 5th Ave but one block down towards ocean so not as noisy as hotels there, yet just 2 mins walking distance to the shenanigans; pool area was absolutely beautiful; close to all sorts of cafes and restos
−Our room was supposed to have a patio, that was just ridiculous; it’s a tiny paved space between two of the little huts with a single plastic chair; staff wasn’t always the friendliest and couldn’t speak any English
Thomas
United States · Couple · March 2025
10.0
“Exceptional”
Sarah
United States · Family · March 2025
7.0
“Definitely a nature stay but great location, comfortable and clean!”
+Beautiful boho property. The pool was amazing, loved all the shade from the trees. The staff keeps the property clean and maintained beautifully. Staff and owner were very friendly and helpful. Can not beat the location. Just steps to the ocean. Nice coffee shop just a block away. Only a block and a half from the famous 5th avenue. Anything you need is within walking distance!
−When they say nature stay they mean it lol. Never took one hot shower while we were there. I let maintenance know and we left for breakfast. When we got back he said he fixed it. There was super hot water for about 5 seconds and then cold. The outdoor shower waster was warmer than in the room. There is no WiFi in the rooms but there is WiFi in the common areas.
Maria
Finland · Family · February 2025
10.0
“Exceptional”
+Amazing staff, clean pöol, interesting iguanas, central but quiet location, good vibes!
−This part of the beach is for boats.
Julie
United Kingdom · Family · February 2025
9.0
“Superb”
Piotr
Poland · Couple · January 2025
9.0
“Superb”

Good to know

Check-in & check-out
Check-in from 15:00 · check-out until 12:00
Pets
Pets are welcome

Facilities at a glance

About this place

Choose your room

6 room types

Family Room With Private Bathroom

Budget Twin Room

Bungalow With Patio

Triple Room With Private Bathroom

Quadruple Room With Private Bathroom

Double Room With Private Bathroom

What this place offers

Pool & wellness

Family

Outdoor

General

Location

Address

Questions about this stay

What are the check-in and check-out times?

Does the property have a pool?

Guest reviews

Good to know

Check-in & check-out

Pets

Guest reviews