Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 66 reviews.
Cindy
Australia · Solo · September 2026
+Everything! An amazing stay.
SEAN
United States · Solo · June 2026
“A lovely place to indulge in the authentic Japanese onsen experience”
+The location is perfect. It is in the heart of town within walking distance to all of the onsens, shopping, restaurants and train station. The property is beautiful and very authentic.
Jordi
Spain · Solo · April 2026
+Beautiful, nice breakfast and friendly staff able to speak in english.
camilla
Denmark · Couple · April 2026
“Beautiful Ryokan”
+Beautiful Ryokan and excellent service. We were given beautiful Yukatas to wear for the Onsen. Super convenient for the train station and Onsens. Beautiful view from our room. My favorite stay of my trip.
−N/A
Richard
United Kingdom · Couple · December 2025
“Kinosaki-onsen is an attractive hot spring resort”
+The location was excellent, near the centre of this pretty onsen town and short walk from the station. The kaiseki (banquet meal) served in our room was very tasty. The staff were very friendly and helpful. Entry to the many onsen (hot spring baths) and use of a kimono was include in the hotel stay.
−The meals included top quality ingredients but this did make the overall package quite expensive. This was the only negative point about to our stay, but I'm glad we did it once.
Freya Marie
Austria · Couple · November 2025
++ Staff did their very best to be acommodating to us eventhough there was a language barriere very often (only 1 staff member was fluent in English). Everyone was polite and friendly. + private spa was really nice + kaiseki was high quality and delicious + sleeping on futon was surprisingly very comfortable + location excellent, near the train station and konbini + Thank you very much for the service!!!
−- Everything was very clean and it is not the fault of the staff and their cleanliness, but unfortunately there was a cockroach im our closet. - maybe for some people the kaiseki can be too much or overwhelming (since it is really really a lot of food) - no window or view But overall there was nothing to critisize :)
Jennifer
Australia · Family · September 2025
“Exceeded expectations”
+New, clean, exceptional service, exceeded expectations. Loved our stay thank you!
Maria
United States · Family · July 2025
“Lovely ryokan stay in charming Kinosaki!”
+It was our first stay at an onsen ryokan. My family of four adults had a lovely time. The staff were very nice and attentive. We opted to have the kaiseki dinner and breakfast, and the meals were served in a private dining room. While we enjoyed the kaiseki meals (very fresh seafood and a variety of traditional Japanese faire) , it was a lot of food for one person to finish. Being our first-time to use an onsen, we appreciated that you can reserve any one of the two onsens on the property for private use. Ichidaya also stored our luggage after check-out which allowed us to explore this onsen town a little bit longer. Walking along the river at night in our yukatas and hearing the click-clacks of our getas as we strolled was definitely an experience we will always remember! We would have loved to stay another night if our schedule had allowed.
−Nothing -- we had a lovely time.
Duane
Australia · Couple · June 2025
“Very good”
Katherine
United States · Couple · May 2025
“Wonderful relaxing delightful”
+Amazing stay right in the heart of Kinosaki. The staff is so nice and the accommodation were very comfortable. We had the Kaiseki one night it was delicious but an enormous amount of food. The town has some great restaurants but hardly anything was open on a Thursday night so be prepared if you expect to just show up and find dinner