Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 189 reviews.
Bong
Malaysia · Couple · November 2026
“Overall okay, could be better”
+Beds and sheets are kept clean, overall the room is very well kept. Showers were hot and nice. The best thing was the breakfast spread. Lots of tasty choices and they changed the menu everyday!
−The hotel actually looked a little more rundown than the picture shown. I would actually be very happy to give full stars but the other night we experienced a blackout for a little over an hour. The whole block had no electricity and I personally think that is a very inconvenient thing to happen in a hotel. Also, don’t be fooled by the food places shown on the maps. There is a lot of choices around but all of them will require you to get a cab or a ride there. There is no way you can walk to a certain restaurant in that area It’s nothing too bad but I just feel like the place could be better tho.
Keenan
United Kingdom · Couple · October 2026
+This was a basic room although clean and tidy.
−Great location near the mall.
HAFIZUDDIN
Malaysia · Couple · September 2026
+Location
−The toilet
Iqbal
Bangladesh · Solo · August 2026
+All good
−Dispensed water
Hendra.it88
Indonesia · Solo · July 2026
“Banyak yang saya suka menginap di hotel Ibis, ini jawaban karena ingin tahu apa yg tidak saya suka.”
−Jauh-jauh hari saya sudah memesan kamar "non smoking" non refundable. Saat check in mereka berusaha menawarkan "smoking room", namun saya memohon dengan sangat supaya diberikan non smoking room, beberapa menit kemudian mereka memberikan "non smoking room" kepada saya. 🙏 Ketika hendak memasuki kamar 1204, saya baru sadar bahwa saya hanya diberikan 1 pcs "key card", ketika saya meminta tambahan key card ke petugas hotel mereka tidak memberi saya key card #2. 🙏 Pengalaman ini hanya saya ceritakan kepada Anda, saya tidak pernah dan tidak akan memposting tulisan ini ke media lain, hanya di media ini. Harap tidak memposting tulisan saya kepada media/pihak lain. 🙏
Hendra.it88
Indonesia · Solo · July 2026
“Banyak yang saya suka menginap di hotel Ibis, ini jawaban karena ingin tahu apa yg tidak saya suka.”
−Jauh-jauh hari saya sudah memesan kamar "non smoking" non refundable. Saat check in mereka berusaha menawarkan "smoking room", namun saya memohon dengan sangat supaya diberikan non smoking room, beberapa menit kemudian mereka memberikan "non smoking room" kepada saya. 🙏 Ketika hendak memasuki kamar 1204, saya baru sadar bahwa saya hanya diberikan 1 pcs "key card", ketika saya meminta tambahan key card ke petugas hotel mereka tidak memberi saya key card #2. 🙏 Pengalaman ini hanya saya ceritakan kepada Anda, saya tidak pernah dan tidak akan memposting tulisan ini ke media lain, hanya di media ini. Harap tidak memposting tulisan saya kepada media/pihak lain. 🙏
Vacation55835921670
Business trip · June 2026
“Dita”
+Good room and comfortable. Happy stay in here
seli
Australia · Solo · May 2026
+Good location
−No swimming pool
Dianne
Philippines · Solo · May 2026
“I didn’t have a comfortable stay. The actual room is far from the images online. To be honest this is not supposed to be”
−The bedsheets and pillows are so dirty that I wasn’t able to sleep well. The images online are too different from the actual
nomes76
Business trip · March 2026
“Terrible, cockroaches in the room, noisy.”
+Stayed here while attending an expo as an Accor member and deeply regret it. On the second night two cockroaches crawled across the floor toward my suitcase. I had to grab a shoe and squash them, leaving a disgusting smear of cockroach guts and pus-like fluid across the floor before calling reception to help clean it up. It was late and I had an early morning so I just slept hoping there was no more. The following morning I clearly asked reception not to spray insecticides in my room because chemical sprays trigger my asthma, and requested they use bait only. They agreed. When I returned later that day the room reeked of insect spray. Within minutes my eyes were itching, I developed a rash across my body, and my breathing became difficult. The staff said their engineering got ‘rid’ of the other cockroaches in the room. ‘Other’s’?!! They did not move me or communicate/warn me of this when I returned that day. Reception moved me to another room facing the side of a deteriorating building with visible mould and peeling paint. My symptoms continued. I asked for a refund for the remaining nights so I could move to a cleaner, more modern hotel. Staff verbally agreed but said the refund c