Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 12 reviews.
“Good value”
+Its location is good, close to everything but so as almost every other hotel in Aguascalientes. Room WIFI was intermittent during our stay. Breakfast and check out finish at 9am.
+Reservé y pagué desde febrero una habitación para mi esposo, hijo de 12 años y yo para fechas de semana santa; confirmé por correo electrónico reenviando la confirmación de pago y reserva de Expedia un mes antes para avisar que llegaríamos en el tren de la noche a Aguas Calientes, y me confirmaron que no habría ningún problema ni cargo alguno por mantener la reserva fuera del horario de check in (me daba temor perder la reservación por ser temporada alta). Al llegar al hotel no tenían ni mi reserva anotada, ni el pago registrado (eran las 10 pm, con hambre, agotados del viaje, lo último que quería escuchar era que no teníamos hotel para este viaje a Machupichu planeado por meses). El hostess se responsabilizó porque evidentemente alguien del staff cometió un error administrativo, y agradezco que haya buscado soluciones, y pues bien, no podría opinar del hotel Illary Inn porque finalmente no nos pudimos quedar. Nos transfirieron a otro hotel "de la misma gama", de aspecto más viejito y un desayuno inferior en calidad al prometido en Illary (revisé y dicho hotel es un poco más económico que el Illary); pero se cumplió finalmente el objetivo de mantener a mi familia en un lugar limpio
Verified traveler
October 2018
“Bom custo benéfico”
+Bom custo benéfico.. Hostal bom para passar uma ou duas noites para que vai a machu picchu.
“Agradable, tranquilo”
+Hotel agradable, cerca a todo y precio racional. El desayuno es variado y rico, el personal es amable, las habitaciones son cómodas y limpias, pero algunas no cuentan con ventana así que puede ser un poco asfixiante teniendo en cuenta que son pequeñas.
“Great Stay!”
+Great location! Very clean, comfortable, and friendly staff.
“Fine for one night, no frills”
+There are two parallel streets with very similar names, so this place was difficult to find. The street address on my reservation had been Americanized and did not match the street signs. I reserved a room with a double bed but received a room with two twin beds, not a big deal especially since they let us check in an hour early. The room was tiny and the only other furniture other than the beds were a tv and night stand. The reading light above my bed was packing taped to the wall and did not work. The towel hook had fallen off the wall in the bathroom and toiletries provided were limited to a sliver of soap and a packet of shampoo. The window in the bathroom lined up directly with the adjacent rooms bathroom window, so you can see into it and your neighbors can see you. The lighting was one bare bulb on the ceiling. Our room had no air conditioning or heating available. The only means of ventilation was a window into an interior atrium. The atrium amplified sound and we could hear every conversation in the lobby 3 floors below and all the noise associated with setting out breakfast at 5am. We had pre-paid, however, when we checked out the staff could not "find our reservation" an
Verified traveler
April 2018
“I would never stay there again.”
+The room was next to the stairs. In the room there was part of one wall a 3 feet by 8 feet thick glass. You could see all movements behind the wall and light kept coming in through the glass. I asked the desk clerk to change my room. He said he can't since I was in there for 10 minutes and the maid had left. He came up to the room to see what I was talking about all the movement seen through the glass. We were looking when a person walked by. I said there it is. I can't stay in such a place. He said it should not continue since that was the maid going home. I wanted a refund and was willing to go somewhere else. Of course, he could not give the refund. Breakfast was very skimpy, and nothing was being added on as it was eaten. When I entered the room, on the bed was the soap, towels and tp. I put them all in place. Never again.
Verified traveler
April 2018
“Hotel cercano a la estación del tren”
+Hotel bien ubicado, personal amable, pero la habitación demasiado pequeña. Casi solo cabe la cama.
“Windows open to the stairwell”
+Okay to stay for one night as you have to be at the pickup location by 5:30 a.m. to be taken to the site
“Ideal para un viaje corto a machu picchu”
+Muy buena atención en el hotel por parte de la recepcionista. Muy atenta y preocupada por dar toda la información que uno necesitara. La ubicación junto a la estación permite moverse rápidamente, al igual que a la parada de mini buses a Machu Picchu. Nos dieron la opción de habitación con vista o interior. La desventaja de las que tienen vista, Es el ruido de los trenes que quedan al lado (se ven de la ventana al igual que las maravillosas montañas). Un buen desayuno que parte a las 5 am pensando en quienes van en los primeros turnos de la Ciudadela. El único problema que tuvimos fue el baño de la habitación, el lavamanos filtraba agua hacia el piso, La cortina de la ducha era más corta que el receptáculo por lo cual el agua se salía y el soporte de las toallas se caía.